The staff are the best thing about this property. They are so welcoming and will do anything they can to help you. When returning from a trip, they would greet us by our name and ask us if we had had a good day. The hotel is in a good location in the old quarter. Breakfast offered a range of hot and cold items including 5 freshly prepared items on the table menu (the rest were buffet style). The rooms had everything we required and were comfortable.

Stayed in August 2025

The hotel is perfectly located in the old part of Hanoi. The staff is very helpful and exceptionally friendly.

Stayed in July 2025

Noise from reception on a couple of nights The staff are very keen to please but there needs to be a duty manager with reasonable English.

Warm and friendly. Staff who were very keen to help and ensure you had a good stay. Lovely room. Great breakfast and location

Stayed in July 2025

In the rooms with bath tube, if you want to take a regular shower, it's going to be messy because there is no curtain or door. We requested to change rooms to one with regular shower room and the staff was super helpful to move our luggage.

The attention we received was amazing, they really go to the next level of service. It's a 5 star hotel inmerse in the middle of the old quarter.

Stayed in July 2025

Nothing

The staff was very welcoming and helpful in everything, the hotel was very clean and close to everything

Stayed in June 2025

Great location . Great price. Great rooms. Awesome Staff. I have never been treated so well upon entering a hotel than the day I stayed at Honoi Boutique Hotel & Spa.

Stayed in June 2025

I liked it all

Location

Stayed in May 2025

We had a wonderful welcoming from the hotel staff always helpful Lucy, the Manager was always making sure that during our stay we were happy to the point she upgraded us to a larger room Lucy until the last minute kept in touch yo ensure nothing was missed we noticed that Lucy is fluent in English and French Thank you Hotel staff and thank you Lucy We will come Back Alberto Rice

Stayed in May 2025

Would have been nice to have a smart tv for Netflix

Clean , staff very helpful And great location

Stayed in May 2025

I advice to fix the shower drain, the water flows very slowly. Also in the night is very noisy but is not the hotel fault because its from night clubs in the area.

The staff were really helpful and nice. Breakfast is also good

Stayed in May 2025

Nothing, really, but ensure you specify that you want a shower. Most rooms come with a bathtub that looks cool, but I’m more of a shower girl.

The staff was terrific, and the excellent customer service made the trip worthwhile. Everything worked, and their willingness to help with stuff is incredible. The location is close to everything and everywhere.

Stayed in May 2025

Breakfast a bit too international for me but obviously needs to be for the clientele

Lovely quirky boutique hotel in an old colonial building with bags of character

Stayed in May 2025

Bed was a bit firm

Loved the location, the staff were excellent

Stayed in April 2025

Beds quite firm. Room tv quite old (no access to usb) Noise in corridors travels easily through doors.

Staff are incredible. Breakfast was varied and decent quality. Rooms were cozy; decor romantic. Cleaning staff brilliantly diligent.

Stayed in February 2025

Our stay at Hanoi Boutique Hotel & Spa was simply amazing. The people working there do everything to make our stay unforgettable. The day before my birthday (which was during our stay here) Thruang and his colleagues arranged a birthday surprise with cake and everything. This totally exceeded my expectation. Also the new bar offers great cocktails (real cocktails instead of the often fake and sweet versions in town). Also the location is perfect and we've enjoyed a massage which was also very good. Happy to come back again soon!

Stayed in March 2025

Lights in the room should be brighter. Should have 2 entry keys to the room readily available for each room.

The location of this establishment is ideally situated, allowing for easy walking access to all areas of Old Town. The front office staff and bellboys consistently provided exceptional support, surpassing my expectations in every way. Special recognition is due to the group leader, Mai (Mina), whose sincerity and willingness to assist were truly commendable. Her dedication to ensuring our needs were met was outstanding. In my 40 years of staying at various hotels, I have never encountered a team as exceptional as this one. Their commitment to customer satisfaction is truly unparalleled.

Stayed in March 2025

Nothing really.

We’ve stayed at the Boutique numerous times before. We really like the location as it’s pretty much in the middle of the Old Quarter.

Stayed in March 2025

Friendly reception, and guidance to hotel. Excellent breakfast staff and service, great coffee and food selection The room could use more detailed sweeping and extra blanket for the bed. Excellent location in the heart of Old Quarter Steps away from the weekend night market, shops and restaurants. The hotels in this area are typically older with smaller rooms. Our room was an upgraded one but spacious it was not. Overall, pleasant stay.

Stayed in February 2025

We spent our last 2 days at the hotel. All the staff were amazingly helpful, polite and professional. We got the executive suite and enjoyed a spacious accommodation. We had little Good night chocolates left on the door which was so cute. The breakfast was really good and the whole vibe was fantastic. Recommended!

Stayed in December 2024

Rooms were a bit small and some of the rooms were noisy

Great location and friendly helpful staff

Stayed in January 2025

Lovely small boutique hotel with amazing staff who were kind, helpful & always smiling!

Stayed in February 2025

The only thing to improve is the shower - more hot water and better pressure.

The staff is extremely friendly, helpful, and supportive. Woody, Chloe, Anna, Rosie, Max, Jeremy stand out!!! The room is well designed, charming, and comfortable. The breakfast is delicious with numerous options. The location is on a quiet street but very close to all the sites.

Stayed in February 2025

We stayed in a suite. Enormous room with large bathroom, salon and large bedroom. High quality furnishings, comfortable etc. The staff were extremely helpful, friendly, and accommodating - especially Chloe. Great spa on premises and delicious breakfast! Excellent location- very close to popular places but on a quiet street.

Stayed in January 2025

We loved this hotel! Bear in mind, it's in the middle of the old town of Hanoi, which is a manic, loud, chaotic and overwhelming place until you get used to it as a tourist. But it is the area for most first-time tourists in Hanoi, so this hotel's location is absolutely perfect. What we particularly enjoyed was the staff of the hotel. I don't know how and why, but the entire team (reception, restaurant etc.) was made up of young people who all spoke English very well (very rare in Vietnam) and they all seemed to have come out of the same hospitality school. The whole setup felt like it was some kind of a youth group project to run a hotel and it worked very well! All members of staff were very helpful when we asked for advice and directions and they make a serious effort to smooth your stay in Hanoi. They were very helpful in arranging transportation and other requests we had, and when there was a small misunderstanding in one of the bookings (nothing too major for us) they graciously offered to cover 50% of the cost. Overall this is a fantastic hotel for visitors to Hanoi and the team running it create a unique atmosphere that combines professionalism with a welcoming spirit. I would definitely stay there again!

Stayed in January 2025