Reviews of Hanoi Dalvostro Valentino Hotel & Spa 4 stars
12, Bao Khanh Lane, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewKim at the front desk truly went above and beyond for us. She helped us book a Lan Ha Bay cruise that, when it was cancelled due to the typhoon, ensured a room was saved for us at the hotel that night and helped us rebook for the following day. She couldn’t have been more attentive or kinder and we are so grateful. Not to mention the hotel is lovely, and in an excellent location in Hanoi’s old quarter!
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe location was right in the heart of shops, food, entertainment, and easy walk to the lake. Attentive staff.
Rooms facing the street get noise. Can hear doors closing in hall. Hotel is dated, mold in bathroom, dirty walls, peeling wallpaper. Rooms seemed clean enough but overall felt dingy. Small bathroom, no counter space. Luke warm water. Bar in basement. Slow elevator. Only one small towel and one wash cloth offered (per person). It's a place to stay but there are better accommodations in the area that have really upped the game in value and class.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewVery friendly staff. Perfect location. Rich breakfast. Unexpected nice surprise to our sons birthday
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe location was very close to all our planned itineraries. The staff were very friendly and accommodating.
The elevators were a bit cramped. Aside from that, i generally like the experience.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewOur room was comfortable and considering we were right in the heart of the Old Town it was very quiet. The aircon worked well. Bathroom had a lovely large shower, water temperature just right for us, towels provided were spotlessly clean - toiletries were provided - although we just used our own. Breakfast offered a wide selection - you could order your eggs whatever way you wanted - poached, omelette, sunny side up - the fruits selection was just amazing , there are Vietnamese food options in addition to European- if you complain about anything here - there's something wrong with the way you view life Few of us were brought up to this degree of Comfort and needs being met - for the price this hotel is deserving of praise.
Nothing that we didn't like Like all old buildings in built up cities there will always be maintenance work needed but we can honestly say there was Nothing here to disturb our stay. The Location, Hospitality were second to none Most of all - The Staff were the Best Jimmy, Kim and All the staff we met are just Amazing in their Hospitality skills - we will never forget the Welcoming they all gave us. Jimmy from the word go - answered All my queries before even getting to the hotel - which we found a great relief, comfort as seniors - he is professional, helping abs friendly. Kim helped us with booking our tours - made recommendations- wd totally enjoyed the Jeep trip And full day trip to Ha Long Bay -- Fabulous- Both trips Thank you Jimmy, Kim and other hotel staff for a truly memorable stay - Your Sfaff are Amazig and should be valued they are your Main asset (they wo uld be very welcome to Best wishes Olive & Dennis
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI’m very happy with attention of shoffia in the reception Very good Excellent work
The street very short
Dear Valued Guest Miguel Angel, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you were happy with the service at our reception, especially from Sophie. She will be very happy to know that her efforts made your stay more enjoyable! We also appreciate your feedback and hope the location added convenience to your visit. Looking forward to welcoming you back again soon. Warm regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Valued Guest Miguel Angel, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you were happy with the service at our reception, especially from Sophie. She will be ver… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewRight in the heart of the old quarter, but not on a main street so the noise was minimal. The staff were very accommodating making sure I had everything I needed. I went on a cruse to Ha Long Bay, having to check out for a couple of days and they even offered to hold my bags for me when I was gone. They even accommodated me when I needed a late checkout. Friendly and personable. Well worth the price of the stay! Delicious breakfast.
For a couple of mornings during breakfast, someone was in the kitchen loudly coughing and "hocking." A bit off putting for people trying to enjoy a healthily prepared meal.
Dear Our Valued Guest Ryan, Thank you so much for taking the time to share your thoughtful review. We’re truly happy to hear that you enjoyed your stay with us - from the quiet yet central location, to our helpful and friendly team, and of course, the breakfast! It means a lot to know that you felt well taken care of, especially during your trip to Ha Long Bay. Holding your bags and supporting a late check-out are just small ways we try to make your experience as smooth and stress-free as possible. That said, we also sincerely appreciate your honest feedback regarding the breakfast atmosphere. We're very sorry to hear about the discomfort caused by the kitchen noise - and we completely understand how that could impact your dining experience. Please rest assured that we have shared this with our kitchen team and are taking steps to ensure that such situations are handled more discreetly and hygienically in the future. On behalf of all of us at Hanoi Dal Vostro Valentino Hotel, thank you again for your kind words and valuable insights. We hope to have the chance to welcome you back for an even more perfect stay next time you're in Hanoi. Warm regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Ryan, Thank you so much for taking the time to share your thoughtful review. We’re truly happy to hear that you enjoyed your stay with us - from the quiet yet central location, to our helpful and friendly team, and … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewTheir friendly and helpfull staff. Strategy location . Their breakfast.
