Reviews of Grand Mercure Hanoi 5 stars
9 Cat Linh Quoc Tu Giam Dong Da, Dong Da, 10000 Hanoi, Vietnam
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe room was exactly as shown in the pictures—comfortable and well-kept. The staff were fantastic, especially Stephanie, who went above and beyond by recommending local dishes that turned out to be amazing. The rooftop pool and bar were highlights, with great service and a beautiful setting. The hotel is great value for money, with local eateries right next door and plenty of restaurants and coffee shops within a 5-minute walk. Overall, a wonderful stay.
Dear Mr. Raksna, Thank you very much for your thoughtful and kind review of Grand Mercure Hanoi. We are pleased to hear that your room met your expectations and that you found it comfortable and well-maintained. It is wonderful to know that Stephanie and our team made a positive impression by offering helpful recommendations that enriched your experience with local cuisine. We’re also glad you enjoyed our rooftop pool and bar, along with the beautiful setting and excellent service. We appreciate your comments regarding the great value we offer and our convenient location near local eateries, restaurants, and coffee shops. We look forward to welcoming you back for another wonderful stay in the near future. Warm regards, Le Minh Thu Guest Experience Ma
Dear Mr. Raksna, Thank you very much for your thoughtful and kind review of Grand Mercure Hanoi. We are pleased to hear that your room met your expectations and that you found it comfortable and well-maintained. It is wonderful to know t… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewStaff were outstanding.
nil
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewExcellent reception and porter service.
No dining options or attractions nearby.
Dear Mr. Peter, Thank you for your kind words regarding our reception and porter services. We are pleased to know that our team made a positive impression through their attentiveness and professionalism. We understand your concerns about the limited dining options and attractions nearby. While our location is designed to offer a peaceful and comfortable environment, we would be happy to assist you in discovering nearby experiences or arranging dining options that suit your preferences. We look forward to welcoming you again at Grand Mercure Hanoi. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi
Dear Mr. Peter, Thank you for your kind words regarding our reception and porter services. We are pleased to know that our team made a positive impression through their attentiveness and professionalism. We understand your concerns about … Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewBeautiful interior! The room was very well equipped, the rooftop pool was great and the gym also had everything you can expect to need! I even received great tips on exercises from Quality, the trainer at the gym. The reception staff goes out of their way to make your stay as comfortable as possible. The breakfast was decent, the staff even remembered what tea I liked with my breakfast! 😍 The team also helped me to make reservations at restaurants and for transport for the rest of my trip.
Dear Mr/Ms. Natacha , Thank you for your wonderful feedback about your stay at Grand Mercure Hanoi. I’m delighted to hear that you enjoyed our beautiful interiors, well-equipped rooms, rooftop pool, and gym facilities. It’s great to know that Quality, our outstanding attendance , was able to provide you with helpful exercise tips. I’m especially pleased that our reception team went out of their way to make your stay comfortable and personalized, even remembering your preferred tea at breakfast. Our team is always happy to assist with restaurant and transport reservations to ensure a seamless experience. We look forward to welcoming you back soon for another exceptional stay! Warm regards, Le Minh Thu Guest Experience Manager
Dear Mr/Ms. Natacha , Thank you for your wonderful feedback about your stay at Grand Mercure Hanoi. I’m delighted to hear that you enjoyed our beautiful interiors, well-equipped rooms, rooftop pool, and gym facilities. It’s great to know t… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewBeautiful hotel, great facilities, food was very good especially the breakfast. The concierge staff were very friendly and helpful with all our enquiries, as were the gym staff
All good
Dear Mr. John, Thank you very much for taking the time to share your wonderful feedback about your recent stay at Grand Mercure Hanoi. We are delighted to hear that you enjoyed our beautiful hotel, great facilities, and especially the breakfast. It is also very encouraging to know that our concierge and gym teams provided friendly and helpful service to assist you throughout your stay. Your kind words motivate us to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back to Grand Mercure Hanoi in the near future for another memorable stay. Warm regards, Nguyen The Quang Front Office Manager Grand Mercure Hanoi
Dear Mr. John, Thank you very much for taking the time to share your wonderful feedback about your recent stay at Grand Mercure Hanoi. We are delighted to hear that you enjoyed our beautiful hotel, great facilities, and especially the brea… Show more
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewVery elegant hotel in good location for walking. Friendly and helpful staff. Great facilities - pool, sky bar. Breakfast buffet was the best. Comfortable and clean room.
