Reviews of Hotel ZaZa Austin 4 stars
400 Lavaca Street, Austin, TX 78701, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery clean and up to date. Staff was amazing. Pool and restaurant were top notch. And the shuttle was a great addition to the stay
Hello Shaun, Thank you for sharing your experience. It’s wonderful to hear that our clean accommodations and modern touches of our hotel stood out, and that our team's hospitality enhanced your stay. Our relaxing pool, restaurant, and convenient shuttle service are designed to make each visit seamless, and it’s gratifying to know they contributed positively to your time with us. We look forward to welcoming you back to Hotel ZaZa Austin again soon. Sincerely, The Management Team at Hotel ZaZa Austin
Hello Shaun, Thank you for sharing your experience. It’s wonderful to hear that our clean accommodations and modern touches of our hotel stood out, and that our team's hospitality enhanced your stay. Our relaxing pool, restaurant, and conve… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGreat stay. Location was perfect.
Hi Elizabeth, Thank you for leaving us a perfect rating. It delights us to know that our team and location made for a great stay. It was a pleasure having you as a guest, and we look forward to welcoming you back. Respectfully, The Management Team at Hotel ZaZa Austin
Hi Elizabeth, Thank you for leaving us a perfect rating. It delights us to know that our team and location made for a great stay. It was a pleasure having you as a guest, and we look forward to welcoming you back. Respectfully, The Manage… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewLoved the pool area and the snacks every afternoon! The decor is also a very bohemian cool vibe.
The hallways smelled a bit dingy, but not our room. Very clean. :)
Greetings, Kim, Thank you for choosing to stay with us! We're so glad you enjoyed your experience, and we hope to welcome you back to Hotel ZaZa Austin soon for another great stay! Safe Travels!
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewService was excellent!
Nothing
Greetings Caroline, Thank you for the great review. We're thrilled to hear the service stood out and that everything met your expectations. We hope to welcome you back again soon! Safe travels!
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly and caring. Our rooms were extremely clean and comfortable. We had dinner one evening and breakfast one morning at the restaurant and the food was delicious and the service was great. We loved the evening room turndown service. We have not stayed at a boutique hotel before, and we would definitely stay here again.
Dear Barbara, Thank you for your recent stay with us at Hotel ZaZa Austin and your perfect rating! We are thrilled to hear that you found our accommodations not only clean but also incredibly comfortable, particularly our evening room turndown service, which adds a special touch to your stay. It’s delightful to know that you enjoyed our exceptional dining options, hearty breakfast, and friendly service. Your feedback means the world to us, and we would be honored to welcome you back for another unforgettable experience. Best Regards
Dear Barbara, Thank you for your recent stay with us at Hotel ZaZa Austin and your perfect rating! We are thrilled to hear that you found our accommodations not only clean but also incredibly comfortable, particularly our evening room turnd… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly and helpful. I loved the design of the hotel and it was very clean. We did not have a car so I appreciated the availability of having the hotel shuttle for a three mile radius trip at the hotel. The pool area was always clean and very relaxing.
The cost for overnight parking was a bit pricey. But the hotel is located in a great area, so you can walk or use a ride share service to get around.
Greetings Barbara, We loved hosting you at Hotel ZaZa Austin. You can always count on our hotel for friendly and attentive service! Feedback is always appreciated, and we've noted your thoughts on parking. It was our pleasure to offer you shuttle transportation to nearby destinations, and we're glad you liked our location near shopping, entertainment, and world-class restaurants. Come back soon! Safe Travels!
Greetings Barbara, We loved hosting you at Hotel ZaZa Austin. You can always count on our hotel for friendly and attentive service! Feedback is always appreciated, and we've noted your thoughts on parking. It was our pleasure to offer you s… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewBeautiful large rooms, serviced daily. Turn down service. Helpful staff. Amazing pool area. Great gym. Central location
Nothing could not fault.
