6.8

Reviews of My Hotel 23 3 stars

23 Bui Thi Xuan, Hai Ba Trung District, Hai Ba Trung, Hanoi, Vietnam

  • Shona

    Reviewed: 29 January 2025 · Stayed in January 2025

    Verified review

    Massive room in a great location. A little noisy due to the aircon/extractor fan, but that it can be slept through!

    Just the aircon being a little noisy. Everything else was great and the staff are very helpful and accommodating.

  • Alona

    Reviewed: 2 January 2025 · Stayed in January 2025

    Verified review
  • Chris

    Reviewed: 28 December 2024 · Stayed in December 2024

    Verified review
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  • 3.0 Poor
    Viktoriia

    Reviewed: 26 December 2024 · Stayed in December 2024

    Verified review

    good location, huge room

    SUPER LOUD, could hear every noise from the hall, the phone at the front desk, the next room and the room on the other floor and from the stairs, even could hear car noise from outside even though there was no window in the room the room is old and tired the bathroom had no door handle COCKROACHES IN THE ROOM! put cups on them, could not kill them, asked front desk for help and left. the girl was so surprised they had cockroaches and promised to solve the problem. after coming back the cups with cockroaches were still on its place. fridge in the room was extremely loud, not good while people trying to sleep at night every night there were pay-by-hour clients, that is what this hotel is actually for

  • Vaska

    Reviewed: 7 December 2024 · Stayed in December 2024

    Verified review
  • Claire

    Reviewed: 7 December 2024 · Stayed in December 2024

    Verified review

    The room itself was almost good for the price, however the hotel and the cleanliness let it down. Due to our experience we were refunded our money which we appreciated. We tipped the reception person as they were so kind and understanding, didn’t try to take advantage, but the manager rounded the corner and immediately started yelling at the poor boy. The concierge pretty much grabbed our bags and ushered us out as we could hear the manager screaming..

    We found a used condom in the room, dirty tissues, dirty towels, cigarette butt. Staff were loud in the hallway until 3am outside our room, even though we were on the third floor. Although the rooms were OK, there are holes in the walls throughout the building leading to the outside. Pretty sure the hotel is used for a ‘pay-by-the-hour’ service.. looking back at the photos the red ottomans give that away.. Did not feel safe.

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  • 7.0 Good
    Marie

    Reviewed: 27 November 2024 · Stayed in November 2024

    Verified review
  • Nadia

    Reviewed: 27 November 2024 · Stayed in November 2024

    Verified review

    Very big rooms. Less crowded and busy street.

    Smelly drains. There were cockroaches in the room. No common services you can find in other places (breakfast, laundry...).

  • 7.0 Good
    Trishie

    Reviewed: 26 November 2024 · Stayed in November 2024

    Verified review

    Nice big room

    No hot water for shower

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  • Atlantis

    Reviewed: 26 April 2024 · Stayed in April 2024

    Verified review

    the room wasn't what i'd booked , the tv didn't work . no food service or anything in the room fridge,

  • Artur

    Reviewed: 12 April 2024 · Stayed in February 2024

    Verified review
  • Tristan

    Reviewed: 25 March 2024 · Stayed in March 2024

    Verified review

    Huge room. Was fairly clean and had good facilities.

    Location is alright a bit of a walk to old quarter. Not a huge amount of food places near by. Messaged the day prior to check in early and was told it was all fine to but when we arrived to the hotel we was told the room isn’t ready and had to wait till check in time of 2pm.

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  • Quang

    Reviewed: 7 March 2024 · Stayed in March 2024

    Verified review
  • 7.0 Good
    Lopez

    Reviewed: 7 January 2024 · Stayed in January 2024

    Verified review

    I like their staff. Friendly and accommodating. .

  • 7.0 Good
    Quynh

    Reviewed: 9 March 2023 · Stayed in March 2023

    Verified review
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  • Pantelis

    Reviewed: 22 January 2023 · Stayed in December 2022

    Verified review
  • Ford

    Reviewed: 30 December 2022 · Stayed in December 2022

    Verified review

    Stain on the bedsheet. Tou know how would it feel to see such. Doesn't have any free water haha

  • Bobbie

    Reviewed: 4 December 2022 · Stayed in December 2022

    Verified review
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  • Hồng

    Reviewed: 29 November 2022 · Stayed in November 2022

    Verified review

    big room, good location

    soundproof didn't work. can hear sound from out side the room.

  • Rebecca

    Reviewed: 27 November 2022 · Stayed in November 2022

    Verified review

    There was a lift in the building. In a very cool and trendy district. Lots of cafes in the area. Was able communicate with staff using Google translate.

    The place wasn't very clean. Towels/ bed sheets didn't appear clean. Lots of small ants on the tables.

  • Martin

    Reviewed: 7 September 2022 · Stayed in September 2022

    Verified review
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