Reviews of La Nueva Boutique Hotel Hanoi & Spa 4 stars
32 Lo Su Street, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe staff is super friendly and helpful :)
Thank you so much for your kind review! We are truly grateful for your support and delighted to hear you enjoyed your stay with us. Your feedback means a lot to our team and inspires us to keep delivering great service. We hope to welcome you back again soon!
Thank you so much for your kind review! We are truly grateful for your support and delighted to hear you enjoyed your stay with us. Your feedback means a lot to our team and inspires us to keep delivering great service. We hope to welcome y… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreeted by the duty manager whose English was excellent, who provided us with an earlier check-in than requested. He also organised us a taxi to the airport later that night, exceptional attendance to us both. The location was bang in the middle of the old district with all sights within a short walking distance. Fabulous location and fabulous staff.
Nothing to dislike
Thank you so much for your kind review! We are truly grateful for your support and delighted to hear you enjoyed your stay with us. Your feedback means a lot to our team and inspires us to keep delivering great service. We hope to welcome you back again soon!
Thank you so much for your kind review! We are truly grateful for your support and delighted to hear you enjoyed your stay with us. Your feedback means a lot to our team and inspires us to keep delivering great service. We hope to welcome y… Show more
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewLocation and staff
Breakfast food selection was not great
Thank you so much for your kind review! We're truly grateful for your support and delighted to hear you enjoyed your stay with us. Your feedback means a lot to our team and inspires us to keep delivering great service. We hope to welcome you back again soon! Best Regard, Lucy Ha (Mr.) Front Office Manager
Thank you so much for your kind review! We're truly grateful for your support and delighted to hear you enjoyed your stay with us. Your feedback means a lot to our team and inspires us to keep delivering great service. We hope to welcom… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewExcellent service from Ms Jenny. Her service level are outstanding.
Thank you so much for your kind review! We're truly grateful for your support and delighted to hear you enjoyed your stay with us. Your feedback means a lot to our team and inspires us to keep delivering great service. We hope to welcome you back again soon! Best Regard, Lucy Ha (Mr.) Front Office Manager
Thank you so much for your kind review! We're truly grateful for your support and delighted to hear you enjoyed your stay with us. Your feedback means a lot to our team and inspires us to keep delivering great service. We hope to welcom… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location, amazing staff who went above and beyond for a birthday and anniversary celebration, however have stayed in Hanoi in better hotels
Expensive for what you got
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat location, team at the reception were very welcoming and always up to help.
We truly appreciate you taking the time to share your experience. It was a pleasure having you with us, and we hope to welcome you back again soon.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery good staff Jenny thank you
Dear Mr Yousuf, Our team is humble for your review for your stay with La Nueva. We can not say thank you enough for your kindness and generosity. Your nice words about us and myself really made our days and gave us more motivation to keep trying harder in this field. Please take care and we wish to welcome you back soon in the future. With best regards, Ms Jenny (Customer Service)
Dear Mr Yousuf, Our team is humble for your review for your stay with La Nueva. We can not say thank you enough for your kindness and generosity. Your nice words about us and myself really made our days and gave us more motivation to keep … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe staff worked diligently. Attention to detail was excellent. Breakfast was also nice!
Non
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe best thing about this hotel is the staff , every person we encountered was so helpful and easy to deal with , check in and check out is a breeze and they can help you with tours or any general questions you have Location is good you can walk to beer street Room was clean and comfy , TV had netflicks Breakfast was really good .
Na
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLocation
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe staff were great. Food was really good.
TV didnt work well
Dear Mr Neil, Our team is humble for your review for your stay with La Nueva. We can not say thank you enough for your kindness and generosity. It is a pity that we have not recorded any issue about the TV to make advance action for you. But thanks to your comment, our mechanic has checked and fixed it. Also, your nice words really made our days and gave us more motivation to keep trying harder in this field. Please take care and we wish to welcome you back soon in the future. With best regards, Ms Jenny (Customer Service)
Dear Mr Neil, Our team is humble for your review for your stay with La Nueva. We can not say thank you enough for your kindness and generosity. It is a pity that we have not recorded any issue about the TV to make advance action for you. B… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe rooms were cozy
Dear Ms Tereshoe, Thank you very much for your prompt action. I am humbled and grateful for this opportunity. You are such great people, and I appreciate getting the chance to learn from you daily. You are so understanding and supportive. It helps to get work accomplished and make results happen. We hope your family will have a memorable trip in Vietnam. Kind regards Ms Jenny (Customer Service)
Dear Ms Tereshoe, Thank you very much for your prompt action. I am humbled and grateful for this opportunity. You are such great people, and I appreciate getting the chance to learn from you daily. You are so understanding and supportive. … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe Hotel is perfectly located to discover vibrant Hanoi by foot. All staff members are super friendly and helpful. The rooftop bar is perfect to have break from the busy streets and enjoy an awesome view over the city.
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Dear Mr/Ms Jan, Thank you for your amazing review! We are delighted to hear that you had a comfortable stay at La Nueva. It is wonderful to know that you enjoyed our convenient location and that our lovely staff left a good impression on you. Your recommendation truly means a lot to our whole team, and we can not wait for your next trip back to Hanoi! Best regards, Ms Jenny (Customer Service)
Dear Mr/Ms Jan, Thank you for your amazing review! We are delighted to hear that you had a comfortable stay at La Nueva. It is wonderful to know that you enjoyed our convenient location and that our lovely staff left a good impressi… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGreat location, very nice staff, super comfortable beds, great breakfast too!
Dear Mr Sogol, We can not say thank you enough for taking the time to review us. Your wonderful rating is truly rewarding for us! It was so lovely to have you here in La Nueva, and we hope the rest of your Vietnam vacation will be full of unforgettable memories. On behalf of all staff, Ms Jenny (Customer Service)
Dear Mr Sogol, We can not say thank you enough for taking the time to review us. Your wonderful rating is truly rewarding for us! It was so lovely to have you here in La Nueva, and we hope the rest of your Vietnam vacation will be full of … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGreat hotel in excellent location, staff were excellent and couldn't be more helpful.
Nothing, was all good.
Dear Mr Stephen, Thank you so much for reviewing La Nueva hotel with an exceptional score! We are thrilled to hear that you liked our location & staff service — by that we exceeded your expectations. We appreciate your thoughtful feedback and will keep trying harder for our future guests. It was truly a pleasure to host/have you with us and look forward to welcoming you back soon! We hope your roads will cross ours once soon! Warm regards Ms Jenny (Customer Service)
Dear Mr Stephen, Thank you so much for reviewing La Nueva hotel with an exceptional score! We are thrilled to hear that you liked our location & staff service — by that we exceeded your expectations. We appreciate your thoughtful feed… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat price and great location. The staff were incredible. The food was also very good!
One lift was a bit slow.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location as you can walk around Old Quarters easily. There are many cafes and spa along the hotel. There’s a 7-11 store along the hotel stretch too. As for halal options around the area, there’s isnt much but you can walk to popular ones which take about 15-20mins or grab a taxi which is around 10mins. The quad room is spacious and can fit 4 people. The toilet is big enough and there’s a bidet too. The shower pressure can be improved, but still usable. The breakfast selection is a mix of western and asian food. The service staff were attentive and friendly during our stay. They helped us to book 7- seater private airport transfer from hotel at an affordable rate (similar to Ride hailing-apps). Overall, I would consider coming back due to it’s location and customer service.
The room interior feels a bit dated. I find that the pillows is on the softer side. There’s only one elevator so it might take some time if there’s too many people.