9.2

Reviews of Authentic Hanoi Boutique Hotel 4 stars

13 Ly Thai To Street, Hoan Kiem, Hanoi, Vietnam

  • Michael

    Reviewed: 1 September 2025 · Stayed in September 2025

    Verified review

    Fantastic place to stay

    Nothing.

    Property response:

    Thank you so much, Michael, for your wonderful review! 🌟 We’re delighted to know that you found our hotel a *fantastic place to stay*. It’s great to hear that you enjoyed your time with us and that our team could make your experience special. Your kind words mean a lot to us, and they encourage us to keep delivering warm hospitality and excellent service to every guest. We truly hope to welcome you back again soon for another memorable stay in Hanoi! 💖 Authentic Hanoi Boutique Hotel Team

    Thank you so much, Michael, for your wonderful review! 🌟 We’re delighted to know that you found our hotel a *fantastic place to stay*. It’s great to hear that you enjoyed your time with us and that our team could make your experience speci… Show more

    Authentic Hanoi Boutique Hotel
    4 September 2025
  • Kristina

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Amazing staff at this hotel especially Sandy and her team

    No

    Property response:

    Thank you so much for your kind words! 🌟 We’re delighted to know that Sandy and her team made such a positive impression on you during your stay. Their friendliness and dedication are at the heart of what we strive to offer every guest. Your feedback means a lot to us, and we look forward to welcoming you back for another wonderful experience in Hanoi. Authentic Hanoi Boutique Hotel Team

    Thank you so much for your kind words! 🌟 We’re delighted to know that Sandy and her team made such a positive impression on you during your stay. Their friendliness and dedication are at the heart of what we strive to offer every guest. Y… Show more

    Authentic Hanoi Boutique Hotel
    26 August 2025
  • Cassandra

    Reviewed: 14 July 2025 · Stayed in July 2025

    Verified review

    Staff and rooftop. Sandy and team were great! 🙂

    Property response:

    Dear Cassandra, Thank you for your kind words! We’re happy to hear you enjoyed the rooftop and the excellent service from Sandy and the team. We look forward to welcoming you back soon! Authentic Hanoi Boutique Hotel Team

    Authentic Hanoi Boutique Hotel
    18 July 2025
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  • Eleanor

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review
  • Almane

    Reviewed: 7 July 2025 · Stayed in July 2025

    Verified review

    Sandy the manager and team are very good. Everything is excellent. Highly recommend

    No

    Property response:

    Dear Almane, Thank you for your kind words and high recommendation! We’re thrilled to hear that everything was excellent during your stay and that Sandy and the team made a great impression. We look forward to welcoming you back soon! Authentic Hanoi Boutique Hotel Team

    Dear Almane, Thank you for your kind words and high recommendation! We’re thrilled to hear that everything was excellent during your stay and that Sandy and the team made a great impression. We look forward to welcoming you back soon! Au… Show more

    Authentic Hanoi Boutique Hotel
    8 July 2025
  • Almane

    Reviewed: 7 July 2025 · Stayed in July 2025

    Verified review

    They are very friendly expecialy sandy and tracy and the whole team , very clean and neat room ! Location is perfect near the old town

    Property response:

    Dear Almane, Thank you for your wonderful feedback! We’re delighted you enjoyed the clean and neat room, perfect location near the Old Town, and the warm friendliness of Sandy, Tracy, and the entire team. Your kind words mean so much to us, and we look forward to welcoming you again! Authentic Hanoi Boutique Hotel Team

    Dear Almane, Thank you for your wonderful feedback! We’re delighted you enjoyed the clean and neat room, perfect location near the Old Town, and the warm friendliness of Sandy, Tracy, and the entire team. Your kind words mean so much to u… Show more

    Authentic Hanoi Boutique Hotel
    8 July 2025
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  • Vicki

    Reviewed: 5 July 2025 · Stayed in July 2025

    Verified review

    Central central to everything staff friendly great view from the room Definitely we will come back soon for great staff and manager Sandy. You are the best

    No

    Property response:

    Dear Vicki, Thank you for your lovely review! We’re so happy you enjoyed the central location, beautiful room view, and the friendliness of our staff — especially Sandy. Your kind words truly mean a lot to us. We look forward to welcoming you back soon! Authentic Hanoi Boutique Hotel Team

    Dear Vicki, Thank you for your lovely review! We’re so happy you enjoyed the central location, beautiful room view, and the friendliness of our staff — especially Sandy. Your kind words truly mean a lot to us. We look forward to welcoming… Show more

    Authentic Hanoi Boutique Hotel
    8 July 2025
  • Frank

    Reviewed: 28 April 2025 · Stayed in April 2025

    Verified review

    Sandy and her Stafford

    Property response:

    Thank you for your kind words! We're thrilled to hear that Sandy and the staff made your stay enjoyable. Your feedback means a lot to us, and we will make sure to pass on your compliments to Sandy and the team. We look forward to welcoming you back for another great experience soon! 😊

