Reviews of Golden Lotus Grand Da Nang - Panoramic Rooftop Bar & Daily Afternoon Tea 4 stars
86 Le Quang Dao, Da Nang, Vietnam
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe location of the hotel was perfect and the pool was amazing for an afternoon dip
Room was not ready at check in - we had to wait around until after 3pm for our room
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewGreat location. Friendly staff.
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewAll the staff here are amazing—super nice, helpful, and friendly.
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewThe staff were very friendly The hotel was in a great location
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewExcellent friendly staff
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe pool and bar area was nice and so was the reception area
We had afternoon tea on the first day and were given raw chicken! We didn’t notice until we had eaten half of it a subsequently had to throw it up in the toilet to not risk food poisoning! The staff asked us if we wanted to go straight to the hospital, obviously they don’t seem to be clued up on how food poisoning works (it’s not an immediate thing)… The second thing is that we stayed for 2 nights and there was blood on the bed sheets for one of the beds on both nights. It doesn’t seem like the cleaners care at all as we left the sheets facing up to show the blood stain but they neglected to change them and instead put them straight back on the bed. We didn’t complain to reception about this as we assumed this would be cleaned in this star of hotel and we didn’t noticed on the second night until midnight when we got back to the room. After all of this, the staff were not forthcoming with apologies or any sort of compensation etc for either thing. I don’t need compensation but this ruined our stay completely. This is not worthy of the star rating and improvements must be made! I will not stay here again and wouldn’t recommend it.
Dear Mr/ Ms Adam, gb Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We would like to clarify that the afternoon tea served is the same for all our guests, and even our management team regularly enjoys it without any issues. We take food safety extremely seriously and always follow strict hygiene and preparation protocols. However, we understand your concern and regret any discomfort you experienced. Regarding the housekeeping issue, we sincerely apologize. What you described does not reflect the standards we uphold, and we are addressing this matter with our housekeeping team to ensure it does not happen again. We are also sorry to hear that you felt our team was not responsive enough to your concerns. Guest satisfaction is very important to us, and we will use your feedback to improve our training and communication. Thank you again for your review. While we regret that your stay was not a positive one, we appreciate your comments and will take them into serious consideration to improve our services. Kind regards, Golden Lotus Grand
Dear Mr/ Ms Adam, gb Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We would like to clarify that the afternoon tea served is the same for all our gue… Show more
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewStaff were friendly , polite and very helpful
Dear Mr/ Ms Jacqueline, gb Thank you for your wonderful feedback! We're so glad to hear that our staff made a positive impression with their friendliness and helpfulness. Providing warm and attentive service is something we truly care about. We hope to have the pleasure of welcoming you again soon! Sincerely Golden Lotus Grand
Dear Mr/ Ms Jacqueline, gb Thank you for your wonderful feedback! We're so glad to hear that our staff made a positive impression with their friendliness and helpfulness. Providing warm and attentive service is something we truly ca… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWe liked everything: The location is perfect The family room was clean The kids enjoyed the pool The food was delicious
Dear Mr/ Ms Alexander, il Thank you so much for your lovely review! We're thrilled to hear that you enjoyed everything, from our convenient location and clean family room to the pool and delicious food. It’s especially great to know the kids had a fun time! We truly appreciate your kind words and look forward to welcoming your family back again. Warm regards, Golden Lotus Grand Hotel Danang
Dear Mr/ Ms Alexander, il Thank you so much for your lovely review! We're thrilled to hear that you enjoyed everything, from our convenient location and clean family room to the pool and delicious food. It’s especially great to know… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewHighly recommended!
Dear Mr/ Ms Monica, ro We would like to thank you for your excellent review on the hotel. We are looking forward to welcoming you again soon. Best regards, Golden Lotus Grand.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewDear Mr/ Ms boris, ae Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Golden Lotus Grand Hotel. Grand regards, Golden Lotus Grand
Dear Mr/ Ms boris, ae Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Golden Lotus Gra… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewGreat rooms, good pool and location
Dear Mr/ Ms Alma, au We would like to thank you for your excellent review on the hotel. We are looking forward to welcoming you again soon. Best regards, Golden Lotus Grand.
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewFantastic breakfast and great location
Dear Mr/ Ms Jana, sk We would like to thank you for your excellent review on the hotel. We are looking forward to welcoming you again soon. Best regards, Golden Lotus Grand
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location, good size room. Breakfast buffet catered for all tastes. Friendly staff.
Upon checkout we were charged for water in the room as we had placed an opened water bottle in the fridge which we had purchased outside of the hotel. Beware of putting your own drinks in the fridge. Housekeeping take pictures and they will charge you. Left feeling a little annoyed after a lovely stay. Couldn’t get a sunbed at the pool and tried at different times of day across our stay. There are only approx 7 beds. So don’t expect to have a relax at the pool unless you want a table and chairs.
