Reviews of Z Ocean Hotel, Classico A Sonesta Collection 4 stars
1437 Collins Avenue, Miami Beach, FL 33139, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe location was in walking distance of a lot of stuff, wasn’t the best stay, only be they are renovating a lot of stuff!
Nothing
Thank you for staying with us at Z Ocean Hotel South Beach. The team is glad you found the location convenient and enjoyed being close to so many attractions. We appreciate your understanding as we work on enhancing the guest experience, and we hope your next visit is even more enjoyable.
Thank you for staying with us at Z Ocean Hotel South Beach. The team is glad you found the location convenient and enjoyed being close to so many attractions. We appreciate your understanding as we work on enhancing the guest experience, an… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
Run down , lack of security, outdated and gross
Jerry, thank you for taking the time to share your experience. The location is something many guests appreciate, and the team is actively working on enhancements throughout the property. Security is always a top priority, and all feedback is valuable as improvements continue.
Jerry, thank you for taking the time to share your experience. The location is something many guests appreciate, and the team is actively working on enhancements throughout the property. Security is always a top priority, and all feedback i… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewI like the shower and that’s about it
The service was awful . Rude. First we paid for a hot tub suit . come to find out there is no jets in the hot tub so just a tub . When we first arrived we was greeted by the smell of Poop horrible smell . She gave us our keys just for them not to work after paying 1500 you would think she would bring the working keys to us . nope . She made up come all The way back down for a working key. Had to Call and ask for bath salts that never showed if you are planning a vacation i wouldn’t use this hotel
Khristen, thank you for sharing your feedback. The concerns you described regarding aspects of your visit are certainly noted, and ongoing enhancements to the property are being made. Team members aim to provide attentive service, and further attention will be given to areas where your expectations were not met. Your comments help guide improvements for future guests.
Khristen, thank you for sharing your feedback. The concerns you described regarding aspects of your visit are certainly noted, and ongoing enhancements to the property are being made. Team members aim to provide attentive service, and furth… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewGreat location, staff was friendly
wasn't as expected. Hotel is under new management so nothing is open, no restaurants on site as advertised, and the crowd there seemed sketchy.
Wright, thank you for recognizing the prime setting and our welcoming team members. The property is currently experiencing several changes, and feedback regarding what was available and the environment is appreciated. Your comments will be taken into consideration as we move forward.
Wright, thank you for recognizing the prime setting and our welcoming team members. The property is currently experiencing several changes, and feedback regarding what was available and the environment is appreciated. Your comments will be … Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in February 2025
Verified reviewpenthouse: great location, the free amenities the hotel offers, friendly staff, very comfortable beds, quite rooms
penthouse suite: elevator down, jets not working in jacuzzi, booked for two people but did not have enough towels, pricing considering they are renovating the hotel
Waverli, thank you for highlighting the fantastic location and amenities, as well as the comfort and quiet of the penthouse. It is acknowledged that there were some inconveniences with the elevator and jacuzzi features during your stay. The towel situation is also noted, and the hotel aims to ensure guests have everything they need. Regarding the renovation pricing, it's understood how this can be frustrating. The team appreciates your feedback and is committed to enhancing guest experiences.
Waverli, thank you for highlighting the fantastic location and amenities, as well as the comfort and quiet of the penthouse. It is acknowledged that there were some inconveniences with the elevator and jacuzzi features during your stay. The… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewFab location… really spacious room and for the money a great stay!!
Karen, thank you for staying with us at Z Ocean Hotel South Beach. We are thrilled you enjoyed the fabulous location and spacious room. Your positive feedback means a lot to us. We look forward to welcoming you back soon!
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewThe pool was awesome…sometimes the ocean water was too cold but the hotel has heated pools so that was nice. The restaurant is a little expensive but food is very good
Minor things not worth mentioning
Diamond, we’re delighted you loved your experience at Z Ocean Hotel South Beach. It's great to hear the heated pool offered a warm and relaxing alternative to the ocean. Our team is thrilled you enjoyed the restaurant's delicious offerings, despite the price. We look forward to welcoming you back soon.
Diamond, we’re delighted you loved your experience at Z Ocean Hotel South Beach. It's great to hear the heated pool offered a warm and relaxing alternative to the ocean. Our team is thrilled you enjoyed the restaurant's delicious offerings,… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewTerrible attention from the receptionists, building in poor condition
Eliecer, thank you for sharing your feedback. While the front desk experience did not meet your expectations, the team is continuously working on enhancements to improve guest interactions. Additionally, renovations and upgrades to all suites are underway to elevate the overall experience for future stays.
