Reviews of HomeTown Cha Hotel 2 stars
51 Phố Lương Ngọc Quyến, Hoan Kiem, Hanoi, Vietnam
#925 of 1,018 hotels in Hanoi
Guests' ChoiceReview score
Based on 24 hotel reviews
6.9Score breakdown
-
Cleanliness
7.2
-
Comfort
7.2
-
Location
8.6
-
Facilities
7.0
-
Staff
8.1
-
Value for money
8.0
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 24
-
Reviewed: 30 April 2025
Linda
Australia128 reviews23 helpful votes6.0“Rooms are mouldy!”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The mould.
We booked a room here as we had time before our night train, so we weren't planning on staying over night, but if we did it would have sucked as there was loud music all day and I'm sure it goes all night. It's a cheap hotel near beer at so to be expected still, the worst bit was the significant mould on the ceiling. It was so bad we asked to move to another room and were told they all have mould! The guy was nice though and gave us a room in the hostel next door that had no mould. Was basic but again, loud music all day.
Stayed in April 2025
-
Reviewed: 17 March 2025
Nguyen
Australia3 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Aircond. No heater.
Location
Stayed in March 2025
-
Reviewed: 2 February 2025
Peter
United Kingdom20 reviews7.0“Ok hotel for old quarter ,”- • Leisure trip
- • People with friends
- • Standard Family Room
- • Stayed 4 nights
- • Submitted via mobile
It was a bit run down but still good value for price No lift so 68 stairs to our room No coffee or tea in room No tv but not a problem Towels were a bit thin
Location was great for old quarter nightlife Nice big bedroom. Bar attached to hotel and food was ok Staff were really helpful and pleasant
Stayed in February 2025
-
Reviewed: 23 January 2025
Emmanuel
France242 reviews10 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Noisy.
Well placed and very helpful and friendly staff.
Stayed in January 2025
-
Reviewed: 29 December 2024
Luiz
Spain13 reviews8.0“Big room at a good price less than a minute from beer street”- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 5 nights
noise from the other rooms, hole in bedsheet.
location, cleanness, big room, big bed
Stayed in December 2024
-
Reviewed: 1 June 2025
Mylen
Philippines8 reviews9.0Superb- • Leisure trip
- • People with friends
- • 8-Bed Mixed Dormitory Room
- • Stayed 1 night
- • Submitted via mobile
Just no elevator, need to climb the ladder. But it is okay, we managed it
This hotel is good for those who are looking for a budget friendly hotel. Very very close to restaurants, bars and night market. We enjoyed a lot our stay at the hotel.
Stayed in May 2025
-
Reviewed: 13 May 2025
Ian
United Kingdom11 reviews1 helpful vote9.0“great location”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom very tired with broken door, broken toilet seat and very tarnished taps, but in fairness it was very cheap and only for one night
great location right in the heart of things. We arrived later than planned but this was no problem. Lovely furnishings and pleasant staff. Clean sheets and great aircon.
Stayed in May 2025
-
Reviewed: 16 March 2025
Marlon
United Kingdom1 review4.0“You get what you pay for.”- • Leisure trip
- • People with friends
- • Superior Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Bathrooms weren’t clean, water always leaking out the shower head and the bottom of the sink, left my bag in the reception because we came early and a mouse/rat ate through my bag. The reception said they could wash my clothes for free in compensation. Beds aren’t very comfortable. Asked for two singles (as this is an option on their booking.com site) but got a double.
Location was very central and it was cheap.
Stayed in March 2025
-
Reviewed: 25 February 2025
Daniel
Brazil85 reviews23 helpful votes3.0Poor- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
JUST LOUD. And not the street, but the Hostel workers, knowing there was someone on the first floor, just talking loudly until 2am and back on 4 am. I'm not considering the pool, which comes with the territory and from a adjacent Business.
Location and room
Stayed in February 2025
-
Reviewed: 10 February 2025
Nadvydov
France31 reviews2 helpful votes4.0Disappointing- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
the room stank of cigarette smoke, the bathroom leaves much to be desired, but the worst thing is the loud music from the bar downstairs until 1am, it is impossible to sleep. the hotel is for those who do not sleep until late and love to party
convenient location, in the historical center of the city, reasonable price
Stayed in February 2025
-
Reviewed: 16 January 2025
Christine
Ireland46 reviews11 helpful votes5.0“Cheap, close to bars and clubs. Bring earplugs.”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
The location of this hostel is adjacent to Beer Street and its very noisy until roughly 5am. So we struggled with sleep. Also if mobility is an issue for you, don’t stay, as there is no lift. We were on the top floor and climbed multiple stairs.
If you want to party and are okay with not sleeping much, then stay here. The staff were very helpful as they helped us arrange our trip to do the Ha Giang Loop. They also collected us from the airport for free as we booked a trip with them. The hostel is affordable and is why we stayed here. The place was clean but a lot of worn out items.
Stayed in January 2025
-
Reviewed: 26 December 2024
Serhii
Ukraine27 reviews4 helpful votes3.0Poor- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Sound insulation. The hotel is located on a bar, with loud music playing all night. There is no soundproofing in the room at all. It is impossible to sleep. Also a very firm mattress. the room is very dirty and without a window. The bathroom is like something from a horror movie
The hotel is located in the downtown
Stayed in December 2024
-
Reviewed: 10 December 2024
Mahmood
Malaysia7 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 13 nights
- • Submitted via mobile
One of the stuff is amazing and kind person, The location is the best. Cleaning room daily available
Stayed in December 2024
-
Reviewed: 30 November 2024
Barilar
Croatia2 reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Best room ever !
Cue Hub hotel was an extremely pleasant stay. The location is perfect, right in the Old Quarter of Hanoi , daily activities I covered by foot. The place is very safe , reception is working 24/7 so I did not have any concerns. Special thanks to the night receptionist Thu , he helped me with my late departure due to flight change. Couple of lovely coffe&food places are right in the street ! Thanks again, will be back one day !
Stayed in November 2024
-
Reviewed: 2 June 2025
O'donnell
Switzerland28 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2025
-
Reviewed: 6 April 2025
Chadwick
United Kingdom4 reviews7.0Good- • Leisure trip
- • People with friends
- • 6-Bed Mixed Dormitory Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2025
-
Reviewed: 6 March 2025
Joe
United Kingdom3 reviews7.0Good- • Leisure trip
- • Group
- • 6-Bed Mixed Dormitory Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2025
-
Reviewed: 5 January 2025
John
Philippines4 reviews1 helpful vote8.0Very good- • Leisure trip
- • Group
- • 8-Bed Mixed Dormitory Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2024
-
Reviewed: 22 May 2025
Ehsanur
United States8 reviews1 helpful vote4.0Disappointing- • Business trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 2 nights
There are no comments available for this review
Stayed in April 2025
-
Reviewed: 2 March 2025
John
United States6 reviews10“Great for the price, awesome location . I'd stay there again.”- • Leisure trip
- • Group
- • 8-Bed Mixed Dormitory Room
- • Stayed 1 night
There are no comments available for this review
Stayed in February 2025
-
Reviewed: 23 January 2025
Charlene
United Kingdom16 reviews4.0Disappointing- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2025
-
Reviewed: 13 January 2025
Naomi
United Kingdom11 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Family Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2024
-
Reviewed: 3 January 2025
Khin
Myanmar2 reviews10Exceptional- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2025
Showing 1 – 24
