Very lovely and helpful staffs! We were warmly welcome by Quinn and Dave when we first entered the hotel. Were served with watermelon juice as welcome drink. Quinn showed us to our rooms while the bellboy sent our luggages over. While we were outside the hotel waiting for our grab, Dave who's suppose to be off-work took time to stayed with us to ensure we got on the grab safely meanwhile recommending local delicacies. Kate also went all the way out to escort us to a massage parlour that is still open at late night as the hotel's was closed. Really enjoyed the stay due to the passionate staff of the hotel!

Stayed in August 2025

Everything was perfect

The people at the hotel were amazing, really helpful

Stayed in August 2025

Everything’s perfect.

Super good hotel. The entire staff is very accommodating especially Celine & Quinn at the reception are super friendly and helpful. They offered early check-in and late check-out. They even allowed free breakfast during the check-in. The rooms are big and clean. I surely recommend this hotel for their exceptional hospitality.

Stayed in August 2025

Nothing

I really enjoyed everything during my stay. The staff were extremely kind and helpful, which made the experience excellent for me. I would highly recommend this hotel.”

Stayed in August 2025

Very nice and serviceminded staff. Great location. Clean and comfortable room.

Stayed in July 2025

The staff was exceptionally friendly and supportive. Special mention for Dave, Celine and Quinn for their hospitality.

Stayed in August 2025

We checked in very late and the night receptionist was extremely kind and helpful. The hotel is really clean and as described.

Stayed in August 2025

Nothing at all! Was only hard to figure out the showering as there were 3 options but does not affect my experience at the hotel in any way.

Place was clean and location was very convenient to nearby shopping areas and food! Best part was the receptionist (Quinn) explaining to us about nearby tourist attractions, places we could go to shop, food and coffee options we should try during our stay in Hanoi. The team at the hotel was exceptional they left a lasting experience for us during our stay. They were insightful and very helpful, on the last day the team sent us off to our car for the airport. Staff greets us, open the door for us and bring us to the room. There is even a welcome drink upon arrival. The room is clean and towels are nicely wrapped in a nice ribbon. Breakfast options were amazing too! Loads of live station food and variety of cuisine to choose from. Huge thanks to the team who helped us out a lot during our stay at the hotel, though a short 1 night but definitely left a big impression on me. Thank you so much Dave, Celine, Quinn and Tom! Would come back for another stay at the hotel soon.

Stayed in August 2025

The rooms were not soundproofed

Central location, great breakfast, helpful staff

Stayed in August 2025

Rain shower is made from copper so, it is difficult to touch it if you use hot water.

hote is located in very good location but more than location is about service and hospitality of staff in hotel They are very nice and good service so, i think they are the best service mind hotel in Hanoi

Stayed in August 2025

Nothing it was awesome

What a great property to stay at. Handy to everything, really comfortable beds, A+ staff, who really go out of their way to make you feel welcome…we absolutely loved this hotel and highly recommend

Stayed in August 2025

The window was in front of a wall

The team was super helpful, kind and very welcome! Dave was help us in any request!

Stayed in August 2025

The staff are all so incredibly helpful and ready to try to accommodate any request! This is a perfect place to stay

Stayed in August 2025

It was spotless and the staff were wonderful. Will be back there.

Stayed in August 2025

Great

Stayed in August 2025

It was very great quality and I couldn’t ask for anything more.

Stayed in August 2025

The hotel staff are very friendly and always go the extra mile to help us. For example, helping me to reserve a restaurant that doesn't speak English. The staff also helped us to carry our luggage all the way to the car. Location is very central and walkable distance to a lot of good restaurants.

Stayed in August 2025

The location is great but the staff make this hotel excellent, Celine and all the staff go above and beyond to ensure everything is perfect, she arranged our travel to the next area and kept our luggage so we didn’t have to take it. 10/10 fantastic

Stayed in August 2025

Everything was amazing people, food, accommodation highly recommended

Stayed in August 2025

The location of the hotel is very good, all major tourist points are walkable. The staff of the hotel was very very courteous and helpful. They went over and above to help you with any of transportation or room needs. Would like to highlight and appreciate two staff for their excellent customer service - Celine, helped us to get the best transportation deals for visits even after we checked out from hotel. Celine ensured the driver and van was available on time and managed language barrier we faced with driver. Dave - helped to safely keep a electronic device which we left behind and kept it safely until we were able to collect it back. Thank you both.

Stayed in August 2025

location was great staff was very helpful

Stayed in August 2025

Hotel located within valley , unable to locate easily

Accessibility to tourists attractions, shopping

Stayed in August 2025

Didn’t have a pool & breakfast was served at sister property across the road

Excellent location, easy to walk everywhere. Great staff, very accommodating

Stayed in August 2025

Staff were exceptional; very friendly and helpful

Stayed in July 2025