8.6

Reviews of Four Points by Sheraton Danang 5 stars

118-120 Vo Nguyen Giap Street, An Hai Ward, 550000 Da Nang, Vietnam

  • Pranav

    Reviewed: 1 September 2025 · Stayed in July 2025

    Verified review
  • 3.0 Poor
    Anonymous

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    The worst service I have ever experienced. The receptionist was terrible. There are many hotels in Danang that offer better services than this five-star hotel.

    Property response:

    Dear Valued Guest, Thank you very much for sharing your feedback with us. We are truly sorry to hear that your recent experience was not as pleasant as it should have been. Your comments are very important, and if you feel comfortable, we would love to know more about how we can improve. Our team is always committed to providing genuine care and the highest standards of hospitality, and we hope we will have the chance to welcome you back for a much more enjoyable and memorable stay. Warm regards, Four Points by Sheraton Danang

    Dear Valued Guest, Thank you very much for sharing your feedback with us. We are truly sorry to hear that your recent experience was not as pleasant as it should have been. Your comments are very important, and if you feel comfortable, we … Show more

    Four Points by Sheraton Danang
    31 August 2025
  • Armin

    Reviewed: 24 August 2025 · Stayed in June 2025

    Verified review

    Elevator waiting times can be very long.

    Property response:

    Dear Armin, Thank you very much for your feedback. We are pleased to hear that you chose to stay with us and truly appreciate you taking the time to share your experience. We truly appreciate your comments regarding the elevator. Your feedback has been shared with our Management team, and we are actively exploring possible improvements to enhance this aspect of our guest experience. Thank you again for your overall positive review. We look forward to welcoming you back for an even more enjoyable stay. Warm regards, Four Points by Sheraton Danang

    Dear Armin, Thank you very much for your feedback. We are pleased to hear that you chose to stay with us and truly appreciate you taking the time to share your experience. We truly appreciate your comments regarding the elevator. Your feed… Show more

    Four Points by Sheraton Danang
    25 August 2025
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  • Mark

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • Naveenaa

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review
  • Jamiah

    Reviewed: 18 August 2025 · Stayed in July 2025

    Verified review

    It should have halal food

    Nil

    Property response:

    Dear Jamiah, We are thrilled to hear that you had a great experience with us. Your suggestion about offering halal food is truly appreciated. We are always looking for ways to enhance our services, and feedback like yours helps us better cater to the diverse needs of our guests. We will definitely take this into consideration as we continue to improve. We look forward to welcoming you again soon! Warm regards, Four Points by Sheraton Danang

    Dear Jamiah, We are thrilled to hear that you had a great experience with us. Your suggestion about offering halal food is truly appreciated. We are always looking for ways to enhance our services, and feedback like yours helps us better c… Show more

    Four Points by Sheraton Danang
    19 August 2025
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  • Cathy

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Great location, great Staff, great Breakfast.

    Property response:

    Dear Cathy Edwards, Thank you very much for your kind feedback and for recommending us to others. We are delighted to hear that you had a great experience and enjoyed our prime location, friendly staff, and delicious breakfast. Your satisfaction is our greatest reward, and we are truly grateful for your support. We look forward to welcoming you back to Four Points by Sheraton Danang for another enjoyable stay. Warm regards, Four Points by Sheraton Danang

    Dear Cathy Edwards, Thank you very much for your kind feedback and for recommending us to others. We are delighted to hear that you had a great experience and enjoyed our prime location, friendly staff, and delicious breakfast. Your satisfa… Show more

    Four Points by Sheraton Danang
    15 August 2025
  • Naresh

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review

    Everything

    Prices were a bit high as expected from a 5 star property

    Property response:

    Dear Naresh, Thank you very much for your kind review. We are truly pleased to know that you enjoyed your overall experience with us. As a five-star property, we are committed to delivering exceptional service, good facilities, and memorable experiences. We continuously strive to ensure that the value we provide reflects the quality and care we put into every detail. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back in the near future. Warm regards, Four Points by Sheraton Danang

    Dear Naresh, Thank you very much for your kind review. We are truly pleased to know that you enjoyed your overall experience with us. As a five-star property, we are committed to delivering exceptional service, good facilities, and memorab… Show more

