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Reviews of Dlux Saigon 3 stars

371/32 Hai Ba Trung Street, Ward 8, District 3, District 3, Ho Chi Minh City, Vietnam

#989 of 1,223 hotels in Ho Chi Minh City

Guests' Choice

Review score

Based on 41 hotel reviews

4.9

Score breakdown

  • Cleanliness

    5.6

  • Comfort

    4.9

  • Location

    6.4

  • Facilities

    5.2

  • Staff

    6.0

  • Value for money

    5.8

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 19 June 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very dirty. Couldnt enter the property. I dont have a vietnamese number, cant text only call. Thank god i had a vietnamese friend that helped me call the owner to open the door. Our room is 1st floor (luckily) and theres only stairs so not baggage friendly.

    It is located fairly in city center. Walking distance to everything. Good price.

    Stayed in April 2025

  • Reviewed: 30 April 2023

    4.0
    Okay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    -No one there to greet us, didn’t see one staff member the whole trip. Even just made us leave money for the room in a drawer. -Room was covered in cobwebs and dust, really needs a clean. -Hard to get in the gate. -We were in one room the first night and told we had to move for the second night. We were on a tour all day so couldn’t move our stuff out of the room. The host we we never saw arranged that our stuff was moved when we weren’t there and then left all our stuff in a room all day which was unlocked.

    Bed was very comfy.

    Stayed in April 2023

  • Reviewed: 28 February 2023

    4.0
    not the best but was cheap
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    bathroom was mouldy and the shower was broken. walls and ceiling in bedroom were also mouldy/damp. window didn’t close. noisy.

    Bed was comfortable

    Stayed in February 2023

  • Reviewed: 27 February 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It didn’t feel very clean. The bed, sink and toilet were fine but the rest of the room felt like it hadn’t been cleaned properly in a long time. There was cobwebs pretty much everywhere on the walls and the wardrobe and shelves were dusty. The drain in the bathroom for the shower was full of gunk.

    Stayed in February 2023

  • Reviewed: 25 February 2023

    5.0
    I won’t come back 😅
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    1. Ants everywhere, we left an orange the first night and they appear. We take care to don’t leave more food but they were still around. 2. No one clean our room during the stay (normal we say always we don’t need, but no one offer) 3. Room and terrace looks so pretty in the pics, don’t expect it like that 😂 4. we arrive and it was no one (it was around 9.30pm) we wrote them and by message they gave us the code and the room number (2C); we had problems with the code but finally it worked. The next day we receive another message with the code and different room (3C): we were confused so we stayed in the same room and when the guy came for the payment, he told us we were in the wrong room. No English at all, we talked using translator. we showed him the two messages so he let us keep the same one. 5. No elevator what it’s ok, but it should be mentioned in the description. 6. We asked for luggage room and no answer; we asked for stay one more hour and they reply at the moment 😂 He wanted 30% of the stay so we said no and asked again for the luggage room and we get the answer. I wrote him asking for the breakfast and I am still waiting for the answer. 7. In the description it says “breakfast” but it is not true 😂 it’s not breakfast anywhere 8. In the description it says “24h reception” but again, that is not true. I understand we are in Asia, it is not same standards than Europe and usually I don’t mind this things BUT I don’t like when they offer things that they are not true. You can find better places with same o for little bit more so I won’t come back to this one. so disappointed :(

    it’s ok for what you pay buuuuuut… we have being in much better places for the same money

    Stayed in February 2023

  • Reviewed: 24 February 2023

    6.0
    Good enough
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not so comfortable

    Good location

    Stayed in January 2023

  • Reviewed: 4 May 2025

    1.0
    DO! NOT! BOOK!! Horrible experience ruining a special day we were looking forward a lot! A disgrace!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    Do not book!!! The room on the pictures and all look bearable but there must be a reason a hotel in such a good location, even in a side street has such a poor rating. The owner gave our room to someone else even we clearly said that we will arrive close to the closing time. She was available on her phone but when we tried to find a solution with her, being stranded before the big reunification day parade with all the streets packed, she just turned off her phone. The biggest shame is that I gave my credit card details. So she had no excuse she could make. I guess she sold the room for somebody else for a handful of dollars more and didn't care if we end up on the streets or suffer from health issues to wait for the parade the whole night. A disgraceful person with an attitude that is not atypical for f and b and hotel staff all over Vietnam. Do not book!!!

    Basically mothing is good here apart from the location and the listed price but then it can easily happen that they give your room to somebody else hours before your arrival time.

