Reviews of Hanoi Charming House 2 stars
9B Yen Thai , Hoan Kiem, Hanoi, Vietnam

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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWorest
Do not have word to explain
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery convenient, near to the city centre. We had issues with neighbours drilling holes early in the morning but we loved the stay. Lucy was very sweet!
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewGreat location
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewIt was very small old and dirty room. Ceiling and bathroom walls were broken . It is not at all what is shown in the picture and host was rude. Not even water was provided in the room.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewNear to attractions
Small but reasonable according to a friendly budget
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewGood location. Comfortable bed & great AC!!
Reviewed: 1 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewproximity to old town
none
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewA good hotel in the very center of the city with a friendly hostess.
Reviewed: 13 March 2025 · Stayed in February 2025
Verified reviewBed was very comfortable, central location and staff where friendly
A bit dirty through the entryway and stairwell, the window opened onto a brick wall
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewLucy is the best, helpful with all our needs and arranged our airport transportation. Location on a small alley in the old quarter made getting to many local eateries and attractions a short walk away.
Didn't like that we had to leave so soon.
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewHighly recommended ❤️❤️❤️ I had a one-week stay in Hanoi, and this was the place I was most satisfied with. The room rates are affordable compared to some other streets in the Old Quarter, yet the rooms are very clean, come with a private bathroom, and the price is very reasonable for such a central location. The host is incredibly friendly, cheerful, and welcoming. You can go out freely as the hotel operates 24/7, which is very convenient. The motorbike rental policy is clear and transparent!
Nothing
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewOnly the ac was OK.
The area. Filthy absolutely stinking. Wanted to throw up getting out of there. First room ac out of order. To another room no TV. Plugs to charge my phone had to hammer my charger to get in. Bathroom bin with things from the person before.I don't know how you describe place like this as excellent. I wonder. Actually most of your recommendations are out of reality. As the matter of fact I don't trust your opinion anymore. Thank you.
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in January 2025
Verified reviewThe owner and her family are very friendly and accommodating. Really great location and cheap for the area. 24-hour front desk.
The room I stayed in wasn't in the best condition.
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewLocated in the heart of Hanoi Old Quarters
Toilet tends to get clogged often
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewA lot of restaurants
Its dirty