Nothing

Lovely small hotel, in the shopping streets, with Water Puppet Theatre and Ho Hoan Kiem lake close by. Staff are very friendly, especially the lovely Ann and Roger on reception who were very helpful and accommodating, especially with our early arrival and late departure. Nice breakfast with hot and cold options. Roof top bar with views of the lake. Hotel organised our airport transfers and transport to Ha Long Bay for a reasonable price and always on time. Would definitely stay here again.

Stayed in August 2025

Not major problems, but for awareness, some of the rooms have windows that only look inwards and the bathroom shower door sometimes refuses to stay fully closed

Lovely small hotel, in the shopping streets, with Water Puppet Theatre and Ho Hoan Kiem lake close by. Staff are very friendly, especially the lovely Ann and Roger on reception who were very helpful and accommodating, especially with our early arrival and late departure. Nice breakfast with hot and cold options. Roof top bar with views of the lake. Hotel organised our airport transfers and transport to Ha Long Bay for a reasonable price and always on time. Would definitely stay here again.

Stayed in August 2025

nothing

They have very good location, good breakfast, and staffs are so friendly.

Stayed in August 2025

More attention to the hygiene aspect would place this hotel among the top ones in Hanoi!

Comfy beds, central location and amazing staff, especially Roger, one of the best and most caring hotel staff members I've ever met in all of my travels across Asia!

Stayed in August 2025

Not easy to find on the street. No obvious signage, we walked past it twice.

Location, very friendly and helpful staff on the check in desk and in the breakfast room. Even dealt with a rogue insect in my daughter's room. Cannot recommend this hotel enough.

Stayed in August 2025

If I were to note one minor drawback, it would be that the rooms themselves are quite old and average in design, and due to the narrow structure of the building, our window looked out into an internal corridor rather than the street.

One of the hotel’s greatest strengths is its excellent location – just steps away from the famous Hoàn Kiếm Lake, close to many major attractions, vibrant streets, and popular shopping areas. The breakfast service was also a highlight. In addition to a well-stocked buffet, guests can order freshly prepared dishes from an à la carte menu, which adds a nice touch of quality and variety. A special mention must go to Anthony at the reception, who was exceptionally helpful, kind, and professional, assisting me with various issues during my stay. His willingness to go the extra mile truly stood out. In fact, the entire staff demonstrated the same remarkable helpfulness, dedication, and genuine kindness, which made our stay even more enjoyable.

Stayed in August 2025

The location is good within walking distance to most attractions. All the staff are wonderful and cannot do enough to help and make your stay comfortable

Stayed in August 2025

Nothing

Great location, excellent staff! Especially Roger, so friendly, helpful and attentive. So ask was too big. We needed some extra towels and they were dropped up instantly (at midnight!)

Stayed in August 2025

Staff made sure we had packed breakfast even though we left before the scheduled breakfast in the morning and our orders were exactly right. Plenty of water

Stayed in August 2025

My stay at Bella Premier Hotel was absolutely wonderful! The hotel is very clean, and the rooms are comfortable and neatly arranged. Considering its price, the service is excellent and the location is extremely convenient — truly outstanding! All the staff are friendly and very helpful, and they deserve all the appreciation. Special thanks to Mr. Roger at the reception for his great professionalism and constant smile, which made my stay even more comfortable and enjoyable. A truly memorable experience, and I look forward to coming back again.

Stayed in August 2025

Fantastic location in the Old quarter. Staff were very helpful in guiding us for restaurants, taxis, laundry etc.

Stayed in July 2025

I had a truly fantastic stay at this hotel in Hanoi. From the moment I arrived, everything was smooth, welcoming, and well-organized. The hotel itself is clean, comfortable, and ideally located, making it a perfect base for exploring the city. What made the experience truly stand out, however, was the outstanding service at the reception. A special thanks to Anthony and Roger, who went above and beyond to make my stay seamless and enjoyable. They were not only professional and efficient, but also genuinely kind, attentive, and always ready to help with a smile. Whether it was arranging transportation, providing great local tips, or simply greeting guests with warmth, they set the tone for a five-star experience. Thanks again to the entire team—and especially Anthony and Roger—for making my time in Hanoi so memorable. I will definitely be back!

Stayed in July 2025

Poor

Stayed in July 2025

Cleanliness/presentation was the best that can be achieved in an older hotel with older grout & sealant in the shower.

Everything was as advertised. Breakfast was the best we'd had during 12 days in Vietnam, except for a USD 150/night hotel in Saigon. We had an internal room (no view) but it was off-street and therefore quiet. Aircon & bathroom ventilation was great for drying clothes. Concierge & staff were attentive and spent time to explain the hotel & neighborhood.

Stayed in July 2025

Clean comfortable and the staff excellent. I would stay here again.

Stayed in July 2025

Everything good

Stayed in July 2025

Nice hotel in the heart of Hanoi. Very close and in walk distance to all we wanted to explore in Hanoi during our 3 days. All staff members very friendly and a very pleasant atmosphere. Breakfast is very delicious and service good. Highly recommend the hotel and we will for sure come back next time in Hanoi

Stayed in July 2025

Location was excellent Anthony, Ann and the staff are amazing and can't do enough for you

Stayed in July 2025

It is very central in the hustle and bustle of bar street if you’re looking for that it’s perfect, if you want somewhere a bit quieter there are more luxurious options alright lit outside the centre for only a few more £’s

Nice hotel - very central to all the chaos of bar street. It was clean and a good price, incredibly helpful wonderful staff!

Stayed in July 2025

The staff especially Ann were so incredibly nice and kind. Great location. They were so kind and accommodating to our kids.

Stayed in July 2025

Great location, in the middle of the old city and close to the lake. The people of the hotel are extra nice, always willing to help and improve your experience.

Stayed in July 2025

Nothing

Friendly staffs

Stayed in July 2025

Wish the facilities stayed open a bit later, 10pm feels a bit early.

The staff was extremely helpful and polite. The facilites were clean and the view of the beach was fantastic. Breakfast spread was pleantiful.

Stayed in July 2025

Amazing staff

Stayed in July 2025