Dear Our Valued Guest Tineshwaran, Thank you so much for your kind words! On behalf of all of us at Hanoi Dal Vostro Valentino Hotel, thank you for choosing to stay with us. We’re so happy to hear that you enjoyed our friendly and helpful team, our strategic location, and the breakfast. Your satisfaction is our greatest reward, and your feedback truly brightens our day. We hope to welcome you back again soon for another lovely experience in Hanoi. Warm regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Tineshwaran, Thank you so much for your kind words! On behalf of all of us at Hanoi Dal Vostro Valentino Hotel, thank you for choosing to stay with us. We’re so happy to hear that you enjoyed our friendly and helpful… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe lovely staff… felt like family, the fabulous location in the very heart of everything, the quiet room in spite of it looking out on the crazy madness of Hanoi, the amazing breakfasts and the oh so comfortable beds and perfect air conditioning. So many beds in Vietnam are as hard as boards… good for you I know but not for me! These beds so comfortable.
Nothing
Dear Our Valued Guest Jenni, What a joy it was to read your review, thank you so much for your incredibly kind and heartwarming words! We’re absolutely thrilled that you felt at home with us - like part of the family. That’s exactly the feeling we hope every guest leaves with, and it makes us so happy to know we succeeded. It’s wonderful to hear that you enjoyed the peaceful comfort of your room, even in the middle of Hanoi’s “crazy madness” (your words made us smile!), and that the breakfast and bed hit the spot. And yes - we hear you on the beds! We know how important a good night's sleep is, and we’re so glad you found ours to be perfectly comfortable (not too hard, not too soft - just right!). On behalf of the entire team at Hanoi Dal Vostro Valentino Hotel, thank you again for choosing to stay with us. Your kind words truly mean the world to us, and we can’t wait for the chance to welcome you back again soon. With love and gratitude, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Jenni, What a joy it was to read your review, thank you so much for your incredibly kind and heartwarming words! We’re absolutely thrilled that you felt at home with us - like part of the family. That’s exactly the f… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFirstly, the staff were absolutely incredible, they were always ready and happy to help in any way possible. The location was also excellent. Just off any major streets, it was quite quiet, but still very close to major attractions and the Ho Hoan Kiem lake. The breakfasts were quite nice too. We cannot wait to return.
Dear Our Valued Guest Visco, Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear that you enjoyed your stay with us - from the peaceful yet central location, to the comfort of your room and our breakfast offerings. But most of all, we're deeply touched by your kind words about our team. Knowing that our staff made a positive impact on your experience truly means the world to us. Your warmth and appreciation made it such a pleasure to host you, and we’re already looking forward to welcoming you back. There’s always a place for you here at Hanoi Dal Vostro Valentino Hotel - your home away from home in Hanoi. With warmest regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Visco, Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear that you enjoyed your stay with us - from the peaceful yet central location, to the comfort of your room and our breakf… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent!
The rooms were good. However, the balcony had no view and was not really a plus.
Dear Our Valuedd Guest Stephanie, Thank you so much for taking the time to share your experience with us! We’re very happy to hear that you enjoyed our central location and found our staff to be friendly and attentive - your kind words truly encourage our team to keep doing their best every day. We also sincerely appreciate your honest feedback regarding the balcony. While not all of our balconies offer open views, we hope you’ll understand that for the safety and comfort of our guests, especially on windy days, we’ve designed the balcony walls to be slightly higher. This helps prevent personal belongings or objects from falling, but we do understand it may reduce visibility of the street view from the room. Your comment is very valuable to us, and we will certainly keep it in mind as we continue to improve and balance both safety and guest experience. On behalf of all of us at Hanoi Dal Vostro Valentino Hotel, thank you again for choosing us. We truly hope to welcome you back in the future and provide you with another warm and comfortable stay. Best regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valuedd Guest Stephanie, Thank you so much for taking the time to share your experience with us! We’re very happy to hear that you enjoyed our central location and found our staff to be friendly and attentive - your kind words tr… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe staff is absolutely amazing. They go the extra mile to make your stay memorable, offering the best tips for restaurants and drinks. Thank you again for helping us catch our taxi, which arrived late, and ensuring we made it to our train on time
Some rooms do not have external windows. Totally ok if you are only in the bedroom to sleep.