Hello Belinda, Thank you for your lovely review! We're thrilled you had such a fantastic stay at Hotel ZaZa Austin. From our spacious rooms and thoughtful service to our vibrant pool scene and well-equipped gym, it sounds like you made the most of everything we offer. Our team will be so happy to know their care and attention helped create such a seamless experience. It was great having you here, and we can’t wait to welcome you back again soon for another unforgettable visit right in the heart of Austin! Best Regards
Hello Belinda, Thank you for your lovely review! We're thrilled you had such a fantastic stay at Hotel ZaZa Austin. From our spacious rooms and thoughtful service to our vibrant pool scene and well-equipped gym, it sounds like you made the … Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewLocation. Vibrant atmosphere yet quiet. Nice spa and restaurant. Relaxing and fun pool area. Private bar and snacks.
Dear Carla, Thank you for your outstanding rating and your recent stay with us at Hotel ZaZa Austin. We are delighted that you relished our prime location, the perfect balance of vibrant yet serene ambiance, and the inviting pool area, complete with a private bar and delectable snacks. We're thrilled to hear you enjoyed our spa and restaurant as well. Your kind words mean the world to us, and we look forward to the opportunity to welcome you back for yet another extraordinary experience! Safe Travels!
Dear Carla, Thank you for your outstanding rating and your recent stay with us at Hotel ZaZa Austin. We are delighted that you relished our prime location, the perfect balance of vibrant yet serene ambiance, and the inviting pool area, comp… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewIn room dining average; front desk variable quality
Hi Clifford, Thank you for taking the time to share your thoughts on your recent visit. Our team is dedicated to positive change, so you can be confident that your feedback will be addressed as we continue to improve. The next time that you are in the area, we would appreciate another chance to impress you! Respectfully
Hi Clifford, Thank you for taking the time to share your thoughts on your recent visit. Our team is dedicated to positive change, so you can be confident that your feedback will be addressed as we continue to improve. The next time that you… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewThis hotel is a must if visiting Austin. It was very central, beds were extremely comfortable & staff were amazing.
Greetings Lynsey, Thank you for your kind words. It’s wonderful to hear our hotel’s convenient location worked well for your visit to Austin. Comfort is a top priority, and knowing the beds provide a restful experience is fantastic. Our team will be delighted to hear your praise, and we look forward to welcoming you back for another memorable stay at Hotel ZaZa Austin. Best Regards
Greetings Lynsey, Thank you for your kind words. It’s wonderful to hear our hotel’s convenient location worked well for your visit to Austin. Comfort is a top priority, and knowing the beds provide a restful experience is fantastic. Our tea… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewExcellent location, great room and hotel had excellent facilities. The pool area was lovely, spa was one of the best we’ve ever been to and the butler’s pantry was the cherry on top. Shoutout to all the valets! The shuttle was incredibly helpful during our stay. Would definitely recommend this hotel to anyone looking to feel taken care of.
Housekeeping didn’t come back to refresh our room on the second night after we asked for 5 minutes to get ready and leave. Poolside staff were ok but would have been helpful to come out and ask if we wanted drinks rather than going through to the bar with wet swimwear.
Hi Alexandra, We're thrilled your visit with us exceeded expectations, and we thank you for your thoughtful feedback. It's wonderful you enjoyed an incredible experience thanks to our refreshing pool and spa, as well as our comfortable, well-appointed accommodations. We appreciate your helpful input, and we hope you visit us again soon at Hotel ZaZa Austin. Safe Travels!
Hi Alexandra, We're thrilled your visit with us exceeded expectations, and we thank you for your thoughtful feedback. It's wonderful you enjoyed an incredible experience thanks to our refreshing pool and spa, as well as our comfortable, wel… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe staff was amazing. Always helpful and friendly. Super respectful and accommodating.
