Reviews of Hyatt Regency Birmingham - The Wynfrey Hotel 4 stars
1000 Riverchase Galleria, Birmingham, AL 35244, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean and friendly staff
Everything about this property is to make money off the customer. You have the choice of paying for valet parking or paying for self-parking in the parking garage that is only designed for small cars and small suvs. You have to pay an expensive price for any food you want (no complimentary breakfast).
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEasy access to mall
Got charged $22 dollars a day parking nothing was mentioned when booking would have been just as cheap to book with hotel directly.
Dear Davis, It was a pleasure to host you as our guest. We're glad you appreciated our convenient location connected to the Riverchase Galleria mall. However, it's unfortunate you were surprised by our parking fee. We strive for full transparency, and please note that these details are published online so that this information can be considered when making a reservation. If your travels bring you back to Birmingham, we hope you will stay with us again. Cheers, The Wynfrey Management Team
Dear Davis, It was a pleasure to host you as our guest. We're glad you appreciated our convenient location connected to the Riverchase Galleria mall. However, it's unfortunate you were surprised by our parking fee. We strive for full transp… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff was exceptional, very friendly and helpful. The room was clean and quiet with a great view and the water pressure in the shower (on the 9th floor no less) was just AWESOME!!! The breakfast was pretty good as well.
I wasn't too happy about paying for parking. I understand it in downtown hotels that have to outsource parking, but when the hotel owns the parking garage, it just feels like a cash grab. You would be better off offering free parking and just bump the room rates a little.
Dear William, Thank you for the great feedback! We're glad you enjoyed our exceptional team, well-appointed room, and satisfying breakfast. We also appreciate your perspective on parking and will take it into consideration. It would be a pleasure to welcome you back again. Cheers, The Wynfrey Management Team
Dear William, Thank you for the great feedback! We're glad you enjoyed our exceptional team, well-appointed room, and satisfying breakfast. We also appreciate your perspective on parking and will take it into consideration. It would be a pl… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBeds soft, clean, and plenty of pillows. Room in great shape.
I wish they had some kind of free breakfast or coffee for the price.
Thank you for taking the time to share your review of Hyatt Regency Birmingham - The Wynfrey Hotel. It’s rewarding to know that your room’s comfort and amenities provided a relaxing stay and that our bedding met your expectations. Your comments regarding breakfast and coffee options are valuable, as they help guide enhancements that can make future stays even more enjoyable. We look forward to welcoming you back again soon. Cheers, The Wynfrey Management Team
Thank you for taking the time to share your review of Hyatt Regency Birmingham - The Wynfrey Hotel. It’s rewarding to know that your room’s comfort and amenities provided a relaxing stay and that our bedding met your expectations. Your comm… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe staff was polite, friendly and professional.
Mattress was a little hard for me
Dear K, Thank you for sharing your thoughts with us. We are glad our team made a posiitve impact and you enjoyed your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Cheers, The Wynfrey Management Team
Dear K, Thank you for sharing your thoughts with us. We are glad our team made a posiitve impact and you enjoyed your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Cheers, The Wynfrey Managem… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe property was very clean and location was great
The only thing I didn't like was the check out process. I tried to check out at the desk and the rep advised me to drop my room keys in a box and they will send me receipt via email. Never received the receipt.
Dear Antony, We're happy to hear that our location worked well for your plans in the area, and we appreciate you highlighting our clean, comfortable accommodations. That said, we apologize for the concerns you noted when checking out. Since your reservation was made through Booking.com, their system should automatically send your invoice. If you haven't received it or need additional assistance, please don't hesitate to reach out to our team, as we'd be happy to help ensure you get what you need. Cheers, The Wynfrey Management Team
Dear Antony, We're happy to hear that our location worked well for your plans in the area, and we appreciate you highlighting our clean, comfortable accommodations. That said, we apologize for the concerns you noted when checking out. Sinc… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe property is a very nice and friendly place. I love it
I dislike nothing about it.
Dear Keaysia, Your perfect rating is a terrific compliment! Thank you for your rave review, and we hope to see you again when your travels bring you back to Birmingham. Cheers, The Wynfrey Management Team
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewFriendly staff at the chrck-in counter. They were attentive and helpful.
My room had a weird smell... like old carpet that had absorbed too many odors.
Dear Kristen, Nothing makes us happier than knowing you enjoyed your stay at Hyatt Regency Birmingham - The Wynfrey Hotel so much that you'd choose us again. Thank you for being our guest and sharing your kind review. For future visits, please know that our team is always ready to provide assistance and address any issues that may arise. We look forward to welcoming you back for an even more seamless experience. Cheers, The Wynfrey Management Team
Dear Kristen, Nothing makes us happier than knowing you enjoyed your stay at Hyatt Regency Birmingham - The Wynfrey Hotel so much that you'd choose us again. Thank you for being our guest and sharing your kind review. For future visits, ple… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe water pressure was extremely low and you all can do better!
Thank you for sharing your review with us. We apologize for the low water pressure. Your comments are important to us, and they allow us to continue to improve our guest experience. Cheers, The Wynfrey Management Team
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewbed was comfy and I like the hotel location
I had breakfast include it and the front desk did not provide the voucher, also when we got there to check inn the valet personal ask my husband to move from the front of the hotel and ask him to keep going around until I was done with check inn or go park at the parking garage and he had to use he's credit card instead of the room key.
Dear Olimpia, It's good to hear that our convenient location and comfortable beds were positive aspects of your stay. Please accept our heartfelt apologies for the misstep with your breakfast voucher and the confusing experience with our valet. Rest assured, we will work to ensure future guests don't face the same concerns. It would be our pleasure to host you for a better visit the next time you're in Birmingham, so please come back soon. Cheers, The Wynfrey Management Team
Dear Olimpia, It's good to hear that our convenient location and comfortable beds were positive aspects of your stay. Please accept our heartfelt apologies for the misstep with your breakfast voucher and the confusing experience with our va… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewConnivence to shopping and very nice hotel
Nothing really
Dear Wanda, We're so happy to hear that you had a great time with us and were able to enjoy the local shopping nearby! It was a pleasure having you as our guest, and we hope to welcome you back soon. Cheers, The Wynfrey Management Team
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewHotel location is great since it is attached to a full mall with lots of restaurants and other things close by. Everything was very clean and staff was very friendly and helpful. We were there for a baseball tournament and the pool was a wonderful way to end our days and the beds were super comfy.
The only negative I can say at all is that there is a daily fee to park but we were able to avoid that by parking at the mall and walking a little further.
Dear Kim, Thank you for leaving us a perfect rating. It pleases us to know that our location, upkeep, team members, pool, and accommodations made for a great stay. In addition to your satisfaction, your feedback is important to us and will be shared with our team. We are glad you chose to stay with us, and we look forward to welcoming you back. Cheers, The Wynfrey Management Team
Dear Kim, Thank you for leaving us a perfect rating. It pleases us to know that our location, upkeep, team members, pool, and accommodations made for a great stay. In addition to your satisfaction, your feedback is important to us and will … Show more