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Reviews of Hanoi House Hotel & Travel 3 stars

85 Ma May Street, Hoan Kiem, Hanoi, Vietnam

#475 of 1,018 hotels in Hanoi

Guests' Choice

Review score

Based on 246 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.5

  • Facilities

    7.8

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 13 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very large rooms, well furnished. Beds are comfortables. Hotel personal very kind

    Stayed in August 2025

  • Reviewed: 3 August 2025

    7.0
    Decent room in a good location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    WiFi went down in the storm and wasn’t perfect

    Room was good and comfy bed. Breakfast was good and location was perfect. Staff were nice, especially the waiter

    Stayed in July 2025

  • Reviewed: 29 July 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was good and clean but smaller than what we expected.

    Location is great and near to all attractions.

    Stayed in July 2025

  • Reviewed: 17 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location of the hotel or the service attitude of the staff are very good, but the hotel gave me a smell in my room without windows.

    Stayed in April 2025

  • Reviewed: 6 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    I don't know

    Great location in the middle of Old Town, very close to Beer street, 5-10 min distance to lake. We booked via booking.com, it was cheaper than in person. We got room above the reception, we were afraid of that room, because wintow was just to reception area, but on the end of the day it was very good room. Good TV, with Netflix, large space. We booked trip to Ha Long bay right on desk next to reception.

    Stayed in April 2025

  • Reviewed: 4 April 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Advised hotel several times we wanted a room with two beds—- got a room with one bed!

    Stayed in March 2025

  • Reviewed: 27 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    Room was spacious with a nice balcony. Comfortable and we appreciated the mini bar. The hotel is well located in the old quarter and a quieter street. We were able to check in later around 1am and the hotel was able to send a car to pick us up at the airport. Staff were very friendly.

    Stayed in February 2025

  • Reviewed: 14 February 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location ! Clean and comfy bed! Nice balcony

    Stayed in February 2025

  • Reviewed: 12 February 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    None.

    Location really perfect! Balcony so nice ! Friendly staffs.

    Stayed in February 2025

  • Reviewed: 1 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 10 nights

    The hotel's location is excellent.

    The hotel staff are very accommodating and helpful.

    Stayed in January 2025

  • Reviewed: 20 January 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    When I paid for the room, taxes were included twice in the bill. I asked for a recount and it was done correctly. I don't think it was on purpose, but it wasn't pleasant. Be careful

    A pleasant hotel. There were two beds in the room. They're big enough. The bathroom is clean and pleasant. The hostel is located in the old center - it's quite noisy here. You can hear music from the next bar in the room until 11, plus the ventilation was very noisy. The room is quite dark, but there are two small windows. The staff was very friendly and helped with booking a bus to another city (the extra charge was not large). There is no common space in the hotel

    Stayed in December 2024

  • Reviewed: 9 January 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The location was fantastic! The beds were really comfy and the room was very quiet, it was great value for money! The young lad who was on reception/night porter was very kind and helpful 🤠

    Stayed in January 2025

  • Reviewed: 6 January 2025

    7.0
    Hanoi stay
    • Leisure trip
    • People with friends
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Location

    Stayed in October 2024

  • Reviewed: 11 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Room doors lock with ordinary keys rather than card keys. But there were survailance cameras on all floors so it felt safe...

    We stayed for 5 nights in a room with balcony, the room was clean and spacious, the bathroom was big, the bed was comfortable, dark curtains help sleep well, staff was friendly and helpful.

    Stayed in December 2024

  • Reviewed: 8 December 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The booking.com description says that breakfast is included, but in reality the hotel does not serve breakfast.

    Friendly staff, personally messaged me to confirm my stay before I arrived.

    Stayed in December 2024

  • Reviewed: 30 November 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is very good. Room is clean and comfortable

    Stayed in November 2024

  • Reviewed: 22 November 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The beds in the 6-bed dorm don’t have a wall in-between, so you are sleeping side-by-side with another bunk bed. In my case I was next to someone listening to a phone on loudspeaker which made it hard to sleep. A plywood wall or a divider would improve things there

    Really lovely facilities and big dorm space.

    Stayed in November 2024

  • Reviewed: 15 November 2024

    8.0
    We would stay here again and recommend to friends
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location in the Old Quarter and the staff are excellent.

    Stayed in November 2024

  • Reviewed: 7 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Its already a bit older but still everything works and was clean. Unfortunatly we did not have a double bed but two extra beds. We put in the reservation that we would prefer a double bed. Probably there was no more free beds as we booked quite last minute. So make sure to book early enough when you prefer a double bed.

    Location was great! Rooms were good and big. Staff was very friendly and helpful, they even had a booking office in the hotel and helped us booking our next bus.

    Stayed in November 2024

  • Reviewed: 27 October 2024

    8.0
    VALUE FOR MONEY
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night

    The a/c is infront of the bed and when you sleeping is too cold

    the room has a big bed and one small double in the floor also has a balcony to see the view of old Hanoi. It is very central in the heart of old Hanoi with a tons of bar cafes and restaurants around. Also the beer street is 50m away. The bathroom had 24hours hot water

    Stayed in October 2024

  • Reviewed: 6 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was good but pretty small. The staff were nice, had staff available around the clock and helped us book a taxi to the airport,

    Stayed in September 2024

  • Reviewed: 10 August 2024

    8.0
    Conveniently located
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room is a bit dark, apart from that nothing went wrong.

    The room was basic but clean and well equipped. Bathroom has an actual shower. Staff was helpful. Very conveniently located, next to the lake and to many restaurants and attractions.

    Stayed in August 2024

  • Reviewed: 9 July 2024

    8.0
    Great value for money, clean and ideal location
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location and staff very helpful and friendly. Excellent value for money

    Stayed in July 2024

  • Reviewed: 2 June 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast options

    Convenient

    Stayed in May 2024

Showing 1 – 25

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