The check in time, 4pm, is not convenient. The checkout time, 10am, is not good at all when you consider that we have to either make our own breakfast or go out to eat. The "Activity Center" was not conveniently located and could be kept up better.

The room was spacious and clean, and the kitchen had the cooking and eating items that we needed. Using the "Activity Center" (we played Pickle Ball) was fun.

Stayed in January 2024

We booked a one bedroom suite and were upgraded for free to a two bedroom. It was nice, clean, and relaxing.

Stayed in June 2023

The activity center was so far from where we were staying and we had to get in our vehicle everytime we took the kids over there. Nothing to bad, but maybe more activities on both ends of the resort.

it was a very friendly family environment. The staff at check in made it so nice and easy and were so very accommodating. We had an issue with one of the room doors and they came immediately and then came back to check on us to see if everything was good. Excellent customer service.

Stayed in May 2023

Our first and second night there, we had unwanted guests knocking and ringing the doorbell, all night.

The balcony and pond. We also liked the kitchen and jetted tub.

Stayed in May 2023

The pool not connected and the hot tub dirty

The candos

Stayed in April 2023

Jacuzzi tub very loud. Bathrooms were not very clean. Hair in tub area and not sure what is on the bathroom cabinet doors. Trim around bathroom has a thick layer of dirt.

Washer dryer and full kitchen. Beds were comfy.

Stayed in March 2023

The toilet ran every once in awhile so it woke us up a few times. I don't believe the location is what is shown on the map. It's a mile or so past Walmart. I also called the day of to see where to check in and they told me at the activities building. We get there and they tell us we have to check in at Glacial Canyon at the Wilderness. So we had to hop in the car and drive back in to town. The way we came in from. The check in location should be listed on the booking page. I just happened to see someone else's review and they complained about not knowing where to go so that's why I called before I left. Even after all this, id stay again. Very nice place. Would like to visit in summer.

The room was very large, nice and clean. The bed and pillows were very comfortable. I would def stay again if I got the same deal.

Stayed in February 2023

I know it can't be changed, but it was tough having the swimming pool in a different building that we had to drive to. we enjoyed the rest of the activity center, just the pool was difficult and we ended up not using the pool because of the requirement to change clothes, etc.

Nice 2 bedroom apartment, plenty of room for the 6 of us.

Stayed in February 2023

fireplace brick got hot and didn't really help with heat. However if for just atmosphere it is fine.

quiet area and bedrooms and bathrooms were set up well.

Stayed in December 2022

The room was not clean. Floors were covered in dirt and hair.

The rooms were spacious! The decorations and colors were welcoming.

Stayed in October 2022

The address listed on booking is not the address to the property. I had ordered a few things on Amazon and had shipped to the property only to never have them delivered because the address was wrong. that was super frustrating and also the check in location is across town. the guy who checked us in late didn’t seem like he knew what he was doing and kept trying to charge me more when our stay was paid for in advance. With the help of management it was taken care of. the next thing was that my family of five got back from the day at an indoor waterpark, hands full of stuff from the day and our key card wouldn’t open the door. We called them and they had to send someone across town to deliver us new keys. i was thankful they came to us but still it was really aggravating. Also, I specifically requested first floor when I booked and we got the third. they did have elevators and carts so that was helpful but with all the things a family of five needs, a first floor room would have been helpful.

it was a very nice, quiet and clean place! we loved it really. the kids enjoyed watching the ducks on the pond every day.

Stayed in February 2022

The only thing that was in anyway a problem was the quality of the hide a bed couch. It was in rough shape.

The location was nice and quiet. The condo was spacious.

Stayed in February 2022

The cable in the bedroom was inoperable. There was also a large hair ball in the bedroom bath

My family enjoyed the accommodations!!! They really enjoyed being right on Lake Hummingbird and the size of the room. A little difficult to find at night, but everything turned out. Will stay again in the future

Stayed in November 2021

I was charged double for the room than what I prepayed. The money was refunded the Monday after I returned home without my calling with concerns.

plenty of room

Stayed in October 2021

Everything was excellent!

Stayed in October 2021

The highway noise can be noticeable, even though it's about a half mile away through the woods if your on the balcony or the windows are open. The towels are typical and scratchy for a hotel property.

Stayed in September 2021

Good experience overall.

Great place to relax.

Stayed in September 2021

Driving to another location just to check in when there is staff on actual property.

Scenery, comfortable beds, quiet.

Stayed in August 2021

Wish the 2nd bedroom could have 2 full beds instead of 2 twin beds.

No breakfast included. Room was nice.

Stayed in August 2021

Nothing

Excellent

Stayed in May 2021

There was no balcony as we were on the first floor. Also, mystery stains were on the bed sheets and shower curtains. However, the worst part was the confusion getting checked in. Booking app doesn't have the right location in for the check in, so I put it into Google maps. Only for us to get there and have the lady tell us we need to check in at the Glacier Lodge which was NEVER specified... so we drive back and forth 10 minutes both ways just to get checked in before we could finally get the directions needed to get to our rooms.

Room was very spacious and for a great deal. Quiet environment and a nice view.

Stayed in April 2024

We didn't realise this wasn't a hotel but more of a time share type thing. Had to check in somewhere other than the property itself (on the other side of town) which wasn't communicated to us. Then they wanted to give us a pitch to join the time share when we really just wanted to get to our room and settle in. The whole thing was awkward. Then we were charged for an extra night in the end and it took days of calling to get that settled and get the security deposit back. Felt a bit like a scam. Not worth the trouble, IMHO.

Facilities were good, room was spacious, clean and comfortable.

Stayed in January 2024

Alll three of our beds had bed bugs. The pull out bed from the couch was filthy (crumbs, stained mattress) and the sheets we were given didn't fit ... none of this really mattered when we discovered the bed bugs.

Stayed in August 2023

The mattresses were worn out and really bad

Location was good

Stayed in July 2023