Reviews of Hanoi Fiesta Grand Hotel and Spa 4 stars
65 Hang Be, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThis is my 2nd stay with the hotel. Gained good experience and all staff are friendly and helpful. They are always on smiley face and offer helps to hotel guests. Same for the powerful and friendly lady who worked at breakfast counter to serve all hotel guests!
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewStaff were kind and helpful. Very comfortable- too hot for the terrace but out of their control. Would absolutely recommend!
Reviewed: 29 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in May 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in April 2025
Verified reviewIt was near various establishments, food, shopping and leisure walks
Dear Mr James, Thank you for your kind words about Fiesta Grand Hotel. It’s always rewarding to know our guests had a wonderful experience. We look forward to welcoming you back soon! Best wishes, Sophie Fiesta Grand Hotel
Reviewed: 28 May 2025 · Stayed in March 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewAll
None
Dear Ms Naty, On behalf of Fiesta Grand Hotel, I would like to extend our heartfelt thanks for your recent stay and your kind review. We truly appreciate your support and are glad we met your expectations. We look forward to serving you again in the near future. Best regards, Fiesta Grand Hotel Team
Dear Ms Naty, On behalf of Fiesta Grand Hotel, I would like to extend our heartfelt thanks for your recent stay and your kind review. We truly appreciate your support and are glad we met your expectations. We look forward to serving you aga… Show more
Reviewed: 20 May 2025 · Stayed in April 2025
Verified reviewThe location was good and central. Great choice of breakfast and very nice lady managing the breakfast restaurant
Dear Mr Trien, Thank you so much for choosing Fiesta Grand Hotel and for your wonderful review. We’re delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our team. We hope to welcome you back again soon! Warm regards, Fiesta Grand Hotel Team
Dear Mr Trien, Thank you so much for choosing Fiesta Grand Hotel and for your wonderful review. We’re delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our team. We hope to welcome you back again soon! Warm… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewStaff very helpful and the location
None
Reviewed: 6 May 2025 · Stayed in March 2025
Verified reviewThe room was really spacious for two people, it was also well kept and the cleaners do a good job of cleaning it almost everyday. The location was really good too, with most things being a walking distance. The staff were also nice and friendly.
There's two hanging pendant lights on top of the bed which makes it difficult to sleep. The elevator kept breaking during our first two days, we had to go up and down nine flights of stairs for a few times.
Dear Ms Nicole, Thank you for choosing to stay at Fiesta Grand Hotel. We were truly delighted to read your positive review regarding your stay with us, and at the same time, we are sorry to hear that certain inconveniences prevented your experience from being 100% satisfactory. On behalf of Fiesta Grand Hotel and our entire team, we sincerely promise to improve our service and address the issues that occurred. We look forward to welcoming you again in the future—with a flawless experience next time. Best regards, Fiesta Grand Hotel Team
Dear Ms Nicole, Thank you for choosing to stay at Fiesta Grand Hotel. We were truly delighted to read your positive review regarding your stay with us, and at the same time, we are sorry to hear that certain inconveniences prevented your e… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewGreat location our room 901 was on the top floor and from our balcony we had great city views as well as a view of the lake. I don’t know why they don’t provide face cloths. Breakfast was very ordinary. Staff we helpful
Dear Mr Larry, Thank you so much for choosing Fiesta Grand Hotel and for your wonderful review. We’re delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our team. We hope to welcome you back again soon! Warm regards, Sophie Customer Service Team
Dear Mr Larry, Thank you so much for choosing Fiesta Grand Hotel and for your wonderful review. We’re delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our team. We hope to welcome you back again soon! Warm… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewSuper clean, super helpful staff - went above & beyond to accommodate us after we had a travel mishap. Great service & location, breakfast fab too
Dear Ms Bernadette, Thank you for staying with us at Fiesta Grand Hotel and for taking the time to write such a lovely review. Your positive feedback brought a smile to our faces! We hope your next visit will be just as pleasant. With gratitude, Fiesta Grand Hotel Team
Dear Ms Bernadette, Thank you for staying with us at Fiesta Grand Hotel and for taking the time to write such a lovely review. Your positive feedback brought a smile to our faces! We hope your next visit will be just as pleasant. With grat… Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewHotel was close to everything we wanted to see and do. Staff helped with phone calls to transfer booking.
Dear Mr Donald, We were thrilled to read your positive review—thank you for choosing Fiesta Grand Hotel! Our team works hard to ensure every guest feels at home, and your words truly motivate us. We hope to serve you again very soon. Sincerely, Fiesta Grand Hotel team
Dear Mr Donald, We were thrilled to read your positive review—thank you for choosing Fiesta Grand Hotel! Our team works hard to ensure every guest feels at home, and your words truly motivate us. We hope to serve you again very soon. Since… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThe staff were incredibly friendly and helpful and they really made our hotel feel like a home. The breakfast as well was fantastic and we looked forward to it every day!
Our room didn't get any sunlight which was unfortunate and a little jarring at first, but it was easy to get over and we didn't spend a lot of the daylight hours in the room.
Dear Mr Valdez, Thank you for staying with us at Fiesta Grand Hotel and for taking the time to write such a lovely review. Your positive feedback brought a smile to our faces! We hope your next visit will be just as pleasant. With gratitude, Fiesta Grand Hotel Team
Dear Mr Valdez, Thank you for staying with us at Fiesta Grand Hotel and for taking the time to write such a lovely review. Your positive feedback brought a smile to our faces! We hope your next visit will be just as pleasant. With gratitud… Show more
Reviewed: 7 March 2025 · Stayed in February 2025
Verified reviewlovely hotel, great location, staff were super friendly and accomodating
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 4 March 2025 · Stayed in February 2025
Verified reviewStaffs are accommodating and have good location.
Nothing.
Reviewed: 1 March 2025 · Stayed in December 2024
Verified reviewWalls were thin could hear all the noise from the street