Reviews of Hanoi Emerald Waters Hotel & Spa 4 stars

It is a very clean property and centrally located

Should have a swimming pool

Everything was great, we would definitly recommend comming here. The location is situated perfectly in the old quarter but still quiet. Especially the staff was so friendly. A big big thanks to Kim who organized a 2day trip to Halong Bay for us. Everything went perfectly. If in Hanoi - stay at this Hotel!

The location is amazing, right in the center and within walking distance of the weekend market. The staff were incredibly friendly and helpful, offering great recommendations for restaurants and places to visit. While the hotel isn’t very close to Train Street, it’s easy to grab a taxi and get there quickly. The room was spacious and nicely decorated. Breakfast was really good, with plenty of options to choose from.

The cleanliness could be improved, especially in the shower area.

This is a wonderful hotel. We stayed there with our children and the staff made every effort to ensure we felt welcome, comfortable and happy. The beds were comfortable, quiet and beautifully cleaned each day. Breakfast had far more choice than we were expecting and was delicious. Location was perfect. It is also fantastic to have an onsite spa after a long day walking around! We left a few days ago and my children still talk about how kind everyone was and how they'd love to go back!

Nothing!

The staff were so fantastic - really helpful and went above and beyond to make our stay enjoyable. Particular thanks to Tracey and Claire - they were both wonderful.

Our room had a window that looked at a concrete wall 30cm away. It was ok because we were only staying one night.

Staff Each & Every Staff were very Helpful.

Everything was above expectation. Only Breakfast should have more vegiterian options

The layout of these rooms were very efficient. It felt very spacious and there was plenty of bathroom counter space for toiletries. Kim was wonderful in helping us arrange our activities and responded very quickly to messages and the hotel staff were so friendly. We really miss this kind of customer service in the US. Some areas for improvement we would make is there are not enough electrical outlets next to the bed to plug our phones or other devices. Also the blow dryer in our room was too weak. Other than these minor inconveniences, we were very happy with our stay and would highly recommend it to anyone looking for a hotel while in Hanoi. Thank you Emerald Waters staff for your friendly and helpful service during our trip!!

Everything from the position of the hotel down to the staff, all perfect.

The staff were all so welcoming and professional. They provided us with all the information we needed quickly and efficiently and provided us with a map on arrival, guiding us to train street. The rooms were spotlessly clean and there was a good choice for breakfast. The rooms were quiet yet in a great bustling location, near the lake in the Old Quarter.

The staff were so friendly and helpful, including helping us with bags at the start and end of our stay, and calling our shuttle which was running a bit late so that we didn’t have to worry (just because it was a bit later than we’d told them it was coming, not because we looked worried!) The rooms were lovely and the hotel was right in the Old quarter and near Hoan Kiem lake and the water puppet theatre. It was a lovely quiet sanctuary from the fantastic chaos of Hanoi. The breakfast was also excellent with lots of options including freshly cooked hot options.

The breakfast (pho) is delicious. The room price is worth it. Staff is very helpful, attentive and friendly, good customer service. Strategic location

Maybe hotel can give variety of pho and buncha for breakfast (alternate days)

The hotel is in a great location for exploring Hanoi. The staff are amazing - friendly and attentive. They helped organise our trips and airport transport and gave us some great tips on things to do and places to eat! The breakfast was fab with plenty of options. We hope to be back one day! Thanks for a great stay

Fantastic location next to Hoan Kiem Lake. The staff were incredibly friendly and helpful, especially Kim, who arranged our 2 night stay in Lan Ha Bay (would highly recommend) and comfortable airport transfers. With our arrival before check-in, we really appreciated the hotel giving us breakfast and offering a room as soon as they could. Would recommend and many thanks for a lovely stay.

Good hotel with large connecting rooms Very nice and helpful staff Great breakfast Very centrally positionned between old quarter and french area Quiet despite central position

Many rooms do not have any meaningful windows No Pool

This was our first stop after arriving in Vietnam. Kim was amazing at organising our halong bay tour and transfers to and from the hotel prior to arrival. The hotel was clean, quiet and perfect for the 5 of us with an interconnecting room that felt safe. It was central to the old quarter with useful information provided by the staff regarding street food recommendations and attractions. Really friendly staff with a good breakfast. Would highly recommend

the receptionist is very good 👍 I suggest the menu of restaurant could be put on the dining table（otherwise we don't know we can order noodles, etc.）

Our stay was unexpected due to getting a stomach bug. But from the minute we arrive the staff were so attentive and nuturering. They brought us water and ginger and lemon tea. They checked in on us, and guided us where to eat to stay safe from any more tummy issues. I could not have felt so loved when I was feeling very home sick. A very big thank you to all the staff for your incredible kindness you are simply amazing, and we couldn't have chosen a better Hotel to stay while we recovered. 10 out of 10

Not a single thing

Friendly and attentive staff. They provided us a very competitive airport transport as well. We did have one issue with the room.and they addressed it right away. Its a a very central location and walking distance to attractions.

Room decor can do with an uplift but they were not dirty by any means.

Facilities were very nice and location near the old quarter and Sword Lake was very convenient. But best of all, the hotel provided a WhatsApp contact point (Jennie) who was outstanding. She helped us with airport transfer before we arrived and car hire to Sa Pa even after we had left. Cannot speak highly enough of her and the initiative of the hotel in providing the contact point and service. She’d get a job anywhere in Australia.

Staff were very helpful and polite. In house spa.