Dear Fiona, Thank you for your kind review of Grand Mercure Hanoi. We are so glad to hear that you had an enjoyable experience with us. We appreciate your compliments regarding our hotel's elegant ambiance, convenient location, friendly staff, excellent facilities, and the breakfast buffet. We hope to have the pleasure of welcoming you back in the future and provide you with another memorable stay . Sincerely, Nguyen The Quang Front Office Manager Grand Mercure Hanoi
Dear Fiona, Thank you for your kind review of Grand Mercure Hanoi. We are so glad to hear that you had an enjoyable experience with us. We appreciate your compliments regarding our hotel's elegant ambiance, convenient location, friend… Show more
Reviewed: 26 May 2025 · Stayed in April 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewThe staff were fantastic. Really friendly and helpful at all times. My wife has a food allergy and each day the breakfast supervisor took time to ensure she got food that would not result in her being sick. Really impressive service.
Not much space next to the pool and only could do with some local beer on tap.
Dear Joseph, Thank you very much for taking the time to share your wonderful feedback about your recent stay at Grand Mercure Hanoi. I am delighted to hear that our team, especially the breakfast supervisor, provided attentive and caring service to accommodate your wife’s food allergy. Ensuring our guests’ comfort and safety is our top priority, and it’s rewarding to know that our efforts made a positive impression on you. We also appreciate your constructive comments regarding the pool area and beverage options. Your suggestion about increasing space by the pool and offering local beer on tap is very valuable to us, and I will certainly share this with our management team for future improvements. We look forward to welcoming you and your wife back to Grand Mercure Hanoi soon for another memorable stay. Warm regards, Quang Nguyễn Front Office Manager Grand Mercure Hanoi
Dear Joseph, Thank you very much for taking the time to share your wonderful feedback about your recent stay at Grand Mercure Hanoi. I am delighted to hear that our team, especially the breakfast supervisor, provided attentive and caring s… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewGreat staff, quiet rooms !
Is about 20 mins from old town. No good shopping/eating within walking distance.
Dear Rasmus Scheel, Thank you very much for taking the time to share your feedback following your stay at Grand Mercure Hanoi. We are delighted to hear that you appreciated our great staff and the quiet comfort of our rooms. We also appreciate your comments regarding the location. While our hotel offers a peaceful retreat about 20 minutes from the vibrant Old Town, we understand that the immediate vicinity may have limited shopping and dining options within walking distance. For your convenience, our team is always happy to recommend and arrange transportation to some of the best local markets, restaurants, and attractions to enhance your experience in Hanoi. We hope to welcome you back soon and provide an even more enjoyable stay. Warm regards, Quang Nguyễn Front Office Manager Grand Mercure Hanoi
Dear Rasmus Scheel, Thank you very much for taking the time to share your feedback following your stay at Grand Mercure Hanoi. We are delighted to hear that you appreciated our great staff and the quiet comfort of our rooms. We also appre… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewBeautiful building. Friendly and helpful staff. And wide selection of delicious food at breakfast Buffett. Cannot fault this hotel
Our stay was too short
Dear Elisha, Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon. Sincerely, Hannah Phan Guest Experience Manager
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThe staff were excellent. They really helped me out including late a night when I had a previous issue with a booking elsewhere. they were very welcoming.
Dear Christine, Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon. Sincerely, Hannah Phan Guest Experience Manager
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewThe hotel is amazing specially compared to other hotels in city.
Dear Mohamed, Thank you so much for your kind words about our hotel. We are truly delighted to hear that you found our establishment to be exceptional, especially in comparison to other hotels in the city. Your feedback is invaluable to us, and we are grateful for the time you took to share your experience. Our team takes great pride in providing the highest level of service and ensuring that every guest has a memorable stay. We are thrilled that you enjoyed your time with us and look forward to welcoming you back soon. Thank you again for choosing our hotel, and we hope to exceed your expectations on your next visit. Warm regards, Nguyen The Quang Front Office Manager
Dear Mohamed, Thank you so much for your kind words about our hotel. We are truly delighted to hear that you found our establishment to be exceptional, especially in comparison to other hotels in the city. Your feedback is invaluable to us… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewThe Grand Mercure is, in my opinion, one of the best hotels in Hanoi. My stay was really luxurious and you get that little extra comfort and professionalism that you pay for. The staff were extremely friendly and helpful. I even got an early check-in and a beautiful room on the 14th floor with a breathtaking view over Hanoi. What more could you ask for. The quality of the breakfast was also extremely good with a wide variety. If you are looking for a luxurious place to relax after a busy day in Hanoi, this is definitely the place to be.
Dear Vincent, Thank you for your wonderful feedback! We are truly delighted to hear that you had such a luxurious and comfortable stay at Grand Mercure Hanoi. It is always our goal to provide that extra level of comfort and professionalism, and we are pleased that you felt well taken care of by our friendly and helpful team. It’s great to know that you enjoyed the early check-in, your beautiful room with a breathtaking view, and the high-quality breakfast selection. Your kind words are a fantastic encouragement to our team, and we sincerely appreciate you sharing your experience. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Please do not hesitate to reach out if there is anything we can assist you with. Best regards, Hannah Phan Guest Experience Manager
Dear Vincent, Thank you for your wonderful feedback! We are truly delighted to hear that you had such a luxurious and comfortable stay at Grand Mercure Hanoi. It is always our goal to provide that extra level of comfort and professionalism… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewLocation, cleanness, new, staff are welcome, friendly, attentive..
