Lovely hotel, great location, very nice breakfast. The hotel staff were extremely helpful and kind:) We felt very welcomed in our first Vietnam destination. They helped us book a massage and also a bus to a following destination. Thank you very much Rosie & the team!

Stayed in August 2025

Some noisy guest in adjacent room, though this is not the fault of the hotel. Can happen anywhere.

The room was nicely decorated. Bed very comfortable. The service was excellent. Rosie helped us with booking tours for the next leg of our trip. We were leaving very early the next morning so a take away breakfast pack was arranged for us which we greatly apreciated.

Stayed in September 2025

Nothing!

Amazing location in Old Quarter, so easy to get to everything, right near the lake. Rosie our host was fabulous. Rooms super clean and modern, icy AC, very quiet, very comfortable beds.

Stayed in September 2025

The breakfast staff weren't very friendly.

We felt we were central to what we needed while in Hanoi. We were also upgraded upon arrival which was a lovely suprise. The reception staff were very friendly.ans helpful

Stayed in September 2025

The hotel was perfect for us, very comfortable and we got a free upgrade of room. The location of the hotel was perfect, a short walk from the old quater which was perfect for us. The staff are incredibly friendly and helpful!

Stayed in September 2025

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The staff took very good care of us. Especially Rosie made our trip special by helping us to plan our trip through Vietnam. We would highly recommend this hotel !

Stayed in August 2025

People in the hotel treated us very well. Our stay was really great. Room was bigger than expected.

Stayed in August 2025

Nothing

Wonderful place to stay in Hanoi. Very central, great facilities and everything you could wish for in a boutique hotel. Special thanks to Rosie who arranged all our transfers and trips from Hanoi to elsewhere. She was amazing and very helpful before, during and after our trip.

Stayed in August 2025

Really friendly staff, great location and comfy bed 😁

Stayed in August 2025

This hotel was exactly what we needed as a family traveling in Hanoi. We got a great family room, clean and comfortable, and the hotel's location is right in the center of the old city. But the real gem of the place is Rosie, who runs the hotel. Rosie attended to our every request, made sure to have a gluten-free breakfast for my little son, arranged transfers for us for various excursions, and all with a kindness and service that you don't encounter every day, even in Vietnam.

Stayed in August 2025

Very kind staff. Good price for what you get and perfect location.

Stayed in August 2025

It wasn’t a Luxury hotel as the title suggests but very nice little boutique hotel.

Hotel was charming and cosy. Rosie greeted us warmly and was so helpful throughout our trip. She organised a trip to Ninh Binh which was the highlight of our stay. Please pass on our thanks to Alex - an exceptional tour guide. Breakfast was very good too.

Stayed in August 2025

Nothing about the hotel that we didn’t like. However on booking.com website it calls the hotel “Luxury E Central”. That’s not the case. It’s a lovely little hotel but not luxury. Rooms were not Premium Deluxe as confirmation stated, they were standard twin rooms. It was disappointing but Rosie kindly explained it is only doubles that had the extra touches. She offered to switch us but for a few nights there was no need.

Rosie! Without a doubt she is the star of the hotel. We have travelled all over the world and any hotel would be lucky to have her. Rosie organised trips; advised us on restaurants and arranged transport. Her English is perfect making it so easy to communicate and ask questions. Rooms were clean and very comfortable. Location was spot on for multiple restaurants and cafes.

Stayed in August 2025

The hotel is in a perfect position to visit Hanoi and the city centre. Rosie and the staff were always available and helpful from the very beginnning of our stay. Rooms were large and clean and breakfast nice and tasteful.

Stayed in August 2025

The hotel is very well located in the city center, within walking distance of many main attractions. The rooms were clean and comfortable, although the style is a little dated. A special mention goes to Rosie, who was exceptionally attentive and always ready to assist with any request. She provided excellent support in arranging transfers and tours, which made our stay even smoother and more enjoyable. Overall, a convenient and welcoming choice for a stay in Hanoi.

Stayed in August 2025

Contact with Rosie

Stayed in August 2025

This hotel was very close to everything we wanted to see and do. Rosie was very accomodating in making the stay special for my husband’s birthday.

Stayed in August 2025

Wi fi kept dropping but not a huge issue for me but those with teenage kids who “need” WiFi may be more of an issue

Fantastic location and the staff were attentive without being overbearing. Rosie booked two trips for us - both very good trips.

Stayed in August 2025

Breakfast area is small.

Great location. Very confortable beds. Very nice and helpfull staff (special thanks to Rosie).

Stayed in August 2025

Nothing

Good location, nice staff and good room

Stayed in August 2025

Nothing

Very clean and spacious rooms. Great breakfast. Rosie is such a nice person. I recommand 100% we will come back

Stayed in August 2025

N/A

The hotel is clean and located in a great area of the city - easily walkable to major shopping streets, the cathedral, and great restaurants. Safe neighbourhood with lots of lush trees, and easily walkable. The staff are also excellent - Rosie in particular went above and beyond to welcome us to the hotel, give us travel advice on what to see, outlined maps with where to go, and provided an excellent breakfast. Would highly recommend!

Stayed in August 2025

Service and location were great. Rosie and the team did a good job!

Stayed in August 2025

I recently had the pleasure of staying at this wonderful hotel in Hanoi, and I can honestly say it exceeded all my expectations. From the moment I arrived, the entire staff made me feel truly welcome, greeting me with genuine smiles and a warm, personal touch. The comfort of the rooms was exceptional — spacious, beautifully maintained, and equipped with everything I could possibly need. Every detail, from the plush bedding to the immaculate cleanliness, reflected the hotel’s high standards and dedication to guest satisfaction. What truly set this place apart, however, was the attentive and caring nature of the entire team. They anticipated my needs before I even expressed them, whether it was arranging transportation, offering local recommendations, or simply checking in to make sure everything was perfect. The atmosphere throughout the hotel was calm and inviting, making it feel like a peaceful retreat in the heart of the city. Combined with its convenient location (Ho Hoan Kiem), this made my stay both relaxing and incredibly enjoyable.

Stayed in August 2025