    Stayed in April 2025

  • Reviewed: 17 October 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Useless. Left us stranded for the whole day, couldnt check in. No communication and zero effort. Don't book.

    Stayed in September 2024

  • Reviewed: 18 November 2023

    1.0
    I wouldnt recommend anyone to go to this place for accomoddation. They have worse customer service..
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    Everything. Customer service was hactic. There was no one at check in time, no one even was availble to answer the calls. They replied me back after 30-40 mins at the time of check-in. People around the premises are not friendly at all.

    Nothnig at all.... As it was non refundable, i had to stay...

    Stayed in October 2023

  • Reviewed: 25 May 2023

    10
    Very complete and wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    The owner is cute, enthusiastic and lovely, the room is clean and warm

    Stayed in May 2023

  • Reviewed: 9 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Near the central with fully equipment, very friendly staff

    Stayed in April 2023

  • Reviewed: 5 May 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Queen Room
    • Stayed 1 night

    A great comfortable hotel for an overnight stay with a variety of food options nearby. I travelled for work and wanted to stay close to where I was going to be for the day so chose the hotel based on proximity to my work event.

    Stayed in April 2023

  • Reviewed: 4 May 2023

    1.0
    WORST
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Can't stay even if I go. No reception. There is nothing. There is no check-in guide. There was another company's office on the ground floor and I asked how I could check in. They just told me to call the hotel, but I couldn't because I didn't have a local phone number. There was no information on how to check in at the time of booking.

    nothing

    Stayed in April 2023

  • Reviewed: 30 April 2023

    7.0
    meh wouldn’t stay again expensive for location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    no receptionist, sorta Airbnb style no instructions on how to get in, couldn’t contact the owner even to get inside once we arrived. room was smaller than anticipated and was sold with the promise of a balcony.

    aircon

    Stayed in April 2023

  • Reviewed: 28 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night

    The room was clean and tidy. The staff was helpful. The shower was very good. good value for money.

    Stayed in April 2023

  • Reviewed: 25 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Staff was very kind, polite and accommodative even though we only talk via text. Additionally the location and cleanliness were good.

    Stayed in April 2023

  • Reviewed: 27 March 2023

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    We came to check-in and noone aswered to let us in by the gate. We needed help from a local to lend their mobilephone and only by then We got the code for the gate. No one was at the reception when We got in even though We earlier agreed to the check-in time. We had to find our Way to the room by ourselves. when We opened the door to the room We were met with mould on ceileng. and the bathroom was even worse. dont bother staying here.

    Stayed in March 2023

  • Reviewed: 25 March 2023

    3.0
    Although the price was inexpensive not worth it
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    No on site staff. Late arrival and front doors locked to guest with no one to help. Had to call hotline to allow access code to enter hotel. Front door code changed l during late night return and no one told me of change. Almost got locked outside of hotel twice in the middle of the night.. Water leaking down wall cause small puddle in room.

    In the heart of district 3

    Stayed in March 2023

  • Reviewed: 24 March 2023

    7.0
    Overall good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The floor was not very clean, we had some cockroach to share the room with, which was not very nice and 1 night we found a whole colony of ants from the corridor to our room.

    The hotel was ok, the facilities were quite new. There was no reception, however when I called the number, the lady came and checked me in in 10 minutes. There is security outside and the gate was lock with a passcode which makes you feel safe. Overall it was a good experience

    Stayed in March 2023

  • Reviewed: 7 March 2023

    2.0
    this place does not deserve 3 stars, absolute shambles
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    everything else, it was a complete catfish, so dirty and run down, no staff present, cockroaches in the room

    comfy bed

    Stayed in March 2023

  • Reviewed: 23 February 2023

    3.0
    Cheap but not worth it
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was dirty There were ants No view out of the window (just another building 1 meter further)

    Easy check in

    Stayed in February 2023

  • Reviewed: 29 December 2022

    1.0
    Very disappointing place.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nothing. There is no reception. Check in is with key box but it didnt work so we had to call the owner who doesnt speak any english no one came we had to wait finally we could enter. The floor at the room is dirty, we paid extra money for the room with BALCONY but the door was broken and nobody came to repair it so that was a waste of money. They only came to collect the money. The whole experience was very disappointing.

    Nothing.

    Stayed in December 2022

  • Reviewed: 9 December 2022

    7.0
    Good
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No reception, no elevator

    The staff is very helpful

    Stayed in December 2022

  • Reviewed: 9 November 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    Checkin experience (can not call the house owner)

    Location

    Stayed in November 2022

Showing 1 – 25

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