Dear Our Valued Guest Alexandra, Thank you so much for your wonderful review and kind words! Your recommendation truly means the world to us! We’re absolutely thrilled to hear that our team was able to make your stay memorable. It’s always our goal to go the extra mile for our guests, and we’re especially glad we could help you catch your taxi and make it to the train on time - just in the nick of time! 😊 Thank you also for your understanding regarding the room. As part of our hotel’s layout - and due to the architectural limitations of the Old Quarter - a few of our rooms do not have external windows. These rooms are usually chosen for their quietness and comfort, especially for guests who primarily use the room for rest. That said, we’re always happy to assist with room preferences, so please feel free to let us know if you’d like a room with a window next time - we’ll do our best to accommodate your request. Once again, thank you for staying with us at Hanoi Dal Vostro Valentino Hotel. We hope your journey through Vietnam continues to be filled with joy - and we look forward to welcoming you back one day! With warmest regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Alexandra, Thank you so much for your wonderful review and kind words! Your recommendation truly means the world to us! We’re absolutely thrilled to hear that our team was able to make your stay memorable. It’s alway… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe staff at the hotel are exceptional.....they go out of their way to welcome you and see you off which is so sweet...they were helpful at all times....they helped us with everything....they really contributed to our trip being so, so good
Dear Our Valued Guest Devashish Prasad, Thank you so much for your beautiful message - it truly warmed our hearts. We’re deeply touched by your kind words about our team. It means the world to us to know that you felt genuinely welcomed and supported throughout your stay. Our staff always aim to go above and beyond, and hearing that we helped make your trip “so, so good” is the greatest reward we could ask for. It was an absolute pleasure having you with us, and on behalf of everyone at Hanoi Dal Vostro Valentino Hotel, thank you again for choosing us. You’ll always have a home here in Hanoi and we hope to see you again soon! With heartfelt thanks, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Devashish Prasad, Thank you so much for your beautiful message - it truly warmed our hearts. We’re deeply touched by your kind words about our team. It means the world to us to know that you felt genuinely welcomed a… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewstaff very good. hotel room was ok, bottom end of old quarter, nice to walk around lake close to night markets downstairs bar excellent bars in the street excellent
busy street and thought our balcony was going to be usable. had to walk everywhere and it was very hot 35+ every day/night noisy street
Dear Our Valued Guest Lisa, Thank you for taking the time to share your experience with us. We’re very happy to hear that you enjoyed the location near the lake and night markets, and that our team left a positive impression on you. Your kind words about our staff and the surrounding bars and café scene truly mean a lot to us. We also sincerely appreciate your feedback. We understand that Hanoi’s summer heat and the energy of the Old Quarter can be overwhelming, especially on days when the temperature stays above 35°C. As for the balcony, we’re sorry it didn’t meet your expectations. Due to the busy street below and safety considerations, not all balconies are designed for extended use or quiet relaxation, but your comments are noted and appreciated. Thank you once again for choosing Hanoi Dal Vostro Valentino Hotel. We hope to welcome you back in a cooler season, perhaps in a quieter room and we’ll be more than happy to assist you with selecting the best option for your needs next time. Warm regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Lisa, Thank you for taking the time to share your experience with us. We’re very happy to hear that you enjoyed the location near the lake and night markets, and that our team left a positive impression on you. Your … Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewLocation, staff
Dear Our Valued Guest Thanpitcha, Thank you so much for your kind words. We’re truly happy to hear that our location and team left a positive impression on you. Nothing brings us more joy than knowing our guests feel well taken care of during their time with us. Your appreciation means a lot to the entire Dal Vostro Valentino family. We hope Hanoi brought you beautiful memories, and we look forward to welcoming you back with open arms whenever your journey brings you this way again. With heartfelt thanks, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Thanpitcha, Thank you so much for your kind words. We’re truly happy to hear that our location and team left a positive impression on you. Nothing brings us more joy than knowing our guests feel well taken care of d… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAbsolutely fantastic hotel. Very pleasant staff. Kim was super helpful, friendly and accommodated all our requests. The location couldn’t be better. Relatively quiet road but 2 min walk to the main shipping street and night market. We upgraded to a better room for free, just because they could. This was such a nice stay.
