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Reviews of Hanoi Elpis Grand Hotel 3 stars

44A Hàng Tre Ly Thai To, Hoan Kiem, Ha Noi, Hoan Kiem, Hanoi, Vietnam

#476 of 1,018 hotels in Hanoi

Guests' Choice

Review score

Based on 66 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.4

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    9.0

  • Value for money

    8.6

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 10 April 2025

    8.0
    It was superb! We love how near it is in every shop and etc.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No breakfast

    Amazing and well maintained

    Stayed in February 2025

  • Reviewed: 30 March 2025

    7.0
    Overall a comfortable stay at a reasonable price right in the heart of the city
    • Leisure trip
    • Group
    • Junior Suite with Balcony
    • Stayed 3 nights

    Except for the loud banging of room doors by the other guests and the tiny elevator, there is nothing that we dislike.

    Next to the hotel are lots of eateries, restaurants and shops. Hoan Kiem lake and Dong Xuan market are within 15 minutes' walk from the hotel. The hotel staff were all very polite and helpful. They assisted us with our SIM cards and one even helped us to reason with a taxi driver who tried to overcharge us 10 times the regular fare. The rooms are reasonably clean with all basic needs met.

    Stayed in March 2025

  • Reviewed: 25 January 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Clean, comfortable room. Soundproof room was good. On busy street, balcony nothing special. Staff not overly welcoming or helpful. Good for overnight stay.

    Stayed in January 2025

  • Reviewed: 7 October 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Pillows were hard. Towels had stains on some days. toilet had a smell

    Location was great and staff are nice. Had an elevator that can fit exactly 2 people without luggage

    Stayed in September 2024

  • Reviewed: 5 May 2024

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Some people might find it inconvenient turning on a water heater switch 5 mins before a shower but it didn't bother us.

    Location was great Wonderful to have a lift even tho we were on the first floor. Good size room, large shower.

    Stayed in April 2024

  • Reviewed: 30 March 2024

    8.0
    very enjoyable and close to everything
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 5 nights

    small lift

    location was good

    Stayed in March 2024

  • Reviewed: 21 February 2024

    8.0
    Ideal for Hanoi
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lift is quite cramped if you’re at the top floor with bags but this can’t be changed.

    Spacious room. Good shower and facilities. Location was nice for restaurants.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Overalll it met my expectations and recommended.
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The front of the hotel is very traffic.

    Very friendly staff, room is ok.

    Stayed in February 2024

  • Reviewed: 7 January 2024

    7.0
    nice stay, nice staff
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    it’s smaller than it looks on pictures

    nice, clean, cozy place

    Stayed in January 2024

  • Reviewed: 24 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The room was soundproofed, but from 8am we could still here buzzing street and cleaning lady

    Soft matrasses Clean bathroom, hot water Spatious room Location in the center and close to the main airport bus stop Staff- late check in and leaving our baggage till our evening flight was no problem

    Stayed in November 2023

  • Reviewed: 22 November 2023

    9.0
    Great value / location, clean and
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hard bed

    Clean, great location

    Stayed in November 2023

  • Reviewed: 22 October 2023

    7.0
    Decent and acceptable for its price point
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The floor and items in the room are a little dusty, though it might just be our room. But things are working, just that they are dusty.

    Location was near to our bus drop-off point and close to all famous attractions and points of interest.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    8.0
    Good Location & Nice room
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    - Change Blanket

    Location is closed to walking road and Hoan Kiem Lake. My room with balcony is spacious and clean. However the Blanket is too thin because they just set up the cover of blanket. Upon arrival, there was no welcome drink. The elevator is small and enough space for 2 people only but it is a house style of Ha Noi old town. No Problem. Luckily we got the room for earlier check in. Many thanks.

