Reviews of Hanoi Emotion Hotel 3 stars

Dear Hannah, Thank you for choosing Hanoi Emotion Hotel and for noting the comfort of your room, the full-sized bath, and the help you received with your bags. Your positive comments about our facilities and the kindness of some team members are greatly appreciated. We’re very sorry for the frustration you encountered regarding the breakfast pricing and the restaurant’s actual hours. Due to the specific nature of our hotel operations, we usually only accept lunch and dinner bookings for groups that have made reservations in advance. For smaller groups or walk-in guests without prior booking, it is difficult for us to accommodate because we do not keep a large stock of food supplies. We also apologize for the unexpected construction next neighbour not inside the hotel. We have also asked them to limit and reduce the noise, but since buildings in Hanoi are close to each other, it’s difficult to avoid some impact. This situation is beyond the hotel's control. And your booking staying for 7 nights, but only the fifth night is affected. We have informed you that if you choose to move to another hotel, we are willing to refund the sixth night's stay for you, not the all stay. Your honest feedback is invaluable in helping us improve. We hope you’ll give us another opportunity to deliver the true Hanoi Emotion experience—one that’s comfortable, transparent, and tailored to your needs. Best regards, Mr. Luong Tuan Dung Hotel Director

Dear Hannah, Thank you for choosing Hanoi Emotion Hotel and for noting the comfort of your room, the full-sized bath, and the help you received with your bags. Your positive comments about our facilities and the kindness of some team member… Show more

Dear ChgNg, We’re truly honored you chose to stay with us for the second time. It’s wonderful to hear our friendly team and welcoming atmosphere continue to meet your expectations. We appreciate your loyalty and are delighted there’s nothing to complain about—your satisfaction is our greatest reward. Can’t wait to welcome you back again soon! Best regards, Mr. Luong Tuan Dung Hotel Director

Dear ChgNg, We’re truly honored you chose to stay with us for the second time. It’s wonderful to hear our friendly team and welcoming atmosphere continue to meet your expectations. We appreciate your loyalty and are delighted there’s nothin… Show more

Dear Moffan, Thank you for choosing our hotel and for sharing your feedback. We're delighted that you found our location convenient, with easy access to key landmarks like the Temple of Literature and Ho Chi Minh Mausoleum. We regret to hear that noise during the night disrupted your stay. While we strive to provide a peaceful environment, occasional disturbances caused by other guests can happen. Our team is always available to assist, and we encourage guests to contact reception for immediate support in such situations. Your feedback is valuable to us, and we will continue working to enhance the comfort of all our guests. We hope to welcome you back for a quieter and more enjoyable stay in the future. Best regards, Mr. Duong Tuan Dung Hotel Director

Dear Moffan, Thank you for choosing our hotel and for sharing your feedback. We're delighted that you found our location convenient, with easy access to key landmarks like the Temple of Literature and Ho Chi Minh Mausoleum. We regret to… Show more

Dear Rentsenkhand, Thank you for taking the time to share your feedback. We’re glad to hear that you found our hotel clean, as maintaining a comfortable and hygienic environment is a top priority for us. We understand that our location may not be as central as some other options, but we hope you enjoyed the peaceful surroundings. Regarding breakfast, we appreciate your comments and will take them into account as we continue to enhance our offerings to better serve our guests. We hope to welcome you back in the future for an even better experience. Best regards, Mr. Duong Tuan Dung Hotel Director

Dear Rentsenkhand, Thank you for taking the time to share your feedback. We’re glad to hear that you found our hotel clean, as maintaining a comfortable and hygienic environment is a top priority for us. We understand that our location may … Show more

Dear Ms. Quynh, Thank you for staying with us and for sharing your experience. We’re delighted that you found our location convenient, enjoyed our friendly staff, and felt comfortable in your room during your stay. We sincerely regret that noise and light disturbances affected your rest. While we strive to provide a peaceful environment, we understand how disruptive this can be and appreciate your feedback. Regarding the Wi-Fi speed, we will review the issue to ensure a smoother experience for future guests. Your insights help us improve, and we truly appreciate them. We hope to have the opportunity to welcome you back for a more seamless stay in the future! Warm regards, Mr. Duong Tuan Dung Hotel Director

Dear Ms. Quynh, Thank you for staying with us and for sharing your experience. We’re delighted that you found our location convenient, enjoyed our friendly staff, and felt comfortable in your room during your stay. We sincerely regret that… Show more