Nothing negative to say. Everywhere in Hanoi is humid and eggs for breakfast seem to be on order everywhere.
Dear Our Valued Guest Radka, Thank you so much for your fantastic review! We’re absolutely delighted to hear that your stay with us was such a positive and memorable experience. Your kind words about our staff, especially Kim, truly warm our hearts. We’ll be sure to pass along your compliments she will be thrilled to know that her care and friendliness made such a difference during your time with us. It’s also lovely to hear that you enjoyed our location and that the complimentary room upgrade added a special touch to your stay. We always try our best to go the extra mile when we can, and knowing it made your visit even more enjoyable means the world to us. We understand your comment about the weather and yes, Hanoi’s humidity is something you can't quite escape! 😊 As for breakfast, we appreciate your lighthearted note, and we’ll certainly keep all guest preferences in mind as we continue to improve. We look forward to welcoming you back to Dal Vostro Valentino Hotel in the future. Until then, we wish you many more wonderful travels ahead. With warmest regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Radka, Thank you so much for your fantastic review! We’re absolutely delighted to hear that your stay with us was such a positive and memorable experience. Your kind words about our staff, especially Kim, truly warm… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery central as really in the middle of Old Quarter. Staff was super-client oriented and professional.
Dear Our Valued Guest Carmen, Thank you so much for your lovely review! We’re truly grateful that you chose to stay with us and even more delighted to know that you enjoyed our central location in the heart of Hanoi’s Old Quarter. It means a lot to hear that our team made you feel welcomed and well taken care of - we always strive to treat every guest like family. Your kind words are a wonderful encouragement to all of us, and we hope to have the honor of welcoming you back to Dal Vostro Valentino Hotel & Spa very soon. Please know that your Hanoi home is always here waiting for you. With warmest regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Carmen, Thank you so much for your lovely review! We’re truly grateful that you chose to stay with us and even more delighted to know that you enjoyed our central location in the heart of Hanoi’s Old Quarter. It mean… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewWe had a fantastic stay at Hanoi Dalvostro Valentino Hotel & Spa. The rooms were spacious, comfortable, and well-equipped, with lovely balconies that made for a relaxing stay. The location is perfect if you want to be in the heart of the city, surrounded by lively streets full of restaurants, bars, and nightlife. But what truly made our experience unforgettable was the outstanding staff. Every single person we interacted with was warm, professional, and incredibly helpful. A special thanks to Sophie at the front desk and Jimmy, who organized our tours to Sapa and Ha Long Bay—both went above and beyond to ensure everything ran smoothly and that we felt well taken care of at all times. I came with my family, and we all left extremely satisfied. A hotel that truly cares about its guests. Highly recommended!
Nothing.
Dear Our Valued Guest Luis, Thank you from the bottom of our hearts for your truly heartwarming review! We’re absolutely thrilled to hear that you and your family had such a fantastic stay with us at Dal Vostro Valentino Hotel & Spa. Knowing that you found our rooms spacious and comfortable, and that you enjoyed the vibrancy of our central location, makes us very happy. But what touches us most is your kind recognition of our team. We’re incredibly proud of Sophie, Jimmy, and all our staff who always strive to go the extra mile to ensure our guests feel not only well taken care of, but truly at home. Your words are the greatest reward and motivation for us. It was an absolute pleasure to welcome you and your family, and we sincerely hope to have the opportunity to do so again on your next visit to Hanoi. Until then, please know that you’ll always have a home waiting for you here with us. With warmest wishes, Hanoi Dal Vostro Valentino Hotel & Spa Team
Dear Our Valued Guest Luis, Thank you from the bottom of our hearts for your truly heartwarming review! We’re absolutely thrilled to hear that you and your family had such a fantastic stay with us at Dal Vostro Valentino Hotel & Spa.… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI had a very enjoyable stay at this hotel, which offered a touch of luxury to start my Vietnam trip. While the room was of high standard, the real highlight was the exceptional service. The manager, Jimmy, assisted with booking activities for the days ahead and made sure that everything went smoothly even after I had checked out. His thoughtful and personal support truly stood out, and contributed to my overall very positive experience at the hotel.
