Reviews of Hanoi Ben's Apartment and Hotel 3 stars
số 08 ngõ 76 trần xuân soạn, Hai Ba Trung, Hanoi, Vietnam
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewExcellent design and there are all facilities including filter system, kitchen... Good location, easy to visit other sites
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe room is clean and big.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewBeds were comfy and room was very clean.
Entrance door to foyer was tricky for me to use. Got it in the end
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLThe location was great. The room was clean, and everything worked well — including the toilet, Wi-Fi, and air conditioning.
However, the kitchen was poorly equipped, with not enough plates, spoons, or other essentials for cooking. Also, there was no chair or table to sit and eat or work comfortably.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewClean & Comfy: good views at the balcony thanks to be in 5th floor.
It didn’t have enough cups or utensils for all the guests, and there were no tables or chairs for seated dining. Since there is no front desk, it’s important to reach out to the host ahead of time or ensure you have mobile data at check-in to get in touch. The hosts are prompt and responsive.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewVery nice staff, lovely apartment, good location in the french quarter with plenty of shops around and 20 min walk to old quarter
No natural light in the room
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe property had great air conditioning and the bathroom was nice. It was good value for money and worked well for us as an overnight stay.
The address in booking.com is different to the actual address so there was some confusion when we tried to find the property. It was also quite basic, with minimal utensils in the kitchen (no knives for example, only spoons and chopsticks) and no other amenities in the building - just the room.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewClean, large space, kept cool throughout day. Location good if you want to be out of the hectic old quarter
Communication with manager/staff was over complicated times.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewExcellent
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe location , service and room conditions
Reviewed: 11 May 2025 · Stayed in February 2025
Verified reviewWe had such a great experience during our first stay that we decided to return at the end of our trip to Hanoi. Excellent staff and great value for money!
Reviewed: 7 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewIt is a great place to stay, quiet, has everything needed. The communication with Tony was great and he was super helpful!
Nothing bad to say at all
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewIt’s cozy in a nice neighborhood, 30 minutes on foot from the old quarter. It looks like pictures on booking.
The room is small, it’s clean but we had cockroaches in the room. When we needed more toilet no one came to bring it to us.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified review