Team could share more tips for new visitors, like download Grab for transport and food, and where to get out cash as it's essential in Vietnam (not like the UK!)

The team were great, knowing it was my daughters birthday they went all out with a cake and ballons in her room. A nice touch and much appreciated and a great way to start our holiday. Room was great - we had a family connecting room which was super for us. Location was great, easy walking into the heart of the old district and lots of food options close by.

Stayed in August 2025

Nothing

Modern and location is perfect

Stayed in August 2025

We didn't have an issue with the noise as we had a room at the back of the hotel away from the street. Also wish there were more shade up at the pool. The Internet wasn't the fastest.

This hotel is very clean and new. The staff were so friendly, went above and beyond to help me with anything I needed. The service was truly unmatched. The breakfast buffet was great as well. Location is great, walking distance to almost everything. I loved the rooftop pool.

Stayed in August 2025

The room was on the smaller side but well designed.

Great location. Very attentive and friendly staff. The attention to detail was exceptional.

Stayed in August 2025

Nothing at all, it was all amazing

Such a fantastic hotel! I travelled with my young family and were all made to feel extremely welcome from the moment we arrived. The facilities, location and staff are amazing, and a special mention for Amelia who made our visit feel extra special from start to finish. The hotel staff are all great and very helpful and they manage to provide and warmth, friendliness and level of personal care that many other hotels of a similar rating struggle to provide. The rooms, pool and breakfast were all fantastic. We stayed at 11 hotels during our trip and this was one of, if not the best, that we stayed at during our trip. I was certainly the best nights sleep we had in Vietnam! Would highly recommended and would rate higher if we could. We will certainly stay again when we return to Hanoi!

Stayed in August 2025

One of the best hotels I have ever been to! The service is outstanding, and the staff extremely accommodating and thoughtful. They even let us use a shower after check-out, before leaving to the airport, and gave us a small take away dinner. The rooms are modern and cozy, and the view from the rooftop pool is amazing! The location is perfect to visit the old quarter, just a few steps away from the Hoan Kiem lake, the heart of the city. We also loved the atmosphere of the small cocktail bar in the basement! Highly highly recommended!

Stayed in August 2025

The Hotel was excellent and the entire staff very caring and professional.

Stayed in August 2025

Not the hotels fault … I just didn’t realize how tiny the room I booked

All the staff are super nice and accommodating

Stayed in August 2025

Overall, the experience was a 10/10. The staff were extremely friendly, helpful, and attentive. They went above and beyond by gifting us a voucher for the bar and even allowing us to use a room to shower before heading to the airport — a truly thoughtful gesture. The room itself was beautiful and comfortable. We enjoyed every detail and felt right at home. The facilities were excellent. The pool offered stunning views and a cozy atmosphere. The restaurant was also a highlight — both dinner and breakfast were delicious and perfectly prepared. And the underground bar is a must if you enjoy live music; we caught a performance there and absolutely loved it. To summarize, we had a fantastic stay and would highly recommend this place. We would definitely come back.

Stayed in August 2025

The staff are so kind and helpful. The location of the hotel is in the center, you can walk around easily.

Stayed in August 2025

Everything was great

Very polite and helpful staff, nice and clean rooms and perfect location

Stayed in August 2025

Rooftop pool/bar. The hotel is very new and modern. Had a perfect cocktail night at the basement bar. Location in the old quarter is perfect.

Stayed in August 2025

Everything about this hotel was excellent. Staff were superb and couldn't do enough for you. Very good breakfast. Great location - easy walk to everywhere in the Old Quarter and the lake, quick and cheap Grab taxi ride to other tourist attractions.

Stayed in August 2025

Nothing.

Service in Vietnam is generally exceptional and Classyc certainly exceeded expectations. The accommodation was comfortable and the food was excellent.

Stayed in August 2025

Clean, staff were very welcoming and kind, food was great, the downstairs bar was really cool, location was perfect. Everything was perfect

Stayed in August 2025

This hotel is an oasis of heaven in the old quarter. Near to everything without the noise. Exceptional service from every one of the staff at all times. The rooms were beautifully decorated and clean and fully functional with everything you need. The pool area is a great plus for this hotel- amazing views, a great pool and bar. Would highly recommend this hotel and definitely stay here again.

Stayed in August 2025

I didn't stay longer!!!

Everything about this hotel was amazing, The location, facilities, room and food. The best thing about this hotel though was the staff, we've stayed in lots of beautiful hotels all round the world but this one just made it feel like home, nothing was too much trouble, the staff were so friendly and warm. They offered to help out with so much from start to finish even giving us a little leaving present which was such a lovely touch. I can't recommend staying here enough and this would be my only consideration for a hotel when staying in Hanoi in the future. You have a loyal customer for life. Thank you. Rob 🇬🇧🇻🇳

Stayed in August 2025

From the moment we walked in the staff were incredibly warm and friendly. We made the most of the facilities available because they were excellent. Big thanks to Amelia for making our stay so great!

Stayed in August 2025

Nothing

Friendly staff, pool, restaurant, location

Stayed in August 2025

Nothing

Everything was excellent, from the warm reception staff to the restaurant service. The location is perfect, and the room is brand new in this very modern hotel.

Stayed in August 2025

Small bathroom

Location. Pool. Breakfast

Stayed in August 2025

Nothing

Everything. The staff were fantastic, going out of their way to help you. The location is great and rooms very comfortable. Breakfast was very good. Exceptional place to stay

Stayed in August 2025

Nothing

Location. Pool. Breakfast.

Stayed in August 2025

Slow service at pool bar

Welcoming staff, great spacious and clean room

Stayed in August 2025