I like to come back to Hanoi and stay in this hotel next time, like traditional furniture, solid wood, lacquer, wood floor, cleanness. comfortable bed, ... convenient location, not far from the center bu
Dear Van, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated our convenient location, cleanliness, welcoming staff, and traditional furnishings. Your kind words about our solid wood furniture, lacquer details, and comfortable beds mean a lot to us. It would be our pleasure to welcome you back on your next visit to Hanoi. Please do not hesitate to reach out if we can assist with any arrangements for your future stay. Best regards,
Dear Van, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated our convenient location, cleanliness, welcoming staff, and traditional furnishings. Your kind words about our solid wood f… Show more
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewIt’s a great hotel. Fantastic food, amazing staff. Edgar is a proper star.
No such thing.
Dear Mr. Martin, Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon. Best regards, Hannah Phan Guest Experience Manager
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewBeautiful hotel, the first impression is wow! This theme is taken though out, with well decorated and furnished rooms. Great shower and modern bathroom. Great buffet breakfast. Rooftop bar and swimming pool.
The location was not as great for shopping and restaurants as the old town.
Dear Gwendolene, Thank you very much for taking the time to share your wonderful feedback about your recent stay at Grand Mercure Hanoi. We are delighted to hear that your first impression was a “wow” and that you appreciated our thoughtfully themed design, well-furnished rooms, and modern bathroom amenities. It’s also great to know you enjoyed our buffet breakfast as well as the rooftop bar and swimming pool — we strive to create memorable experiences for all our guests. We appreciate your honest comment regarding our location. While we are a bit removed from the bustling Old Town, we hope that the peaceful surroundings and our hotel’s unique offerings provided a refreshing and enjoyable stay. For future visits, we would be happy to assist with recommendations or transportation options to explore the vibrant shopping and dining areas nearby. Thank you once again for choosing Grand Mercure Hanoi. We look forward to welcoming you back soon for another exceptional stay. Warm regards, Quang Nguyễn Front Office Manager Grand Mercure Hanoi
Dear Gwendolene, Thank you very much for taking the time to share your wonderful feedback about your recent stay at Grand Mercure Hanoi. We are delighted to hear that your first impression was a “wow” and that you appreciated our thoughtfu… Show more
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewgreat staff
Dear Charmaine, Thank you very much for your kind words about our staff at Grand Mercure Hanoi. We are delighted to hear that you found our team great and friendly, as we take pride in delivering warm and attentive service to all our guests. Your positive feedback is a great encouragement to our staff and motivates us to continue providing excellent hospitality. We look forward to welcoming you back on your next visit to Hanoi. Warm regards, Nguyen The Quang Front Office Manager Grand Mercure Hanoi
Dear Charmaine, Thank you very much for your kind words about our staff at Grand Mercure Hanoi. We are delighted to hear that you found our team great and friendly, as we take pride in delivering warm and attentive service to all our guest… Show more
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewUnique design with awesome services!
None
Dear Mr. Vanrath, Thank you for sharing your feedback! We are delighted to hear that you had a positive experience with our hotel services. At Grand Mercure Hanoi, we take great pride in providing our guests with exceptional service and a memorable stay. Your satisfaction is our top priority, and we are glad to know we met your expectations. Should you need anything further or plan another visit, please feel free to contact us. We look forward to welcoming you again in the future. Best regards, Hannah Phan Guest Experience Manager
Dear Mr. Vanrath, Thank you for sharing your feedback! We are delighted to hear that you had a positive experience with our hotel services. At Grand Mercure Hanoi, we take great pride in providing our guests with exceptional service and a … Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewClean, beautiful, great facilities , quiet Staff was very helpful with any request we had
A little far from the old quarter, so most of the time we used Grab to get there
Dear Shir, Thank you for sharing your feedback. We are delighted to hear that you found our hotel clean, beautiful, and equipped with great facilities, and that our staff were able to assist you with any requests. It is wonderful to know that you had a comfortable and enjoyable stay. We appreciate your comments regarding the location. While we are slightly farther from the Old Quarter, we are glad to hear that using Grab made your trips convenient. We will certainly continue to strive to offer our guests the best possible experience. We hope to welcome you back in the future for another enjoyable stay. Warm regards, Hannah Phan Guest Experience Manager
Dear Shir, Thank you for sharing your feedback. We are delighted to hear that you found our hotel clean, beautiful, and equipped with great facilities, and that our staff were able to assist you with any requests. It is wonderful to know t… Show more