Hello Jenifer, Thank you so much for your kind words. We’re thrilled to hear our team made such a positive impression—top-notch hospitality and memorable service are exactly what we aim to deliver. We truly appreciate you taking the time to share this and hope to welcome you back again soon! Take care
Hello Jenifer, Thank you so much for your kind words. We’re thrilled to hear our team made such a positive impression—top-notch hospitality and memorable service are exactly what we aim to deliver. We truly appreciate you taking the time to… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewFrom check-in to check-out everything was fabulous. This boutique style hotel decor, service and property were top-notch in every way. The butler coffee service area on every floor is brilliant. Great morning coffee outside our door is a convenient touch. Refreshments in the lobby daily also a nice feature.
A small casual cafe in the hotel property to grab a pastry or extra coffee or a smoothie without going to the pool cabana would have been nice but not a deal breaker. I also didn't appreciate the cost of a diet coke and a cup of ice water $7.00 !
Hi Diane, It was such a pleasure to welcome you to Hotel ZaZa Austin! Thank you so much for your kind words about our tasteful decor and for mentioning our thoughtful amenities. Our goal is to provide every guest with exceptional hospitality, and we're thrilled that our commitment to this was evident throughout your stay. Your suggestion for a cafe is greatly appreciated and will be shared internally for further consideration, as we are always seeking ways to improve. Take care, and know we'd be delighted to welcome you back anytime! Take care!
Hi Diane, It was such a pleasure to welcome you to Hotel ZaZa Austin! Thank you so much for your kind words about our tasteful decor and for mentioning our thoughtful amenities. Our goal is to provide every guest with exceptional hospitali… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe location was in the midst of numerous music venues downtown. So it was convenient. And near many restaurants. The decor of the hotel was arty and contemporary. We had to change rooms and after we changed, the room was better.
We were initially given a small room at the farthest point from the elevator next to the building's outside air conditioning unit (noisy-room 805) so we asked for a different room and were given a better room but it was being serviced when we checked in. It did feel insulting. We went to sit by the pool. We were not given towels to put on the lounge chairs (the long white ones) like the couple next to us?? It was late in the day. The staff seemed harried. Our waitperson was nice but the others were not friendly. Decided to try the valet service but had to wait outside for about 30 minutes to get a ride. Beware - parking was $60 for an overnight.
Hello Robin, We're glad that our location here in downtown Austin was perfect for exploring the music scene and eating at some delicious local restaurants and that the art and vibe of the hotel added to your experience. However, we regret that the hospitality of our team was not consistent and that the initial room was not to your liking. Although we're happy it was resolved and the second room was much better, we apologize for the inconvenience this caused. We appreciate you sharing your concerns, and we will share them with the team to ensure that guest concerns are addressed with courtesy and attentive service. We appreciate you taking the time to share your thoughts, and we hope to welcome you back to an improved experience. Respectfully
Hello Robin, We're glad that our location here in downtown Austin was perfect for exploring the music scene and eating at some delicious local restaurants and that the art and vibe of the hotel added to your experience. However, we regret t… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewStayed at Hotel ZaZa yesterday and honestly don’t think I’ll be coming back. The girl at the front desk was super sweet, but the guy with glasses made the whole check-in feel cold—just not welcoming at all. I also got charged a $5 delivery fee for room service… just to bring it from the kitchen to the room? That felt unnecessary. Then $59 for parking overnight, which is wild considering that’s the same price as a 5-star hotel down the street—and this place doesn’t compare. Also, $7 for a black coffee at the bar? Kind of excessive. There’s construction that starts around 6:30 am. The valet guys were really nice though, so props to them. But overall, the service and vibe just didn’t match the price tag.
Good Morning, Natalie, Thank you for sharing your experience. We are pleased to hear that you had positive interactions with some of our team members. However, it is unfortunate that your overall stay did not meet expectations. We apologize if your check-in experience felt unwelcoming, as we strive to provide warm and attentive service to every guest. Also, we are very sorry for any inconvenience caused by the noise from the nearby construction. Your comments are valuable to us, and we will address these concerns internally. We hope to have an opportunity to change your perceptions in a future visit. Best Regards
Good Morning, Natalie, Thank you for sharing your experience. We are pleased to hear that you had positive interactions with some of our team members. However, it is unfortunate that your overall stay did not meet expectations. We apologize… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified review