400 Arch Street, Philadelphia, PA 19106, United States of America
#59 of 89 hotels in Philadelphia
Guests' ChoiceBased on 2466 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
9.1
Facilities
7.9
Staff
8.6
Value for money
7.6
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 27, 2024
Latcholia
United States of AmericaLocation
Stayed in April 2024
Reviewed: April 18, 2024
Rgabay
IsraelThe parking price was high however, we looked at the other options of parking in other places or using the car inside the different district, so the parking was actually cost-effective.
We liked the hotel staff, who were very efficient and kind. The location is excellent within the historical city center and in a walking distance from main attractions. Comfortable mattresses and large rooms. Excellent coffee shops and restaurants in 5-10 minutes walking distance, which enabled tasting different breakfasts in different places and no need for hotel breakfast. On-site parking garage.
Stayed in April 2024
Reviewed: April 14, 2024
Marie
United States of AmericaClean and convenient
Stayed in March 2024
Reviewed: April 12, 2024
Simeon
United States of AmericaRooms are a bit dated and the clientele is more on the MAGA-side.
Location
Stayed in April 2024
Reviewed: April 9, 2024
Lysandra
United States of AmericaThe parking and the restaurant. Went for breakfast on Saturday morning waited over an hour for the food which was not worth the wait. Spent almost $100 for two people.
The location was great
Stayed in April 2024
Reviewed: April 8, 2024
Mariana
CanadaThe personel was not very friendly and the cleaning not good enough.
The location
Stayed in April 2024
Reviewed: April 8, 2024
Caren
United States of AmericaWe had reservations for a deluxe king room and at arrival were told that they were not available and gave us an accessibility room, we were ok with the change but in the shower, the water going everywhere was very uncomfortable and slippery and nothing was really sturdy in the bathroom overall.
Staff was great, location was perfect, overall stay was very good, my partner and I had an amazing time and the value of the place was 100/10.
Stayed in March 2024
Reviewed: April 3, 2024
Ronald
United States of AmericaVery comfortable beds and check-in staff was nice along with the restaurant staff!
Stayed in March 2024
Reviewed: April 2, 2024
Michael
United States of AmericaStaff were very friendly, good location
Location and staff
Stayed in April 2024
Reviewed: April 1, 2024
Nick
United KingdomSome fixtures and finishes showing their age, but otherwise fine. All very clean still.
Great location, staff very friendly on check in.
Stayed in March 2024
Reviewed: April 1, 2024
Jean
United States of AmericaI have no complaints about the property
Location
Stayed in March 2024
Reviewed: March 30, 2024
Peter
IrelandGreat location for exploring historic Philly
Stayed in March 2024
Reviewed: March 28, 2024
Cypress
United States of AmericaWe liked tbe location!
Stayed in February 2024
Reviewed: March 27, 2024
Anthony
United States of AmericaOn the surface the room was clean enough. There were some corners in the bathroom that could’ve used some attention. But when we were about to leave we noticed one of my daughter’s socks was missing so we started hunting. I ended up looking under the beds and behind the blinds and it was clear that no one had cleaned there in a looong time. Food and toys and lots of dust. Pretty gross. But if you don’t look behind the curtain so to speak it is perfectly fine.
The location was perfect for checking out the old city. While expensive, having the option to park our car and exit/re-enter the garage as much as we want for a flat fee was excellent.
Stayed in March 2024
Reviewed: March 26, 2024
Kim
United States of AmericaThe beds were too soft and woke up with a horrible back ache.
Great location to walk to Independence Hall and Reading Market.
Stayed in March 2024
Reviewed: March 26, 2024
Mary
United States of AmericaFacilities
Location
Stayed in March 2024
Reviewed: March 25, 2024
Samantha
United States of AmericaVery clean hotel, nice staff, and convenient location.
Stayed in March 2024
Reviewed: March 23, 2024
Dominique
United States of AmericaEverything was ok!
Close things to see when i had Free time
Stayed in February 2024
Reviewed: March 20, 2024
Marco
ItalyNothing in particular
I enjoyed my stay and did not have any issues. The room was spacious, and the bathroom had a nice bathtub. The staff is really friendly and present 24/7
Stayed in February 2024
Reviewed: March 19, 2024
Warrengday
AustraliaHad LOST my booking.com reference: waited half-hour for them to phone booking.com, no progress, went to a prebooked dinner, got back 1=hour plus later, still nothing done, someone else said he would create my nooking now, 5 minutes later I had a room.
Quality spacious hotel. Most staff good. Garage next door and hotel recption can validate parking easily. A few blocks from historic area.
Stayed in March 2024
Reviewed: March 16, 2024
Kathryn
United States of AmericaThe towels appeared to be cleaned but a couple were torn on the edges and one had some really bad spots that didn’t come out in the wash. One night it was really bad weather so there were a lot of people in the bar/restaurant area. We stood down there for several minutes then I saw a woman employee so we walked over to the bar but she went behind and did not come out again for a long time. I finally saw just one waiter he was trying to take orders and bring food. This was around 9pm. The female finally came back and then started asking the people who had been sitting there if they wanted more drinks. She finally looked at us and said she’d be with us ( no apology) and kept waiting on other people and filling drink orders that the waiter must have dropped off. I appreciate they were busy but there should be someone that can step in to help. We went to our room and ordered a carry out pizza
Walking distance to everything and onsite parking garage. Beds/pillows are very comfortable. We were facing the west side and it was quiet. The front desk staff are very professional, friendly and accommodating. This was our 2nd stay this year. We would choose this hotel if we come back again. Great value!
Stayed in March 2024
Reviewed: March 16, 2024
Robyn
United States of AmericaService in restaurant. Small detail: but no glasses ( just paper cups) for wine or minimal dishes if we wanted to use microwave.
Location to all in Old City! Huge room with refrigerator.
Stayed in March 2024
Reviewed: March 14, 2024
Genevieve
United States of AmericaOnly one electrical outlet worked
The staff were very friendly
Stayed in March 2024
Reviewed: March 12, 2024
Richard
United States of AmericaAll good thanks
Breakfast was good & I stayed for location!!
Stayed in March 2024
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