Reviews of Golden Sail Hotel & Spa 4 stars

- Location was the only good thing but there is much better ones for cheaper around. Do not go here. - Staff were okay

- Construction starts at 6am and goes til 8pm! Could not even sleep well cause my walls were vibrating. No one tells you and they don’t even have a sign at front desk apologising for inconvenience - I ran out of toilet paper, receptionist did not know where any was then when they did find it by waking up the manager, they gave me one roll. Don’t know why they’re being so cheap when I have paid for a room - The shower floods the whole bathroom and has mold all over (drainage is shocking) - tv is completely in vietnamese and staff do not know how to change it - there is no bed side table which is so inconvenient

The property is in an idea location, everything is walkable from here and the hotel itself is lovely. We had the cheapest room and yet it was so spacious - the bathroom was also big and had a powerful shower! The staff were so friendly and welcoming, they took the time to talk to us and hear about our trip and our plans. Would recommend this to anyone looking for somewhere to stay in the centre of Hanoi!

Nothing.

Great staff, Mr Jack and team were very welcoming and helped arrange activities (Halong Bay and Ninh Binh) at much better rates. Location was very central, around the corner from beer street

My room was very narrow and long however this seems to be the traditional building style in Hanpi so I cannot fault the hotel. Breakfast was very basic

Great

Stayed came straight back here after already having stayed once, can recommend 👍.

Good service, friendly staff 10/10.

Nice and good service thank you Golden sail hotel

The staff is very good person

Really good hotel, ive stayed in some more expensive hotels that weren't as nice as this. All staff treated me very well..Great location for restaurants and bars . Very clean. Loved the bathroom. This hotel had a family feel. Great airport car service. I will stay here again if I come to Hanoi

Owner was extremely helpful, stayed up to let us in after our late 3am arrival, gave us a free upgrade and helped us book a cheap airport taxi. Lovely room!

Aircon was a little inconsistent so was hot overnight but otherwise a beautiful room.

Hotel is situated at very prime location of old quarter. Everything from Don xuang market, hoan kiem lake, night market is just a walking distance away.

Hotel staff and manager were very generous and they helped us plan our trip and also arranged airport pick and drop facility at lower price than grab.

Location

Some rooms don't even have a window, something common tho in Vietnam. Windows in some rooms that have one, are pretty small and don't open. Breakfast was poor, couldn't drink the coffee.

The location is great and everything is in walking distance. The staff at the hotel are friendly but more could’ve been done to make our stay better.

I know this isn’t the properties fault but it is right next to construction and the noise is awful. The drilling starts early and when we got in from our flight at 4pm, the drilling was continuous. When I mentioned this to staff and how I really needed to sleep, I was told there was nothing they could do and gave me ear plugs (which also didn’t cover the noise). When I asked if I could move rooms to somewhere that wasn’t connected to the wall of the place doing construction I was told no and that they had no other room, despite me being able to book on booking.com. I requested to speak to the manager and no one came to speak to me to help solve the issue. The bedcovers were dirty upon arrival. I had to go downstairs and ask for clean covers. The overall cleanliness of the hotel is sub par. Our bed touched a wall which was covered in stains which was unpleasant to wake up facing. The shower and bathroom has areas of black mould. The air conditioning is so weak that we thought it was not working. At one point the temperature was 26 degrees in our room. Despite us mentioning this to staff, we were told to keep it on for longer and the room would get cold - it was on for 2 hours before we called them up.

Very good location, the room has everything you need, and the breakfast is good, with variety. Everyone at the hotel was very kind

we only had one problem because we accidentally broke a soap dish and at first they wanted to charge us an excessive price, but then we talked it over and it was resolved

Good experience and good staff

Thank staff of Golden Sail hotel. I like your service. Airport pick up, package tour is perfect. You can contact Jack Son for any services.

None

My friend and I arrived on a late flight. Unfortunately, my friend was feeling ill on the plane but the night staff, Jack Son and Jessica were extremely kind and obliging in providing us advice and with a free car to the hospital. Throughout the stay the staff were extremely friendly and the location was ideal for visiting the sites in Hanoi.

The manager was really helpful with booking trips and catering to our needs. The location was central and close to everything

Amazing. Wouldn’t definitely recommend. Rooms were lovely and spotless, beds were extremely comfortable and the pool area was perfect. All in a good location too.

Nothing.

comfy bed and good bathroom

did not expect a room with no windows at all. breakfast was covered in flies but decent variety.