I liked everything.

Beautiful hotel with very well designed places to fit their purposes.

Stayed in August 2025

Too far from center

Amazing hotel, with plenty of amenities for guests.

Stayed in July 2025

Given the hotel's level, it should at least have a coffee maker in the room.

The facilities in general

Stayed in January 2025

Could definitely use more maintenance or renovations at this point, but overall very good.

Stayed in April 2024

La atención en general y el club kids espectacular

Stayed in February 2024

Great place for a couple or family stay!

Stayed in January 2024

The staff is as friendly as it gets. Definitely suitable for families or people without kids. Lots of amenities.

Stayed in January 2024

Excellent resort to get some rest.

Stayed in December 2023

Breakfast was good but some items in big plates could have been hotter. Everything else was excellent

Very clean & comfortable. The staff were incredibly helpful

Stayed in November 2023

Nothing

The pool

Stayed in August 2023

Room fully with carpet, not 100% (vacuum) clean.

Super polite and helpfull staff ! Huge variation of delicious breakfast options ! Good restaurant ! A lot of facilities and activities ! Kid Friendly !

Stayed in July 2023

The music at the swiming pool, I do notnlike that kind of music and the volume was so hi.

The room and the attention

Stayed in March 2023

The breakfast was not that good. Not many options. Other than that everything was perfect

The restaurant is beyond excellent. I was really impressed

Stayed in March 2023

Las vistas, piletas, instalaciones en general

Stayed in February 2023

.

Amenities, activities for kids, swimming pool bar.

Stayed in January 2023

Orange juice was really industrial, not what one would expect from a 5 star hotel. Breakfast in general was a little unorganized but staff solved everything fast. Room 114 suffers from a bit of noise from the pool pumps.

Pretty much everything. But we only slept, went to the pool and had breakfast. The pool, the bed, the view.

Stayed in January 2023

The restaurant, didn't like the food but the worst was the service!! All other facilities of the hotel were great, but the bar were we went dinner an also for drinks or just coffee had bad quality plus very bad service.

the hotel

Stayed in November 2022

Kids club, breakfast, location

Stayed in November 2022

The food was terrible. Actually, the breakfast service was nice. But the restaurant was closed for the remainder of the day after breakfast, and the only food option was in the bar. It was terrible. We sent food back to the kitchen at our first day's lunch and so did the table next to us. The food at merienda is prepared in advance, and my "sandwich" was delivered cold in a plastic bag. It was VERY disappointing that a Sheraton of this caliber (and a taxi ride from town) would have such limited and poor quality food.

The property is gorgeous. I loved the natural area with birds, nutria, and flora. The heated indoor/outdoor pool was a favorite for our family. My son loved the kids' area, and rode the bikes every day. I loved the sauna and steam room. We found this to be a great visit for relaxing and enjoying time as a family.

Stayed in October 2022

The room and beds were comfortable. However, the fan in the room wasn’t working. Also, the major issue we faced was that the room key stopped working again and again, it happened almost every time we came out of the room (and no, the keys were nowhere near our phones). We had to go to the reception desk every time but while they changed our key, no technician came to check the door. At dinner, when we asked for a kids Mac and cheese for our 3 year old, the waiter never told us it was a proper adult sized portion. Our kid could only eat about 1/4th of the size. The remaining was a waste. If they had informed us earlier, we could have shared it with our kid and wouldn’t have spent the money on ordering another dish. When we asked if we could take away the remaining to be eaten later, the waiter said yes, but later after waiting for 15-20 mins, he said it was not possible.

Stayed in March 2025

I have a service animal with a registered service vest. I was asked to pay $290.00 because I did not have a copy of his certificate, just his certificate card and vest. Then they would not let us stay when I agreed to pay because I did not have a copy of his vaccination records. I will never stay there again.

In the past the hotel was pet friendly and service animal friendly, now it is not.

Stayed in February 2025

Slightly tired hotel where rooms are a little run down now. Our bath tub was chipped and dirty. Had to request a kettle but were given one. TV only has sport or Bloomberg in English, all the other stations are Spanish. Reception staff not well trained - said things like “need you to pay” “need your passport” etc where other phrases would just be more welcoming/friendly and only one person was on duty at noon check out time so had long queues!!

Large property with lots of things to do - lovely outdoor pool, lake for boating and paddle boards, putting, driving range, bikes etc. Slightly out of town so you need a car or taxi to go to Colonia to visit or for dinner. Bed in the room was super comfortable

Stayed in February 2024

Unbearable noise at the pool, loud music and lawn mowing.

Stayed in January 2024

The restaurant is far from a 5-star hotel facility. Perhaps a 3-star... The menu is outdated and very basic. Winery is non-existent.... cheap quality wines at high prices. The food was incredibly basic. Breakfast was sub-standard...

room was OK.

Stayed in December 2023