    Four Points by Sheraton Danang
    15 August 2025
  • Vivek

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review
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  • Thamarai

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review
  • Wolstenholme

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review
    Property response:

    Dear Wolstenholme, Thank you very much for your kind words. We are delighted to hear that you had a very enjoyable stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable experience. Warm regards, Four Points by Sheraton Danang

    Dear Wolstenholme, Thank you very much for your kind words. We are delighted to hear that you had a very enjoyable stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable exper… Show more

    Four Points by Sheraton Danang
    25 August 2025
  • 7.0 Good
    Benjamin

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review

    Easy check in and vey nice staff

    The breakfast was average and expensive for what is was, the lifts were dreadful, they take soooooo long .

    Property response:

    Dear Benjamin, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the check-in process and found our team to be warm and welcoming. Regarding breakfast, our culinary team continues to enhance our offerings to better cater to the preferences of all our guests. We also appreciate your comments regarding the elevators. Please be assured that we have immediately shared your feedback with our management team to explore possible improvements and ensure a smoother guest experience in the future. We sincerely value your feedback and look forward to welcoming you back for a more enjoyable stay. Warm regards, Four Points by Sheraton Danang

    Dear Benjamin, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the check-in process and found our team to be warm and welcoming. Regarding breakfast, our culinary team continues to enhance our offer… Show more

    Four Points by Sheraton Danang
    9 August 2025
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  • 7.0 Good
    Abdulmajeed

    Reviewed: 5 August 2025 · Stayed in July 2025

    Verified review
  • Vuong

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review
  • Matilda

    Reviewed: 2 August 2025 · Stayed in July 2025

    Verified review
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  • Đỗ

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    Nearest the beach

    Property response:

    Dear Đỗ, Thank you so much for your kind words! We are glad to hear you had a great stay and enjoyed our prime location near My Khe Beach. Your satisfaction means a lot to us, and we hope to welcome you back soon! Best regards, Four Points by Sheraton Danang

    Dear Đỗ, Thank you so much for your kind words! We are glad to hear you had a great stay and enjoyed our prime location near My Khe Beach. Your satisfaction means a lot to us, and we hope to welcome you back soon! Best regards, Four Points… Show more

    Four Points by Sheraton Danang
    1 August 2025
  • Reviewed: 27 July 2025 · Stayed in June 2025

    Verified review
  • Isam

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review
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  • Daniel

    Reviewed: 24 July 2025 · Stayed in July 2025

    Verified review
  • Niraj

    Reviewed: 22 July 2025 · Stayed in July 2025

    Verified review

    Nothing

    Inspite of booking for 3 adults extra bed was not provided and asked to sleep on same bed

    Property response:

    Dear NIRAJ, Thank you very much for sharing your feedback with us. We truly appreciate the opportunity to learn from your experience. While we regret that we didn’t fully meet your expectations this time, please know that we are actively working to improve and ensure every guest enjoys a wonderful stay. We sincerely look forward to welcoming you back and providing you with a comfortable and memorable experience in the near future. Warm regards, Four Points by Sheraton Danang

    Dear NIRAJ, Thank you very much for sharing your feedback with us. We truly appreciate the opportunity to learn from your experience. While we regret that we didn’t fully meet your expectations this time, please know that we are actively w… Show more

    Four Points by Sheraton Danang
    30 July 2025
  • Mark

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review

    Very Clean,Great Location close to all Amenities,Great Staff and Fantastic food!

    A Bit Pricey for food and Alcohol compared to other hotels on the Danang Strip.

    Property response:

    Dear Mark, Thank you very much for your wonderful feedback. We are truly delighted to hear that you appreciated our cleanliness, prime location, friendly staff, and delicious food. Your kind words mean a lot to us. We sincerely look forward to welcoming you back for your future vacations. Warm regards, Four Points by Sheraton Danang

    Dear Mark, Thank you very much for your wonderful feedback. We are truly delighted to hear that you appreciated our cleanliness, prime location, friendly staff, and delicious food. Your kind words mean a lot to us. We sincerely look forward… Show more

    Four Points by Sheraton Danang
    21 July 2025
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  • Carla

    Reviewed: 16 July 2025 · Stayed in June 2025

    Verified review

    Nice Big rooms, Bed very comfortable and clean. Good location.

