Reviews of Hanoi High Five hostel 3 stars
10 Hang Tre, Hoan Kiem District, Hoan Kiem, Hanoi, Vietnam

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Reviewed: 5 September 2025 · Stayed in July 2025
Verified reviewGood location and comfortable stay. Close to a lot of attractions, restaurants and the lake
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewLocation and staff. Always helpful. Hostel is always clean and comfortable.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAirport Travel time - 50 minutes from here by grab and by bus 2 hours Location -10/10 pretty nearby to cover all tourist attractions walking by Cleanliness -10/10 Breakfast - Did not try Bathroom & Toilet -1/10 Bed comfort & AC -1/10 Price -10/10 Drinking Water- Unavailable , Expect No on every request and question by desk reception guy Wifi passwords problems
Lack of professionalism in variety of things that I experience Drinking water is paid water bottle which is expensive than market price , water is a part of service in hostel/hotel Breakfast menu is filthy if you don’t want to keep it don’t keep it i stayed for two days variety of options mentioned on menu list but only one item they have bread and egg one day even egg was not properly made i am not saying it should be buffet at this price but items which are unavailable or is expensive for you you should be mentioned Complimentary coffee is there but didn’t mention black or normal i asked to make normal milk coffee i was told milk is expensive here happened two days which is really bad In short Breakfast is bad
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe place is clean and well-maintained
The desk guy goes to the female dorm so suddenly
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGood stay in good location
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewBus to Sapa stops 2 mins away. Easy life
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewBOOK THIS. I’m a solo traveler and met my whole friend group here. Also: FREE BREAKFAST? Yes pls-
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewstaff is very kind, breakfast menu delicious
air-conditioning is not enough to cool
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewPillows too flat but whatever. Location rocks
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewHanoi High Five Hostel = best budget choice! Near everything, staff helped me book Ninh Bình for half what others charge....
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewClean room, big locker. 10/10
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewMeh. Fine for 1 night.
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewThe staff were extremely pleasant, one of them gave me a charger when I asked to borrow one, and even let me keep it! Another plus was the staff permit you to leave your luggage at the hostel when you travel to different areas of Vietnam. Meaning you do not have to carry around heavy luggage in areas such as Sapa or Hi Giang. Additionally, the staff were extremely helpful in booking up tours which were all very efficiently planned, and could be booked within a day’s advance. I would particularly recommend the Sapa tour, as well as the Hi Giang tour! Each of which had extremely kind tour guides, who offered informative explanations of the areas we visited. This hostel has contributed to making memories of a life time for me, which I am ever so grateful for. Thanks very much, from England!
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewStayed here before my Ha Giang trip—super convenient bus stop next door! Also, TOURS HERE ARE DIRT CHEAP. Saved me $$$.
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewGood. Breakfast ok for price
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewCheap and cheerful. Near bus 86 to airport
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewHH5 is lit! Staff so friendly, beds comfy AF
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe staff were friendly and helpful throughout my stay. The bed was very comfortable, making it easy to get a good night's sleep.
Dear Kfal, Thank you so much for your stay. Have a lovely day! Best regards Hanoi High Five Hostel Team
Reviewed: 31 May 2025 · Stayed in May 2025
Verified review