Reviews of Super Candle Hotel 4 stars
287 Doi Can, Ba Dinh, Hanoi, Vietnam
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewCleanliness and comfort
There were no cutleries, iron and cooking utensils
Dear Mrs Esther, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
Dear Mrs Esther, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly and supportive. Breakfast buffet was exceptional good with a wide variety of cuisines present. We also used the massage special on offer and we will recommend the SPA staff for their great service.
Bathrooms are a bit dated and hot/cold shower tap is worn out.
Dear Mr Peter, Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
Dear Mr Peter, Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewGood location, nice, clean, all the amenities
Nothing
Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing y… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewIf you understand that this is an old high quality hotel but dated you will have a good stay. The room we had must be one of the biggest you can get, three toilets, two double rooms, a small kitchen and a living room! Very comfy beds and high quality linens.
It is notisable that they are somewhat declining and maybe struggeling to get profits. The breakfast is just ok nothing more. The TV in the room is a small Sharp tv and shall we say, not so sharp, you can get one for simple dollars on the secondhand market. The wifi is bad even though we paid for best wifi service. We did not get the 10% reduction on the bill for drinks and food witch was included in the room, I did not want to argue about it, but anyway. The cleaning of the room left more to wich for, for example the floors were not vacumed or swiped even if we every day put away all our stuff so there should be no clutter in the way.
Dear Mr/Ms. Kjell, Thank you for taking the time to share your feedback about your stay. I apologize that your experience at Super Candle Hotel did not meet your expectations. Please accept my sincerest apologies. At Super Candle Hotel, we are committed to delivering an exceptional service experience to every guest, and your feedback is invaluable to us. Rest assured that we are taking appropriate measures to address the issue and prevent it from recurring in the future. We appreciate your candid comments and hope for the opportunity to better serve you in the near future.
Dear Mr/Ms. Kjell, Thank you for taking the time to share your feedback about your stay. I apologize that your experience at Super Candle Hotel did not meet your expectations. Please accept my sincerest apologies. At Super Candle Hote… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewWe had a two bedroom apartment and the space was brilliant. We had terrible weather so had to stay inside, given this the indoor pool was brilliant. Breakfast was good. Staff were all lovely.
The facilities are a bit tired. The pictures are generous. The location is a bit far from old town and can be a bit hard to navigate. There are restaurants close by but it’s not as easy to just walk out, you need to rely on Grab.
Dear Valued Guest, Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of Super Candle Hotel, we take this feedback seriously and will conduct a thorough review with the relevant departments to prevent similar occurrences and enhance the overall guest experience at our hotel. We hope to have the opportunity to welcome you back to our hotel in the future, where you can experience the improvements in our services.
Dear Valued Guest, Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of Super Candle Hotel, we ta… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewI like room service. Breakfast was also delicious with a little Japanese style.
Dear Mr/Ms Donghae, Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of Super Candle Hotel, we take this feedback seriously and will conduct a thorough review with the relevant departments to prevent similar occurrences and enhance the overall guest experience at our hotel. We hope to have the opportunity to welcome you back to our hotel in the future, where you can experience the improvements in our services.
Dear Mr/Ms Donghae, Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of Super Candle Hotel, … Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewIt’s big and clean
I didn’t like the bathroom 🚽 very old
Dear Mr/Mrs Bashar, Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of Super Candle Hotel, we take this feedback seriously and will conduct a thorough review with the relevant departments to prevent similar occurrences and enhance the overall guest experience at our hotel. We hope to have the opportunity to welcome you back to our hotel in the future, where you can experience the improvements in our services.
Dear Mr/Mrs Bashar, Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of Super Candle Hotel, … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewI booked one room for my colleague's business trip. I had confirmed before taking the reservation that the payment would be settled 3 days before arrival but in the first message the hotel's staff sent to me was pay by guest at the hotel. They didn't even check the guest's name. I contacted both the hotel and Booking customer service to confirm about the payment method, both of them confirmed that it would be prepaid before arrival and no payment at the hotel. At the check out, the hotel staff required payment again even though I've explained the situation. I even contacted the one in charge on Booking but there was no apology at all. I concern about this hotel's management system. So disappointed.
Dear Valued Guest, First of all, thank you very much for choosing to stay with us recently. Beside that we would like to sincerely apologize for the mistake on our part regarding the payment information. There was a miscommunication on our side, and I’m truly sorry for the inconvenience this has caused you and your family member. On behalf of the hotel, I would like to express our deepest apologies. Additionally, I noticed that the review score was quite low, so I wanted to kindly ask if there were any other parts of your experience that you felt unhappy with? Your feedback is very important to us, and I’d really appreciate it if you could share more details so I can inform the relevant departments and help us improve. Once again, I sincerely apologize and thank you for your time and understanding.
Dear Valued Guest, First of all, thank you very much for choosing to stay with us recently. Beside that we would like to sincerely apologize for the mistake on our part regarding the payment information. There was a miscommunication on our… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe staff were super helpful. The room was clean and good facilities.
Was an odour in the room, when u get back and put the key back in.
Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing you… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in March 2025
Verified reviewReviewed: 31 May 2025 · Stayed in March 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe apartment was very large and liked that even though on floor 15 we could open windows. Let us hang all day waiting for airport transfer.
Only 1 TV and staff could not speak english much, so hard to communicate.
Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is abso… Show more
Reviewed: 25 May 2025 · Stayed in April 2025
Verified reviewProperty is at perfect location for those who doesn’t want to stay in old quarter. I didn’t want to stay right in downtown but neither too far from it. We had few hiccups upon checkin but we’ve been heard and issues sorted promptly. Breakfast was extensive but limited options for vegetarian. Convenient store was just across the road.We have used spa centre everyday. They were great. Majority Staff could speak English so easy to communicate. Both rooms had beautiful view. Both bathrooms had all basic amenities. I got bargain rates and I would consider as value for money. Hanoi has lot to explore during day and at night. We couldn’t make most out of hotel stay.
One of the main reason to book this property was its Japanese style swimming pool. Sadly it was under maintenance during our stay. We haven’t been informed beforehand. Reception staff took our complain seriously and tried their best to compensate. As a result, we got early check in too so we can use shower. Vegetarian breakfast options were limited. Water bottle was expensive in hotel. Just get it from across the road. Kitchen didn’t have any cleaning material to clean our dishes. Travel packages offered by hotel was very expensive compared to market’s travel agent.
Dear Mr/Ms Drashti, Thank you very much for choosing our property for your recent stay in Hanoi and for taking the time to share such a detailed and thoughtful review. We are delighted to hear that you appreciated the location, spa facilities, room views, and the service provided by our team. It’s also great to know that our staff’s efforts to promptly resolve the check-in hiccup and ensure your comfort were recognized. We sincerely apologize for the inconvenience caused by the swimming pool being under maintenance during your visit, and for not informing you beforehand. This was an unfortunate oversight, and we truly appreciate your understanding and patience. Your feedback regarding the vegetarian breakfast options, kitchen supplies, water pricing, and tour packages has been well noted and shared with the relevant departments for improvement.
Dear Mr/Ms Drashti, Thank you very much for choosing our property for your recent stay in Hanoi and for taking the time to share such a detailed and thoughtful review. We are delighted to hear that you appreciated the location, spa fac… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewUpgraded to a 2 bedroom apartment with kitchenette and 2 bathrooms excellent. The spa and pool area plus workout room were excellent and the staff were extremely helpful all of the time. Breakfast options were excellent and the location was fairly close to the market area.
Our apartment could have been cleaned better each day by the housekeeping staff.
Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is abso… Show more