Eliecer, thank you for sharing your feedback. While the front desk experience did not meet your expectations, the team is continuously working on enhancements to improve guest interactions. Additionally, renovations and upgrades to all suit… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewGreat Location very close to places we want to visit. Bed was comfortable and patio was nice.
It needs a full maintenance review. Light socket that didn’t work in bathroom or next to bed. No safe in room when we got there. Furniture worn down
Glen, we're pleased to hear that you enjoyed the location, comfortable bed, and nice patio during your stay. Our team is actively working on enhancing our suites, which includes addressing room maintenance issues. Thank you for sharing your experience with us, and we hope you'll consider visiting again to see the improvements.
Glen, we're pleased to hear that you enjoyed the location, comfortable bed, and nice patio during your stay. Our team is actively working on enhancing our suites, which includes addressing room maintenance issues. Thank you for sharing your… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewThe best thing about Z Ocean is the bathroom design. That’s it that’s all.
The smell of the hotel, half painted hallways, the elevators did not work during our whole stay, sometimes it was one person checking guest in and out, working the elevators and who know what else. I’m on my floor level but I have to wait until they finish another guest in just to get out the hotel. Never seen no construction taking place. There for 4 days and never seen an attempt to finish the elevators. They just have someone sitting in a chair taking people up and down. And all the staff seem fine with that as if that’s normal. Cable was going in and out. How do a guest pay for a room with an outdoor hot tub but then make you sign a paper saying we can only use it certain hours. Howwwww who else will be using it if it’s private. It’s just so many things wrong with this property.
Shay, it's unfortunate to hear that your experience did not meet your expectations. The hallway updates and suite enhancements are part of our ongoing improvements to the property. We apologize for the inconvenience you faced with the elevator situation. The team is dedicated to making service seamless and appreciates your insight. The hot tub's usage policy aims to ensure all guests' comfort. The cable issues and any other concerns raised would be addressed in the future. Your feedback is valuable in our efforts to enhance the guest experience.
Shay, it's unfortunate to hear that your experience did not meet your expectations. The hallway updates and suite enhancements are part of our ongoing improvements to the property. We apologize for the inconvenience you faced with the eleva… Show more
Reviewed: 16 February 2025 · Stayed in December 2024
Verified reviewAwesome location right across from the beach and they provide towels, umbrella, and chairs.
The hot tubs are out dated and need to be replaced. The room smelled like it was a smoking room not a fresh smell at all.
Richardson, the location is definitely a highlight, and it's wonderful to hear you appreciated the beach amenities. The feedback regarding the hot tubs and room odor will be considered, and it's worth mentioning that renovations and upgrades to all suites are currently underway.
Richardson, the location is definitely a highlight, and it's wonderful to hear you appreciated the beach amenities. The feedback regarding the hot tubs and room odor will be considered, and it's worth mentioning that renovations and upgrade… Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewThe location
Meriem, thank you for highlighting the location. We understand there may have been aspects of your stay that did not meet expectations. Please know that we are undergoing renovations and upgrades to enhance all of our suites. We hope you’ll consider visiting again to experience the improvements.
Meriem, thank you for highlighting the location. We understand there may have been aspects of your stay that did not meet expectations. Please know that we are undergoing renovations and upgrades to enhance all of our suites. We hope you’ll… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewThe location.
1- issues with the door lock. 2- tv didnt work 3- hot tub was empty and no one to help. 4- said partial ocean view and couldnt see the ocean at all. 5- they remodeled, but all they did was make the room smaller
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 December 2024 · Stayed in November 2024
Verified reviewReviewed: 4 December 2024 · Stayed in December 2024
Verified reviewFriendly reception staff, especially the older gentleman - i think Mr G was his name. Room was spacious and bed was comfortable.
Breakfast was expensive and staff at restaurant was not very friendly. Pushy for tips on top of overpriced food.
Pieter, thank you for staying with us at Z Ocean Hotel South Beach. It's wonderful to know you found the reception team welcoming, especially Mr. G, and that you enjoyed the spacious room and comfortable bed. We also appreciate your feedback regarding breakfast and are always looking to improve the dining experience for our guests. We hope you’ll consider visiting again, safe travels.
Pieter, thank you for staying with us at Z Ocean Hotel South Beach. It's wonderful to know you found the reception team welcoming, especially Mr. G, and that you enjoyed the spacious room and comfortable bed. We also appreciate your feedbac… Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewThat the spa tub jets were turned off and they dont tell you that til after you pay for a upgrade
Shanayne, thank you for your feedback. We're sorry to hear that the spa tub jets were turned off during your visit and that this information was not communicated beforehand. We appreciate you bringing this to our attention, and we’ll work to ensure clearer communication about amenities in the future. Your experience is important to us, and we hope to have the opportunity to improve your stay next time.