Dear Mr/ Ms Tess, gb Thank you very much for your kind words about our location, room size, breakfast buffet, and our team. We’re truly glad to know that these aspects of your stay met your expectations. We’re sorry to hear about the inconvenience caused regarding the minibar charge. Please allow us to clarify that, to ensure transparency and proper handling, our housekeeping team records any changes in the minibar. We understand that this may have caused some confusion, especially when placing personal items inside, and we’ll work on communicating this policy more clearly moving forward. We also regret that you were unable to enjoy a sunbed by the pool during your stay. Due to limited space, the number of loungers is currently small, but we are reviewing ways to improve this experience for our guests. Your feedback is incredibly valuable to us, and while we're happy you had a lovely stay overall, we hope to welcome you again and provide you with an even better experience next time. Warm regards, Golden Lotus Grand Hotel Danang
Dear Mr/ Ms Tess, gb Thank you very much for your kind words about our location, room size, breakfast buffet, and our team. We’re truly glad to know that these aspects of your stay met your expectations. We’re sorry to hear about the in… Show more
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewGreat location & amazing staff
Dear Mr/ Ms 佳葳, tw Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Golden Lotus Grand Hotel. Grand regards, Golden Lotus Grand
Dear Mr/ Ms 佳葳, tw Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Golden Lotus Grand … Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewEverything was amazing!
Dear Mr/ Ms MYUNGJUN, kr We would like to thank you for your excellent review on the hotel. We are looking forward to welcoming you again soon. Best regards, Golden Lotus Grand.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewFriendly staff Good breakfast selection 10 mins walk from beach Clean and spacious rooms
Pool area can get crowded and was smaller than expected
Dear Mr/ Ms Fang Ning, gb Thank you for taking the time to share your experience with us! We're glad to hear you enjoyed our friendly staff, breakfast selection, and clean, spacious rooms. It's also great that you appreciated our location, just a short walk from the beach. We appreciate your feedback regarding the pool area. We're sorry to hear it didn’t fully meet your expectations and will take your comments into consideration as we continue to improve our guest experience. We hope to welcome you back again in the future! Warm regards, Golden Lotus Grand Hotel Danang
Dear Mr/ Ms Fang Ning, gb Thank you for taking the time to share your experience with us! We're glad to hear you enjoyed our friendly staff, breakfast selection, and clean, spacious rooms. It's also great that you appreciated ou… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewRooms were very modern and comfortable. Great in house services
Dear Mr/ Ms Archita, in Thank you for your kind feedback! We’re so pleased to hear that you enjoyed our modern, comfortable rooms and appreciated the in-house services. Your satisfaction is our top priority, and it's always rewarding to know we met your expectations. We look forward to welcoming you back for another great stay! Best Regards, Golden Lotus Grand
Dear Mr/ Ms Archita, in Thank you for your kind feedback! We’re so pleased to hear that you enjoyed our modern, comfortable rooms and appreciated the in-house services. Your satisfaction is our top priority, and it's always rewardin… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe staff were tremendous; nothing was too much trouble in fulfilling my requests. The rooms were clean and well equipped with all the basic essentials .
The breakfast was very basic and did not have a large variety. Mainly catering for Asian clientele. The staff were excellent always happy to help with any queries.
Dear Mr/ Ms Bob, au Thank you so much for taking the time to share your feedback! We’re delighted to hear that you found our staff helpful and attentive, and that you were pleased with the cleanliness and amenities of the room. Your kind words truly mean a lot to our team. We also appreciate your comments regarding the breakfast selection. Your feedback is valuable, and we will certainly take it into consideration as we work to improve and better cater to the diverse preferences of all our guests. We hope to have the pleasure of welcoming you back in the near future! Sincerely Golden Lotus Grand
Dear Mr/ Ms Bob, au Thank you so much for taking the time to share your feedback! We’re delighted to hear that you found our staff helpful and attentive, and that you were pleased with the cleanliness and amenities of the room. Your kin… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewClean , friendly staff, nice location
Dear Mr/ Ms Moosawi, au Thank you so much for your lovely review! It really our honor to have you here and its always pleasure to receive such a top score Hopefully, we will have a chance to welcome you back to our hotel in near future. Grand regards, Golden Lotus Grand
Dear Mr/ Ms Moosawi, au Thank you so much for your lovely review! It really our honor to have you here and its always pleasure to receive such a top score Hopefully, we will have a chance to welcome you back to our hotel in near future.… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewGreat service and friendly staff!
Dear Mr/ Ms Jagmohan, in We would like to thank you for your excellent review on the hotel. We are looking forward to welcoming you again soon. Best regards, Golden Lotus Grand.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery spacious room
They could have given rooms a bit earlier
Dear Mr/ Ms JIMIT KIRIT, ae Thank you for your feedback and for highlighting the spaciousness of our rooms, we’re glad you enjoyed that aspect of your stay. We also appreciate your comment regarding the check-in time. While we do our best to accommodate early arrivals whenever possible, we understand how a bit of flexibility can make a difference. Your feedback has been noted and will help us improve our guest experience further. We hope to have the pleasure of welcoming you back to Golden Lotus Grand Hotel in the future! Warm regards, Golden Lotus Grand Hotel Team
Dear Mr/ Ms JIMIT KIRIT, ae Thank you for your feedback and for highlighting the spaciousness of our rooms, we’re glad you enjoyed that aspect of your stay. We also appreciate your comment regarding the check-in time. While we do our be… Show more