    We had a balcony with an amazing view of the ocean, but there were no chairs outside to sit and watch the sunset/sunrise or take a minute to enjoy the views which seemed strange.

    Property response:

    Dear Carla, Thank you very much for sharing your kind feedback with us. We are truly pleased to hear that you enjoyed the spacious comfort of your room and our convenient location. It is especially wonderful to know that the ocean view from your balcony made your stay more memorable. We also appreciate your comments regarding the balcony seating. Your input is invaluable, and we have shared it with our team as we explore ways to enhance the experience where possible. We look forward to the opportunity to welcome you back soon and to provide an even more enjoyable stay. Warm regards, Four Points by Sheraton Danang

    Dear Carla, Thank you very much for sharing your kind feedback with us. We are truly pleased to hear that you enjoyed the spacious comfort of your room and our convenient location. It is especially wonderful to know that the ocean view from… Show more

    Four Points by Sheraton Danang
    16 July 2025
  • San

    Reviewed: 13 July 2025 · Stayed in June 2025

    Verified review

    Room

    Property response:

    Dear San, Thank you very much for your kind review! We are truly delighted to know that you had a wonderful stay at Four Points by Sheraton Danang. Your satisfaction is our greatest reward, and it means a lot to our entire team. We look forward to welcoming you back soon for another exceptional experience by the beach. Warm regards, Four Points by Sheraton Danang

    Dear San, Thank you very much for your kind review! We are truly delighted to know that you had a wonderful stay at Four Points by Sheraton Danang. Your satisfaction is our greatest reward, and it means a lot to our entire team. We look for… Show more

    Four Points by Sheraton Danang
    14 July 2025
  • Linda

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review

    Great customer service. Amazing facilities. The scent was beautiful. Staff go out if there way to make your stay special.

    Nothing every thing was amazing

    Property response:

    Dear Linda, Thank you very much for your wonderful feedback. We are delighted to know that you had such an enjoyable stay and appreciated the spacious and clean rooms, comfortable beds, and our hotel facilities. It is especially heartwarming to hear your kind words about our associates and their dedication to providing exceptional service. Your mention of the beautiful scent and the effort our team puts into creating a memorable experience truly means a lot to us. We are grateful for your support and look forward to welcoming you back again soon for another amazing stay. Warm regards, Four Points by Sheraton Danang

    Dear Linda, Thank you very much for your wonderful feedback. We are delighted to know that you had such an enjoyable stay and appreciated the spacious and clean rooms, comfortable beds, and our hotel facilities. It is especially heartwarmin… Show more

    Four Points by Sheraton Danang
    11 July 2025
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  • Grace

    Reviewed: 9 July 2025 · Stayed in July 2025

    Verified review

    We decided to treat ourselves and stay here after a bit of a bad experience with another hotel in Danang. We loved our stay, the room was spotless and the view incredible. What really made our stay special was the staff who made sure to surprise my boyfriend on his birthday with a little treat in our room, we thought this was so thoughtful. They really go the extra mile here. Lovely stay, would recommend!

    Pool, Sauna and steam room could have been slightly bigger.

    Property response:

    Dear Grace, Thank you very much for choosing to stay with us and for sharing such a heartwarming review. We are truly delighted to know that you enjoyed the stunning beach views, the cleanliness of the room, and especially the thoughtful gesture from our team in celebrating your boyfriend’s birthday. It brings us great joy to learn that we could help turn your stay in Danang into a memorable experience. Your kind words about our caring team mean a great deal to us, and we will be sure to share your feedback with everyone involved. At Four Points by Sheraton Danang, we always strive to go the extra mile to create meaningful moments for our guests. We also appreciate your constructive feedback regarding the facilities. Please rest assured that your comments have been noted and will be taken into consideration for future improvements where possible. It was a pleasure having you with us, and we truly hope to welcome you back again soon for another special stay. Warm regards, Four Points by Sheraton Danang

    Dear Grace, Thank you very much for choosing to stay with us and for sharing such a heartwarming review. We are truly delighted to know that you enjoyed the stunning beach views, the cleanliness of the room, and especially the thoughtful ge… Show more

    Four Points by Sheraton Danang
    10 July 2025
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