Shanayne, thank you for your feedback. We're sorry to hear that the spa tub jets were turned off during your visit and that this information was not communicated beforehand. We appreciate you bringing this to our attention, and we’ll work t… Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewEverything
Von, thank you for staying with us at Z Ocean Hotel South Beach. We're thrilled to hear that everything met your expectations. Our team is dedicated to continuous improvement, and we're excited about the ongoing renovations and upgrades to our suites. We look forward to welcoming you back soon!
Von, thank you for staying with us at Z Ocean Hotel South Beach. We're thrilled to hear that everything met your expectations. Our team is dedicated to continuous improvement, and we're excited about the ongoing renovations and upgrades to … Show more
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewWould like a full refund.. Mold in both vents, and the room smelled of mold. My husband was short of breath in the morning from the mold blowing in through the vents. The window treatments were black with filth on the bottom. Disgusting. No hand towels.
Thank you for your feedback regarding your recent stay. We sincerely apologize for the mold issue you encountered during your visit. Due to our beautiful balcony spaces, many guests enjoy keeping the doors open, which can invite humidity into the building. We have addressed your concerns with our housekeeping and maintenance teams to ensure prompt attention to this matter. We appreciate your understanding and hope to provide you with a more enjoyable experience in the future.
Thank you for your feedback regarding your recent stay. We sincerely apologize for the mold issue you encountered during your visit. Due to our beautiful balcony spaces, many guests enjoy keeping the doors open, which can invite humidity in… Show more
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewReviewed: 29 September 2024 · Stayed in September 2024
Verified reviewProximity to beach.
Air quit working.
Jennifer, thank you for sharing your feedback. It's great you appreciated the location near the beach. Regarding the air issue, that's being addressed. Ongoing renovations and upgrades to the suites should enhance future stays. We hope to have the chance to welcome you back soon.
Jennifer, thank you for sharing your feedback. It's great you appreciated the location near the beach. Regarding the air issue, that's being addressed. Ongoing renovations and upgrades to the suites should enhance future stays. We hope to h… Show more
Reviewed: 26 September 2024 · Stayed in September 2024
Verified reviewMemories from the stay 15 years ago
Extremely Disappointing Stay – Unsafe, Unclean, and Unprofessional / Z Ocean Hotel, Miami South Beach Dear Z Ocean Hotel Management, I hope this message finds you well. I am writing to formally express my deep dissatisfaction regarding our recent stay at Z Ocean Hotel in Miami South Beach. This stay was meant to be a memorable part of our honeymoon, but instead, it turned out to be a deeply disappointing experience, far from what we had expected based on previous visits and the images presented on Booking.com. We stayed at Z Ocean Hotel roughly 15 years ago, and unfortunately, it seems like nothing has changed since then. It felt as if no renovations have been done in all this time, and the overall condition of the hotel is now far below acceptable standards, let alone worthy of the €300+ per night we were charged. Here is a summary of the most critical issues we encountered: 1. **Old Carpets & Paint**: Every hallway had worn-out carpets, and the walls were covered with faded, old paint. It did not feel like an inviting, fresh space that one expects when on holiday, especially not for a honeymoon. 2. **Severe Maintenance Neglect**: Some of the ceiling panels were ripped out and "repaired" with duct tape, which is not only unsightly but also extremely unprofessional for a hotel of this supposed caliber. Additionally, the overall cleanliness of the hotel was substandard. 3. **Shower Problems**: The water in our shower was scalding hot, making it impossible to shower comfortably. The faucet was broken, so there was no way to regulate the water temperature. This was a severe inconvenience, and no attempt was made to fix it during our stay. 4. **Torn Curtains**: The curtains in our room were torn, allowing sunlight to stream in early in the morning, which woke us up every day. It was clear that these curtains had not been replaced since our last visit over 15 years ago.
Fabian, it's truly regrettable that your recent experience didn't meet your expectations. The condition and safety of the property are taken seriously, and it's unfortunate to hear about the challenges faced during your stay. It is important to note that renovations and upgrades to all of the suites are currently in progress, which will address many of these concerns. The issues you highlighted regarding the room amenities and maintenance are not to be overlooked, and the team continuously works towards elevating guest experiences. Your memories from 15 years ago are valued, and it is hoped that improvements will bring about positive changes for future visits.
Fabian, it's truly regrettable that your recent experience didn't meet your expectations. The condition and safety of the property are taken seriously, and it's unfortunate to hear about the challenges faced during your stay. It is importan… Show more