The lovely terrace was unfortunately closed, possibly due to renovations. The breakfast included some western choices, though items like scrambled eggs are available upon request.
Dear Our Valued Guest Piotr, Thank you so much for your wonderful review and kind words. We’re truly delighted to hear that your stay with us provided a touch of luxury to start your Vietnam journey, and that our team, especially Jimmy, was able to support you personally and thoughtfully throughout your visit, even beyond check-out. It’s always our goal to make every guest feel cared for and well assisted, and your recognition means the world to us. We apologize that our lovely terrace was closed during your stay due to ongoing renovations, and appreciate your understanding. Thank you also for noting the breakfast options; we’re happy to offer made-to-order dishes like scrambled eggs to suit every guest’s preference. On behalf of everyone at Hanoi Dal Vostro Valentino Hotel, thank you again for choosing us. We hope to welcome you back soon for another memorable and seamless stay, hopefully with the terrace open next time! Warm regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Piotr, Thank you so much for your wonderful review and kind words. We’re truly delighted to hear that your stay with us provided a touch of luxury to start your Vietnam journey, and that our team, especially Jimmy, … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location was great and the staff were incredibly helpful.
The rooms were small, not very clean (especially the bathroom) and the breakfast was not great at all!
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe staff were the best. I never experienced staying in a hotel with such personalized service. They truly made our stay comfortable. They helped with everything we needed. The location was also great.
Nothing much really maybe the rooms are a bit dated compared to the pictures but still very comfortable and clean.
Dear Our Valued Guest Teresa, Thank you so much for your beautiful review and for choosing to stay with us at Hanoi Dal Vostro Valentino Hotel & Spa. We’re truly honored to hear that you felt so welcomed and well cared for during your time with us. It brings us immense joy to know that our team’s personalized service made a lasting impression on your stay. Creating that sense of comfort and attentiveness is something we genuinely care about, and your kind words are the best reward we could ask for. We also sincerely appreciate your feedback regarding the room condition. While we’re happy to hear you still found it clean and comfortable, we understand your point and will continue to work on maintaining and updating our facilities, as well as reviewing how our room photos reflect the real experience to avoid any mismatch in expectations. Once again, thank you for your trust and your warmth. We hope that Hanoi will welcome you back soon and that Dal Vostro Valentino Team will always feel like your home away from home. Warmest regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Teresa, Thank you so much for your beautiful review and for choosing to stay with us at Hanoi Dal Vostro Valentino Hotel & Spa. We’re truly honored to hear that you felt so welcomed and well cared for during your… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe location and the kindness of the hotel staff.
The room is too small and not like in the pictures.
Dear Our Valued Guest Lidia, Thank you for sharing your feedback following your stay at Hanoi Dal Vostro Hotel & Spa. We’re glad to know that you appreciated our convenient location and the kindness of our staff, your recognition truly means a lot to us. At the same time, we are truly sorry to hear that the room did not meet your expectations regarding its size and appearance. We kindly hope for your understanding, as our hotel is located in the heart of Hanoi’s Old Quarter, where space is quite limited and the building structure is based on older, preserved architecture. As a result, our room sizes may be more compact compared to those in other, more modern districts. Additionally, we sincerely apologize if the room appeared different from what you expected. We always strive to provide accurate and transparent information, and we have made sure to upload real photos of each room type on our booking platforms. Nevertheless, we have taken your feedback seriously and will remind our sales and reservations team to double-check all listings to avoid any possible confusion for future guests. Thank you again for your valuable input. We truly hope to have another opportunity to welcome you back and provide a more satisfying experience. Warm regards, Hanoi Dal Vostro Valentino Hotel Team.
Dear Our Valued Guest Lidia, Thank you for sharing your feedback following your stay at Hanoi Dal Vostro Hotel & Spa. We’re glad to know that you appreciated our convenient location and the kindness of our staff, your recognition trul… Show more