    Stayed in September 2023

  • Reviewed: 18 August 2023

    9.0
    Great place for a few nights in Hanoi!
    • Leisure trip
    • Solo traveller
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great property - great value! Friendly staff at reception

    Stayed in July 2023

  • Reviewed: 13 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    the sheets were clean and the room smells like the pho broth in the morning.

    reception staff and the lady behind the chats were super friendly and helpful!!

    Stayed in March 2023

  • Reviewed: 5 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 13 nights

    Breakfast pictures are no longer valid (no breakfast), but plenty of options nearby (recommended: The Banh My around the corner to the right). Small elevator, but it works. The hotel could use some tlc (especially the ventilation is not working in the bathroom, hense the moisture comments from others). Shower: give it a little time to warm up.

    Very good budget option in Hanoi. Good location near everything interesting. Personel is super friendly, though not all speak english. The girl working in the day speaks perfect english. You can book tours and transfer here. All in all it's a great budget option; all that matters is there :-)

    Stayed in March 2023

  • Reviewed: 10 February 2023

    9.0
    Amazing facilities and staff
    • Leisure trip
    • Family with young children
    • Family Suite with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The lift and stairs are a bit scary… it’s probably not the best place for kids.

    Great location, amazing hot shower and fast wifi. Staff is very helpful and there’s always someone there to help. They did a good job with soundproofing, so you don’t really hear the bustles even though it’s in the middle of Old Quarter.

    Stayed in February 2023

  • Reviewed: 8 February 2023

    9.0
    Great hotel and supportive staff
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The moist in the room, i guess, but not really affect much

    The room is clean. All the staff are very friendly and supportive whenever we asked for support. This is a great place to stay since it's within the Old Quarter. Very convenient to check out plenty of food store nearby.

    Stayed in January 2023

  • Reviewed: 29 January 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Perhaps the towels could be better and a shade whiter.

    Location is great for exploring Old town and it is 2 min away from bus stop 86 from the airport. Our room was huge and it had a balcony overlooking the street but still functional. Fridge, coffee/tea and welcome bottle of water. Big TV. Spacious bathroom. There is a lift and the staff is polite. The girl at the reception speaks good English.

    Stayed in January 2023

  • Reviewed: 3 December 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was ok. Staff friendly and location was good.

    Stayed in November 2022

  • Reviewed: 4 October 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The bed was too soft for me. And there were dust/sand on my bed under the blanket, seem like the bedsheet has not been replace before my check in.

    Good location, many place for food around. Close to the lake. You can take bus 86 to airport with just a few steps right from the hotel. Nice staff (the lady) helped me a lot with info.

    Stayed in October 2022

  • Reviewed: 12 September 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    reallllyyy small elevator

    nice hotel! close to center. nice stuff and money worth value (not expensive and answers all demands)

    Stayed in September 2022

  • Reviewed: 5 January 2025

    1.0
    WiFi doesn’t work, hot water doesn’t last long, room has no natural light and cleaner moves/throws belongings away
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Would not recommend staying here. I booked the Double room and the photos are very deceiving as the room I ended up in the window (which looks surprisingly bright in images) was actually covered with an opaque film and the room was very dark without the lights on. It felt quite prison like waking up and not being able to see the sun. The WiFi also does not work at all! And the cleaner came into our room without the sign on the door, moved our belongings into drawers which were not being used and also threw away some plastic bags we had on the floor next to our wet trainers (which we were using to keep our trainers in whilst travelling to keep our other belongings dry from them). The receptionist did provide me with other plastic bags when I went down and explained the situation but it was still an inconvenience and our things should not have been thrown away. In addition the hot water for the shower does not last long and meant that only one person could have a hot shower if needing to shower at the same time before going out.

    Good location, walking distance to everything

    Stayed in January 2025

  • Reviewed: 12 August 2024

    6.0
    You get what you pay for, very helpful staff
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Some rooms needs renovations, it can be cleaner

    Nice location in the city center, the staff was amazing, the air conditioning was perfect, value for money

    Stayed in August 2024

Showing 1 – 25

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