I wish the room would have a small desk with a chair. It's tough to incorporate working while traveling.

We had a very enjoyable stay. The room was notably clean and well-kept, and the amenities were a nice touch. The staff demonstrated excellent communication and thoughtfulness concerning our plans. They were very helpful in recommending local restaurants, attractions, and transportation options. The breakfast buffet was quite good and offered a delicious variety. The location is right in the center of Old Quarter, which is a huge convenience. We'll definitely stay again next time we visit Ha Noi.

Stayed in May 2025

The facility was clean and the pictures were accurate. Lots of bookings I see are older pictures of facilities where everything is brand new. This one was true to the pictures and everything was clean for me. I forgot to take pictures to add of the facilities. My bad.. I enjoyed the wooden touches that gave it a natural feel but with modern additions to keep air condition inside the building.

Stayed in May 2025

No. Everything just great.

I love everything about this hotel. The manager Chloe and all staff was very helpfull even since before I arrived. The room is cleaning. I booked the room with balcony but the sound of crowd outside never bothering us while stay hêre. The location in middle Old Quarter so it's near to go everywhere. If i come to Hanoi again, I will stay here again for sure.

Stayed in May 2025

The elevator serves as a bridge between two hallways. The hallways were smaller than I expected.

It was in a good location and the size of the room was bigger than I expected it to be.

Stayed in April 2025

Pricey

Very clean

Stayed in April 2025

Hotel was beautiful and staff were extremely friendly and helpful during my stay especially Kenny. Also received a room upgrade free of charge. Highly recommend staying here

Stayed in February 2025

Na

Friendly and helpful staff. The location is good and you can walk to places of attraction from there. There is one halal kebab place nearby for our muslim friends.

Stayed in February 2025

Nothing

Personalized service. Great location.

Stayed in January 2025

It’s a bit cramped in the rooms but if you’re only using it to sleep and out all day, it’s perfect.

The staff were friendly, kind, and so accommodating. We stayed until January 1st and the night before we left, they wrote us a letter sending us their best wishes for the new year with candy and a keychain included. We also appreciated the central location and how cute the hotel is.

Stayed in January 2025

not a single spot to sit outside for a cigarette and very busy street

friendly staff, nice room

Stayed in November 2024

Lotusama was an exceptional experience - Kenny helped us with our plans, including booking the tours busses and even the train for our forward travel south! Very much used this place as a base and it was perfcet- great breakfast, rooms were comfortable and cosy away from the hustle of Hanoi but within walking distance of the old town. Just 10/10 and a huge thank you to all the staff! Xx

Stayed in November 2024

Our room had a window that faced another building. We did not mind considering it made the room more noise cancelling.

The staff are incredibly friendly. The location is amazing right in the old quarter and steps away from great restaurants. The bed is very comfortable and the room is spacious. Room is noise cancelling we could not hear anything from outside or in the hallway.

Stayed in November 2024

there was a slight leak on the bathroom floor. we don’t know where it’s coming from

it was clean and well lighted. we had a very comfortable 2 nights stay.

Stayed in November 2024

Nothing!

Lotusama was in an excellent location in the Old Quarter just a 10-15 minute walk from wherever we wanted to go. The room was very comfortable with a firm bed but not hard. Bathroom facilities were really good with an excellent rain head shower. Staff at Lotusama were outstanding- very helpful and very friendly. We had the most contact with Kenny, receptionist, and Thuc, manager. They were both easy to talk to, could answer any query and went out of their way to assist. Breakfast was delicious with a range of Vietnamese and western foods. Laundry service was prompt and reasonably priced. Cannot recommend highly enough. If we visit Hanoi again, we will definitely be staying at Lotusama.

