Reviews of Hanoi Eastern Gate Hostel & Spa
22 Phố Cửa Đông, Hoan Kiem, Hanoi, Vietnam

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 June 2025 · Stayed in March 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewLocation and aircon were very good, host was really lovely!! Firm bed too.
Slightly old facilities.
Reviewed: 21 May 2025 · Stayed in April 2025
Verified reviewno!
when you lie on the bed, you can hear same time every sound of bathroom and restroom, because, there are not the door for them!
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewHot water, but that’s about it
Showers were dirty, toilets had no ventilation and aired into the room and was smelly constantly, people walk in and out of the room constantly, people who weren’t even staying at the hostel, towels not for free, bed sheets were clean but smelt like alcohol and made us itchy. The whole place was dirty and smelly and didn’t feel clean
Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewComfy beds, AX working well so it is comftable and the rooftop is a cool pleace to hang out + the breeze from the air creates great environment. Thank you I will definitely be back
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewMostly long term stayers in room, so not super social. the bathroom area is not kept that clean and was a bit sloppy. The room gets very very hot at night too. On the plus side, they have a really good stairs to get to the top bunk and the female owner was genuinely such a lovely person from the vibe I gathered, even though we only talked for a few moments
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewHad a great stay! Arrived super early but the lovely man on the desk let me check in . Comfy beds , great location, hot shower with good water pressure ! I will be back 😌
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewOK place to spend the night in a really good price.
Floor and bathrooms were dirty. Noisy from other travellers, entering the place during whole night.
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewGood location, you can do everything walking, many options around for food, shopping, tourist spots. Beds are comfortable, with curtains, good privacy.
We struggle a little bit in the check in cause the receptionist doesn't speak English, so was a little bit difficult to communicate with him. Also the showers are not good, starts hot and gets colder after 2 minutes, and the weather was freezing when we stayed there, so we needed a hot shower.
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewI stayed in a 16 bedroom dorm it was little crowded and stuffy, 2 shower rooms and 2 toilets to share, then moved to 6 bedroom dorm, it was better. bed was soft, maybe too soft for some people, rooms are cleaned regularly, friendly staff, good location, one thing I didn't see mentioned in the reviews was the big tchoutchou train that nearly misses the hotel. there were few trains going by late at night and couple more in the morning
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewGreat hostel! The lady and gentlemen that work there are friendly and accommodating. The beds are also very comfy! We would stay there again :)
N.a
Reviewed: 6 March 2025 · Stayed in February 2025
Verified reviewGood for a quick stop for two or three days. The staff very nice, they save me a bed and allow me to so the check-in at 7am, I really appreciate that!
The restaurant and common area that appear on the announcement, are from previous years. They remove all that. So, please, take the pictures 🙂.
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewFriendly owners, comfortable beds in good location near the trainspotting
Reviewed: 27 February 2025 · Stayed in January 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewSoft and cozy beds, much privacy. We could stay till evening after check out in the lobby because we had to wait for our bus to Sapa. Friendly personal as well and everything clean an modern.
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewLocation
snore from others, too noisy I can't sleep
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewNice
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewThe staff were amazing, very helpful with all I needed.