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  5. Reviews of H Best Hostel Cafe SaiGon

Reviews of H Best Hostel Cafe SaiGon

265/39 Pham Ngu Lao, Phuong Pham Ngu Lao, Quan 1 , District 1, Ho Chi Minh City, Vietnam

#878 of 1,223 hotels in Ho Chi Minh City

Guests' Choice

Review score

Based on 152 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.3

  • Location

    7.9

  • Facilities

    6.0

  • Staff

    7.6

  • Value for money

    6.6

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 5 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The room is good, spacious is ok, the staff good as well. The problem is about the matress not comfortable and if you come with many bags, careful, there are many stairs

    Stayed in April 2025

  • Reviewed: 26 March 2025

    5.0
    Mixed Experience – Could Be Improved
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I stayed at this hotel for three nights. The location is convenient for those who want to be near the nightlife, but it is in a small alleyway that can be difficult to find. The staff were polite and professional, and the owner was very helpful at first. When I tried to extend my stay, I was told my room was booked for one night, so I agreed to return the next day for four more nights. However, when I came back, my original room had been given to another guest, and I was moved to a different building. This new room had some maintenance issues, including a weak mattress, blocked AC filters, peeling wallpaper, and noticeable mold, which made it uncomfortable to stay in. The surrounding area is quite lively at night, but some may find it a bit overwhelming. While the owner was very friendly in the beginning, she suddenly became distant and unresponsive for reasons unknown, which made the experience disappointing. Overall, the hotel has potential, but organization, maintenance, and communication could be improved. The staff working there are great, but I would recommend looking at other options for a more reliable stay.

    Stayed in March 2025

  • Reviewed: 31 January 2025

    5.0
    Okay location but not the best :(
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I don’t like to write bad things as it could have just been a funny day but there was confusion around the bill I had booked via booking.com but then there where they said additional service fees had to be paid when arrived. However the service wasn’t great so I felt after I shouldn’t have paid the service fee. No toilet roll was given in room. I had to go up and down twice for WiFi as no guidence on how to accesss or passwords. No water not even mini bottles provided…. Even though a service fee was paid…. It would be nice to have the option to pay additional service as I will always pay gladly if good service and care is provided…

    Great location it is so close to bui walking street but not nosy as rooms are tucked away. Very authentic feel as it’s down some of the small winding alleys in between the big buildings

    Stayed in January 2025

  • Reviewed: 14 January 2025

    5.0
    Great staff but a little but unconfortable.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The matress is super hard, it’s made ou of some sort of plastic and it’s super uncorfotable. The water pressure was not amazing, which is fine, but the hot water wasn’t always working.

    All the staff were very nice to us, they even waited until 3 am for our check-in. They also served us breakfast later than usual on the following day so we don’t wake up too early.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    6.0
    The owner is incredibly helpful and friendly, Dorm - cramped.
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night

    The dorm was small, cramped, and had an unpleasant odor when I first arrived, possibly due to wet clothes drying. There are no plug points at the bed, so an extension cable is needed. The attached toilet within the dorm lacks privacy and can be noisy when others use it, plus it’s quite small. The price on booking.com might be misleading as the initial displayed amount and the final booking confirmation amounts are different.

    The owner of the property is truly amazing—honest, helpful, and genuinely kind. She went above and beyond to assist with booking activities, and I had a great experience on the trips to the Mekong Delta and Cu Chi Tunnels, which were the most affordable options available. The laundry service was excellent as well. I wish her the best in all her future endeavors.

    Stayed in December 2024

  • Reviewed: 14 December 2024

    6.0
    Everything is very near but the comfort is very low
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was very easy to get lost in this tiny streets. It is not very comfortable to move in this little streets its kinda claustrophobic. the accomandation was not clean, the stairs were steep and dangerous. The laundry expensive.

    We liked it was near Bui Vien Walking street. We liked that the staff gave us the map and explained us everything about attracations.

    Stayed in December 2024

  • Reviewed: 20 November 2024

    7.0
    Fine accommodation
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was satisfactory, but the staircase leading to it felt a bit unsafe. The hotel is situated in an alley, blending seamlessly with the surrounding area. Despite this, I enjoyed the unique alleyway atmosphere, which added to the overall experience. It's definitely worth the money!

    The property is ideally located near major attractions, offering easy access to must-visit spots. The staff is warm and accommodating—be sure to ask Kim for top recommendations on attractions and the best places to enjoy delicious meals.

    Stayed in November 2024

  • Reviewed: 22 October 2024

    5.0
    Not worth the money you pay!
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    I had to pay double of what was shown on booking. On booking it said it's around 70.000 pee night but then you had to pay double that for 1 night for "service charge" which is ridiculous because the room was so small you couldn't even walk in there properly. The bathroom was really small and always smelled really bad. The fixture for the shower was broken so you had to hold the shower had the whole time when you were showering. The guys working there stayed in the same dorm room and were overall really noisy. Although they were really nice they snored, had alarms going of for ages early in the morning buy sleeping through them so me and other roommates had to get up and wake them up multiple times. They were in the room watching videos on their phone on full Volume or were on calls, even got up in the middle of the night to go to the toilet with the door left OPEN! (The rooms are so small wirh the bathroom inside you can hear everything) they were also talking really loudly early in the morning when they were getting up waking me up. Never had the chance to sleep longer then 7 in the morning because they just didn't care about the people staying there. There were also cokroaches in the room.