Stayed in October 2024

Bit pricey for what it was, breakfast could be improved

Style of the hotel, comfy beds, staff

Stayed in September 2024

Nothing

My husband and I stayed at Lotusama Hotel in Hanoi during January-February 2023. From the moment we arrived, we were greeted by the wonderful manager Mr Thuc and friendly staffs who attended to our every wish with warmth and efficiency. The artsy room we stayed in was beautifully decorated, and the bathroom was exceptionally clean, providing a comfortable and inviting atmosphere throughout our stay. What truly made our experience unforgettable was the hotel's thoughtful gesture during our wedding celebration in Hanoi. Upon learning of our special occasion, the hotel surprised us with a lovely cake and adorned our room with romantic touches like rose petals, adding an extra layer of magic to our day. We were overwhelmed with wishes from the staff, who even joined us in celebrating by sharing some beer together, adding a personal and memorable touch to our special day. One of the standout features of Lotusama Hotel is its multilingual staff, including the receptionist Ms Thanh Binh (Betty) who spoke German fluently. This added convenience made our communication effortless and enhanced our overall experience. Additionally, we took advantage of the hotel's tour offerings and booked the Ninh Binh tour from their catalogue, which turned out to be amazing and well worth it. The staff also went above and beyond to assist us with various needs. They helped us with taxi bookings, acquiring a SIM card, and even accommodated a late-notice room booking for my sister who needed a room after our night out. The hotel's other amenities also impressed us. The breakfast buffet offered a delicious array of Asian and Western cuisine, catering to diverse tastes. The laundry service was not only good but also affordable. Moreover, the hotel's prime location in the old quarter made it easy for us to explore Hanoi's rich culture and vibrant streets.

Stayed in May 2024

The staff was super friendly.

Stayed in January 2024

Everything was perfect will definitely stay there again staff was very amazing

Stayed in January 2024

The standard setting of 25 degrees on the aircon. Leave it to the guests to decide.!

The breakfast was very good. A good range of products - fresh fruit, breads, pate, eggs how you want them cooked. Firm bed and pillow.

Stayed in December 2023

It would be nice to have one hot breakfast dish other than eggs suitable for vegetarians provided every morning. We booked a bus to Tam Coc through Lotusama. We knew we were paying well above the average price but assumed it would guarantee us a good quality service. That was not the case. The bus company they use was obviously very cheap (evidenced by the fact that we were the only non-Vietnamese passengers). The bus was worn and grotty. We waited in a shed for 40 minutes before it departed. The driver was downright dangerous, getting up to gobsmacking speeds and squeezing the bus between big trucks for no apparent reason. We're experienced SE Asian travellers and this guy was up there with the worst. Poor communication over payment (driver insisted we pay him although we'd already paid Lotusama) and a chaotic transfer from Ninh Binh to Tam Coc. By contrast, the return bus to Hanoi organised by Tam Coc Friendly Homestay at almost HALF the price Lotusama charged was a dream. Bang on time. Clean, modern bus. Friendly and careful driver. Straight through to Hanoi and directly to our hotel with no confusion or communication issues. We were disappointed that Lotusama charged us a lot of money (more than double the bus company's fare as confirmed by the driver) for a cheap, poor quality bus company without any regard for our comfort or safety. Based on our experience, we would not recommend using Lotusama's travel services.

Lovely, comfortable hotel with friendly, helpful staff. Immaculately clean. Good breakfast selection and flavour. Room 401 (Junior Balcony Suite), where we stayed for our first visit, is quite squeezy and a little bit tired but very quiet with almost no street noise to be heard. Room 303 (Junior Balcony Suite), for our second visit, is bigger and a bit flasher but very noisy. We loved both rooms but preferred 303 as it felt just a little bit more comfortable and street noise doesn't bother us unduly.

Stayed in October 2023

Staffs at the reception are really friendly and helpful. Best of the best.

Stayed in August 2023

Great location in the middle of Old Quarter. have a nice smell when you entered the lobby. Room quite small but very aesthetic. Staff really helpful and hospitable, they even deliver us into front of hotel and wait until our taxi leave. Sure I will definitely go back when I visit Hanoi again

Stayed in August 2023

Nothing

The hotel is perfectly located in Hanoi old town area, staff is very kind and helpful, the room was clean and with everything we needed (comfy bed, silent air conditioning, spacious shower). Our room was very quiet as it was located in the upper floor (the team also offered us a free room upgrade at the check in). We enjoyed the breakfast and also the nice welcome drink after our long flight. Definitely recommended.

Stayed in August 2023

Staff so nice, Room very clean no smell, location is very good just only walk to travel spot and old town

Stayed in August 2023