    Thank you for your kind words! We're thrilled to hear that Sandy and the staff made your stay enjoyable. Your feedback means a lot to us, and we will make sure to pass on your compliments to Sandy and the team. We look forward to welcom… Show more

    Authentic Hanoi Boutique Hotel
    29 April 2025
  • 黃博克

    Reviewed: 28 April 2025 · Stayed in April 2025

    Verified review

    Enjoyed the stay here. Breakfast on the top floor is very nice. Manager Sandy is very helpful and friendly. Definitely recommend this hotel

    nothing

    Property response:

    Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay, especially the breakfast and the hospitality provided by Sandy and the team. We truly appreciate your recommendation, and we look forward to welcoming you back to the hotel on your next visit! 😊

    Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay, especially the breakfast and the hospitality provided by Sandy and the team. We truly appreciate your recommendation, and we look forward… Show more

    Authentic Hanoi Boutique Hotel
    29 April 2025
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  • 黃博克

    Reviewed: 27 April 2025 · Stayed in April 2025

    Verified review

    Very good, Sandy and all staff are excellent. Very good location, breakfast and room. thank you

    no

    Property response:

    Thank you for your kind words! We're thrilled to hear that you had a great experience and enjoyed the location, breakfast, and room. Sandy and the entire team appreciate your compliments, and we look forward to welcoming you back again soon! 😊

    Thank you for your kind words! We're thrilled to hear that you had a great experience and enjoyed the location, breakfast, and room. Sandy and the entire team appreciate your compliments, and we look forward to welcoming you back again … Show more

    Authentic Hanoi Boutique Hotel
    29 April 2025
  • Abdulaziz

    Reviewed: 26 April 2025 · Stayed in April 2025

    Verified review

    Reception staff is very nice, manager Sandy is very nice to offer us late check out. Good location, good view from room

    No

    Property response:

    Thank you for your feedback! We're glad to hear that you enjoyed the location, room view, and the late check-out service provided by Sandy. We appreciate your kind words about our reception staff, and we're happy to have made your stay more comfortable. We hope to welcome you back soon! 😊

    Thank you for your feedback! We're glad to hear that you enjoyed the location, room view, and the late check-out service provided by Sandy. We appreciate your kind words about our reception staff, and we're happy to have made your s… Show more

    Authentic Hanoi Boutique Hotel
    29 April 2025
  • Justina

    Reviewed: 1 April 2025 · Stayed in April 2025

    Verified review

    Location is very central in old quarter! Staff is very nice, Sandy especially!

    Property response:

    Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay and appreciated the central location in the Old Quarter. Sandy and the team are thrilled by your compliments. We look forward to welcoming you back again soon! 😊

    Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay and appreciated the central location in the Old Quarter. Sandy and the team are thrilled by your compliments. We look forward to welcoming you … Show more

    Authentic Hanoi Boutique Hotel
    7 April 2025
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  • Karyn

    Reviewed: 25 March 2025 · Stayed in March 2025

    Verified review

    It was beautiful and had amazing personal amenities. Staff was so accommodating. Buffet breakfast was beyond expectations and great!! Highly recommend

    Nothing

    Property response:

    Thank you for your wonderful feedback! We're so glad to hear that you had an amazing experience with us. It's great to know that our staff and amenities made your trip even better, and that you enjoyed the buffet breakfast. We truly appreciate your recommendation, and we look forward to welcoming you back in the future!

    Thank you for your wonderful feedback! We're so glad to hear that you had an amazing experience with us. It's great to know that our staff and amenities made your trip even better, and that you enjoyed the buffet breakfast. We truly… Show more

    Authentic Hanoi Boutique Hotel
    25 March 2025
  • Mmb

    Reviewed: 15 March 2025 · Stayed in March 2025

    Verified review

    I loved the hotel and the it's located in the heart of the city, Sandy was really hospitable and gave me a room upgrade as well.

    Property response:

    Thank you so much for your kind words! We're thrilled to hear that you loved the hotel and enjoyed the central location. We're also happy that Sandy made your stay even better with the room upgrade. We appreciate your feedback and look forward to welcoming you back next time! 😊

    Thank you so much for your kind words! We're thrilled to hear that you loved the hotel and enjoyed the central location. We're also happy that Sandy made your stay even better with the room upgrade. We appreciate your feedback and l… Show more

    Authentic Hanoi Boutique Hotel
    17 March 2025
  • Kerren

    Reviewed: 11 March 2025 · Stayed in March 2025

    Verified review

    I chose this hotel firstly as we were being dropped off by the bus from Sapa at 10.30pm and it literally was 100mtrs away. Location great, not much after hours noise. Comfy huge bed.

    Didn’t love the brekkie, pretty basic but still fine. Don’t expect anything spectacular.

    Property response:

    Thank you for sharing your feedback! We're glad you appreciated our convenient location and the comfort of the bed. We're sorry to hear that the breakfast didn’t fully meet your expectations. We will take this into consideration for future improvements. We hope to welcome you back again!

