There were no cutleries, iron and cooking utensils

Cleanliness and comfort

Stayed in August 2025

Bathrooms are a bit dated and hot/cold shower tap is worn out.

The staff was very friendly and supportive. Breakfast buffet was exceptional good with a wide variety of cuisines present. We also used the massage special on offer and we will recommend the SPA staff for their great service.

Stayed in July 2025

It is notisable that they are somewhat declining and maybe struggeling to get profits. The breakfast is just ok nothing more. The TV in the room is a small Sharp tv and shall we say, not so sharp, you can get one for simple dollars on the secondhand market. The wifi is bad even though we paid for best wifi service. We did not get the 10% reduction on the bill for drinks and food witch was included in the room, I did not want to argue about it, but anyway. The cleaning of the room left more to wich for, for example the floors were not vacumed or swiped even if we every day put away all our stuff so there should be no clutter in the way.

If you understand that this is an old high quality hotel but dated you will have a good stay. The room we had must be one of the biggest you can get, three toilets, two double rooms, a small kitchen and a living room! Very comfy beds and high quality linens.

Stayed in July 2025

The facilities are a bit tired. The pictures are generous. The location is a bit far from old town and can be a bit hard to navigate. There are restaurants close by but it’s not as easy to just walk out, you need to rely on Grab.

We had a two bedroom apartment and the space was brilliant. We had terrible weather so had to stay inside, given this the indoor pool was brilliant. Breakfast was good. Staff were all lovely.

Stayed in July 2025

I didn’t like the bathroom 🚽 very old

It’s big and clean

Stayed in July 2025

Was an odour in the room, when u get back and put the key back in.

The staff were super helpful. The room was clean and good facilities.

Stayed in June 2025

Only 1 TV and staff could not speak english much, so hard to communicate.

The apartment was very large and liked that even though on floor 15 we could open windows. Let us hang all day waiting for airport transfer.

Stayed in May 2025

One of the main reason to book this property was its Japanese style swimming pool. Sadly it was under maintenance during our stay. We haven’t been informed beforehand. Reception staff took our complain seriously and tried their best to compensate. As a result, we got early check in too so we can use shower. Vegetarian breakfast options were limited. Water bottle was expensive in hotel. Just get it from across the road. Kitchen didn’t have any cleaning material to clean our dishes. Travel packages offered by hotel was very expensive compared to market’s travel agent.

Property is at perfect location for those who doesn’t want to stay in old quarter. I didn’t want to stay right in downtown but neither too far from it. We had few hiccups upon checkin but we’ve been heard and issues sorted promptly. Breakfast was extensive but limited options for vegetarian. Convenient store was just across the road.We have used spa centre everyday. They were great. Majority Staff could speak English so easy to communicate. Both rooms had beautiful view. Both bathrooms had all basic amenities. I got bargain rates and I would consider as value for money. Hanoi has lot to explore during day and at night. We couldn’t make most out of hotel stay.

Stayed in April 2025

There was nothing significant that I disliked during my stay.

The staff were exceptionally friendly, courteous, and honest, going above and beyond by returning our bag left in the restaurant. The breakfast was delightful, offering a wide variety of fresh and tasty options. The location was convenient and well-situated for exploring Hanoi. The facilities were excellent, the location was great, and the overall experience exceeded my expectations.

Stayed in December 2024

Swimming pool could do with a clean everything else exceptional and clean

Stunning hotel a little far out from town but cheap to get a grab , stunning Rooms

Stayed in December 2024

Lift takes too long to arrive. Maybe only 2 lifts so have to wait long.

Staffs very helpful. I was upgraded to an executive apartment. It is too big with 2 bedroom for me. I requested to have smaller room. Too bad, hotel fully booked. But staff still help to change to a 1 bedroom apartment.

Stayed in November 2024

Smell of towels in the bathroom

Breakfast

Stayed in October 2024

Our shower head was broken.

Pool food cleanliness comfortable rooms.sitting area outside room.restaurarants

Stayed in November 2024

Amazing breakfast

Stayed in May 2024

Language barrier

Clean and spacious rooms

Stayed in May 2024

Pool area needs to be refurbished soon, as it looks quite outdated. Despite being upgraded to a one bedroom service apartment, the internet router was in the lounge, causing the wifi to be super weak in the bedroom, had to sit in the lounge to get an internet connection and on top of that the connection was quite weak (15mbps). A minibar with drinks and snacks would have been nice given a fridge was included in my upgrade.

Was upgraded from deluxe room to a one bedroom serviced apartment. It was a very nice unexpected upgrade, where my room was on a high floor (16th floor) with my own lounge and kitchen as well as internet router for the whole room. Breakfast was perfect and included in my stay which included both a Western and a Vietnamese breakfast with plenty of options to choose from. Great location, easy to order Grab taxi from the app.

Stayed in April 2024

Breakfast choices could have been more as most of the time, the options are very similar between each day.

The room services for food are great and overall a comfortable room for stay!

Stayed in March 2024

bathroom - far from the old town

Good value for money, breakfast good

Stayed in March 2024

Not so many restaurants in the area, but plenty of street food.

Very well equipped hotel, a bit away from the tourist hot spots. We liked that because you got to see more of Hanoi. Breakfast was very good, staff helpful and friendly.

Stayed in February 2024

The general feel and facilities felt a little dated. The location wasn't good for us, unfortunately we realised afterwards that staying in the Old Quarter would have been much better. We couldn't find a place for a massage or dinner within walking distance.

It was a nice stay, staff were friendly and room was clean and accommodating.

Stayed in January 2024

An uncomfortable bed and laundry services is not user friendly.

Location is good.

Stayed in January 2024

Even though it is big and spacious still they haven’t clean it well. The chairs have a dirt in every corner and also a bit dusty. But all in all our stay is okay. Hope they will clean it properly next time.

The room is big and spacious. Thanks for the free upgrade of my room to super deluxe room. About their free breakfast buffet is superb, you have a lot of options and what I like most is their seafoods like shrimp 🍤. Because of that I still like to go back to stay again there.

Stayed in January 2024

Had to take a taxi out to most main areas and it was hard to call a grab or taxi sometimes

Beautiful hotel! Staff were very accommodating and lovely

Stayed in January 2024

Water could be a little warmer, however that seems to be common in Vietnam!

Very nice staff, clean hotel and comfy room. The pool/sauna/spa were good too. Great breakfast buffet. Quiet area, maybe 1.5km from Old Quarter

Stayed in January 2024