    The Location was great. It's in a small alley way so it's nice and quiet but when you walk out of the Alley it's really busy and you have everything pretty close by.

    Stayed in October 2024

  • Reviewed: 5 June 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was not comfortable... only bike enter to the way to the room we can go by tuk tuk or car no lift facility

    Stayed in June 2024

  • Reviewed: 1 June 2024

    6.0
    Good value for money, clean and friendly.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was hard to find with google maps, the bed was extremely uncomfortable but you get what you pay for. My door key didn’t work later on in the day, they called a locksmith to fix it within 2 hours.

    The property was clean, the staff were extremely friendly and helpful. The laundr service is handy and the location is great.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 7 nights

    Hostel is located in tiny street, hard to find and difficult access with big suitcase, more suitable for backpackers, no lift

    Nice staff, really helpful, clean rooms

    Stayed in April 2024

  • Reviewed: 14 April 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    They move us in another very bad room outsider the homestay for one night but the price was the same and she told us that the room was same same

    Location

    Stayed in March 2024

  • Reviewed: 12 March 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    The dorm where I stayed is VERY small. There was only one little rubbish bin in the toilet. Shower was half broken.

    Friendly staff. Cheap as hell.

    Stayed in March 2024

  • Reviewed: 28 December 2023

    5.0
    Overpriced and overrated
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Hostel is very hard to find, no sign on the street, you need to follow Google maps. Bed is not uncomfortable but its basically pillows and a duvet on a palette. Water dripping in the sink. Cleaning service almost non existing, I needed to ask for towels, toilet paper and one day, cleaning guy knock on my door at 10 pm! Can't buy water on the "reception" Stairs super narrow and steep but thankfully stuff helped with my suitcase

    It's ok for a short stay but definitely overpriced.

    Stayed in December 2023

  • Reviewed: 20 November 2023

    6.0
    Friendly and central, but otherwise difficult
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Most importantly: The bathroom unfortunately became more and more disfunctional. On our second day, water started dripping from the ceiling right over the toilet, making it quite uncomfortable to use, further, we had no more warm water in the shower. On the last day/the next morning, we did not have any water at all! Without running water, even the very affordable price of the hostel becomes too high… It is very easy to get lost in the maze of tiny alleyways on the way to the hostel. Simple room, AC works fine, but over the day the climate in the room could turn a bit weird and moist.

    Super friendly and helpful staff! Great central location, very close to Bui Vien Walking Street, Ben Thanh Market…

    Stayed in November 2023

  • Reviewed: 16 November 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was always smelling weird. I think there was a problem with the drainage system or something.

    I liked that it was relatively cheaper than most places around the area.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    6.0
    Ok stay for 1 night but I wouldn’t stay much longer.
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    My bed was rock hard, the sink didn’t have a trap on it so I had to put a wet sock over the drain to stop the sewer smell coming through. The aircon remote worked when it wanted to.

    Staff were really helpful and very accommodating. It’s also nice and close to walking street but hidden away enough so that you don’t hear the noise.

    Stayed in October 2023

  • Reviewed: 18 September 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night

    Alright for a night or two. Hard to find in an alleyway. Nothing remarkable.

    Stayed in September 2023

  • Reviewed: 15 August 2023

    5.0
    Expected more for 15 doller
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The room was only a bed. The mattress was like a Stone. The aircondtioner worked o.k. battery was empty. The Window didn't Close correctly. It was really loud music from the bui vien Street.

    The Service was good.

    Stayed in August 2023

  • Reviewed: 29 June 2023

    7.0
    Great location if you like to party
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was located on top floor with stairs that were super dangerous and we were scared to walk up and down incase we fall. Bed had some weird plastic on it which made it loud to sleep on.

    So this was a different experience. The hotel itself was located in a tiny alleyway maze so hard to find. As there was no more rooms available in that hotel we were taken to a property next door which was a gate locked by a bike lock. The room itself was spacious and clean, with a small balcony.

    Stayed in June 2023

  • Reviewed: 29 June 2023

    6.0
    Okay
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The location is right where a lot of intercity buses stop. All the local restaurants are tourist traps. Lots of children and families — great if you’re with kids.

    The room was fine. And the staff were helpful.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No 24hr reception, terrible location and the staff were very rude.

    Nice room.

    Stayed in June 2023

  • Reviewed: 10 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Too expensive for what it provided. The room had smells coming from the sewer. It was really small. Good people but if they wanna charge that price they need to provide more

    Stayed in February 2023

  • Reviewed: 5 April 2023

    5.0
    Would next time stay somewhere else
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    rooms are not sufficiently equipped, missing: soap, bins, no safe/ curtains are tiny and do not well block the sun music from the party street, so not recommended without ear plugs we had ants in the room breakfast was only ok, but below the great options you can get just on the streets the tour to the tunnels we booked over hotel was not so good due to a tour guide who was not very good

    Kim and her staff were very helpful, welcoming and friendly Kim took a lot of time to explain us what to do best and even included some secret tips. She also checked in on us to ensure we have what we need Location was perfect

    Stayed in April 2023

Showing 1 – 25

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