    Thank you for sharing your feedback! We're glad you appreciated our convenient location and the comfort of the bed. We're sorry to hear that the breakfast didn’t fully meet your expectations. We will take this into consideration for… Show more

    Authentic Hanoi Boutique Hotel
    17 March 2025
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  • Dang

    Reviewed: 6 March 2025 · Stayed in February 2025

    Verified review
  • Kevin

    Reviewed: 6 March 2025 · Stayed in March 2025

    Verified review

    We had a great time Sandy was great

    Property response:

    Thank you for your kind words! We're thrilled to hear that you had a great time and that Sandy was able to make your experience even better. We hope to welcome you back soon!

    Authentic Hanoi Boutique Hotel
    17 March 2025
  • Dirk

    Reviewed: 22 February 2025 · Stayed in February 2025

    Verified review

    Sandy the manager is very nice. In the morning with Smile Started Our Day.

    Property response:

    Thank you so much for your kind words! We're delighted to hear that Sandy's warm smile helped start your day off right. She'll be thrilled to know you appreciated her service. We look forward to welcoming you again soon! 😊

    Authentic Hanoi Boutique Hotel
    24 February 2025
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  • Calogero

    Reviewed: 18 February 2025 · Stayed in February 2025

    Verified review

    The position is great, the room is very comfortable and I appreciated Sandy and her team.

    Property response:

    Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the great location, comfortable room, and the service provided by Sandy and her team. We truly appreciate your kind words and look forward to welcoming you back soon! 😊

    Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the great location, comfortable room, and the service provided by Sandy and her team. We truly appreciate your kind words and look forward to welcomi… Show more

    Authentic Hanoi Boutique Hotel
    24 February 2025
  • Nicholas

    Reviewed: 14 February 2025 · Stayed in February 2025

    Verified review
  • Ayrton

    Reviewed: 9 February 2025 · Stayed in February 2025

    Verified review

    Great location, perfect walking distance to the lake, french quarter, and old quarter, but also quieter being just out of the busy street. The room was very spacious and comfortable. Sandy and the staff were very friendly and helpful with tips and organizing things for us. Family friendly!

    Property response:

    Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great location, spacious and comfortable room, and the helpfulness of Sandy and the team. It's fantastic to know that you found the hotel family-friendly and appreciated the tips and assistance we provided. We look forward to welcoming you back on your next visit! 😊

    Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great location, spacious and comfortable room, and the helpfulness of Sandy and the team. It's fantastic to know that you found the hotel famil… Show more

    Authentic Hanoi Boutique Hotel
    12 February 2025
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  • Mark

    Reviewed: 4 February 2025 · Stayed in February 2025

    Verified review

    The room is good, view is nice. Hotel offer late check out and I appreciate. Friendly staff and manager Sandy. Good food, best location. I will recommend. And I come back

    Nothing

    Property response:

    Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the room, the beautiful view, and the late check-out option. We're also glad that the friendly service from our staff and Sandy made a positive impact on your stay. It's great to know you appreciated the food and our central location. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!

    Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the room, the beautiful view, and the late check-out option. We're also glad that the friendly service from our staff and Sandy made a positive im… Show more

    Authentic Hanoi Boutique Hotel
    6 February 2025
  • Anna

    Reviewed: 4 February 2025 · Stayed in January 2025

    Verified review

    Great location by the lake & old town. Easily walkable. Helpful staff. Rooftop view is nice. Free breakfast - order the pho or off the menu for best options.

    I had issues with consistent hot water. The staff was really helpful & fixed it but it still didn’t stay hot for as long as I’d have liked but was better. (It was cold in January.) They offered to let me switch rooms but didn’t want to repack all over again.

    Property response:

    Thank you for your thoughtful review! We're glad to hear that you enjoyed the great location, helpful staff, and the beautiful rooftop view, as well as the free breakfast with pho. We truly appreciate your feedback regarding the hot water issue, and we apologize for the inconvenience caused, especially during the cold weather in January. We're happy that our team tried to assist and offered a room change. Your feedback helps us improve, and we will continue working to ensure a more consistent experience for all guests. We look forward to welcoming you back and providing an even better experience next time!

    Thank you for your thoughtful review! We're glad to hear that you enjoyed the great location, helpful staff, and the beautiful rooftop view, as well as the free breakfast with pho. We truly appreciate your feedback regarding the hot wat… Show more

    Authentic Hanoi Boutique Hotel
    6 February 2025
  • Ai

    Reviewed: 3 February 2025 · Stayed in February 2025

    Verified review
  • See the hotel
  • Amanda

    Reviewed: 23 January 2025 · Stayed in January 2025

    Verified review

    Everything is wonderful, fabulous. Sandy manager and all the staff of this hotel are very helpful. Best location and nice food. I will highly recommend

    No

    Property response:

    Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fabulous experience and that Sandy and the entire team made your stay memorable with their helpful service. We're also glad you enjoyed the hotel's location and food. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

    Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fabulous experience and that Sandy and the entire team made your stay memorable with their helpful service. We're also glad you enjoyed the ho… Show more

    Authentic Hanoi Boutique Hotel
    3 February 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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