Reviews of Hanoi House Hotel & Travel 3 stars
85 Ma May Street, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery large rooms, well furnished. Beds are comfortables. Hotel personal very kind
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewWe were made to feel so welcome when arriving at Hanoi house. We were allowed to check in to the room early for a small fee and when checking out the staff kept our luggage safe and out of the way for the day as we had a late bus. The room was beautiful and clean and we had a big balcony overlooking the street. Great location in the old quarter, we were walking distance to everywhere we wanted to go . Thanks guys!
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewRoom was good and comfy bed. Breakfast was good and location was perfect. Staff were nice, especially the waiter
WiFi went down in the storm and wasn’t perfect
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation is great and near to all attractions.
The room was good and clean but smaller than what we expected.
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewStaff and location great.
No wi fi Tv didn’t work Fridge didn’t work Had to change rooms then still didn’t work. Driver for hotel drive like my pop with no legs and took forever.
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in March 2025
Verified reviewCentrally located in the old town, considering the size of the room and facilities are a bit pricey.
Too narrow, and bit old
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewThe location of the hotel or the service attitude of the staff are very good, but the hotel gave me a smell in my room without windows.
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewGreat location in the middle of Old Town, very close to Beer street, 5-10 min distance to lake. We booked via booking.com, it was cheaper than in person. We got room above the reception, we were afraid of that room, because wintow was just to reception area, but on the end of the day it was very good room. Good TV, with Netflix, large space. We booked trip to Ha Long bay right on desk next to reception.
I don't know
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewAdvised hotel several times we wanted a room with two beds—- got a room with one bed!
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewPerfect location, nice room, nice balcony.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewEverything
Nothing
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewRoom was spacious with a nice balcony. Comfortable and we appreciated the mini bar. The hotel is well located in the old quarter and a quieter street. We were able to check in later around 1am and the hotel was able to send a car to pick us up at the airport. Staff were very friendly.
N/a
Reviewed: 23 February 2025 · Stayed in December 2024
Verified reviewwe arrived afternoon to the city, there were limited options, it seemed to be a good compromise .... it was a mistake!!!
DONT GO THERE !!! worn-out, dirty bollywood style "hotel" a very greedy swindler bad-faith swindler owner tried to rob us and a nice reception guy who tried to manage the situation and our complaint .... we had left !! AVOID !!! it a cheating !
Dear Gabor, Thank you so much for choosing us to stay in Hanoi. We are so sorry to hear that you have bad experience with us. I have deep talk with our team and I regconize that you booked with us a deluxe room. When you arrive you required for a twin room which we have ask you and there is no respone from you. So we have arrange a deluxe room ( double OR twin ) by chance . You are not happy with the doule room and you have canceled it at the last minutes and we agree with that. You even not stayed with us yet and now you give us the feed back for you NO stay . It seems not fair to us I wish you wil back with us again in future then you can get our service ! Thank you and have a nice day Kind regards Hanoi House Hostel & Travel Team
Dear Gabor, Thank you so much for choosing us to stay in Hanoi. We are so sorry to hear that you have bad experience with us. I have deep talk with our team and I regconize that you booked with us a deluxe room. When you arrive you require… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe lady at the reception is a delight. Great room, great location.. highly recommended!
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewLocation ! Clean and comfy bed! Nice balcony
Nothing
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewLocation really perfect! Balcony so nice ! Friendly staffs.
None.
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewThe hotel staff are very accommodating and helpful.
The hotel's location is excellent.
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in December 2024
Verified reviewFantastic location, lovely staff and a quiet and spacious room
N/A