Check in Process and cleaning

Stayed in June 2025

Vegetarian food was an issue.. basic stuff like eggless bread was difficult

Location

Stayed in June 2025

Good

Good

Stayed in June 2025

Everything was very satisfactory

Breakfast was very good

Stayed in April 2025

Sometimes it seems that services are not communicating and thus they call us for the same thing.

The location is at the corner of streets, and drivers can find it easily. Breakfast is OK. The fitness and spa center are great, and the lobby very light.

Stayed in April 2025

Excellent buffet spread ! Room size also quite good.. we loved our stay!

Stayed in January 2025

It is a little away from the tourist area.

The hotel is good in size.

Stayed in December 2024

Although we booked the room with early check-in, we still had to wait, and after complaining, they gave the room asap. We were 3 in the room, but the bathtub was only one. We had to ask several times to bring at least one more.

The hotel room was nice and confortable

Stayed in January 2025

There’s only 1 restaurant in the hotel, other than the lobby bar . It if you are a club member the executive lounge is excellent.

Decent rooms with seating space & desk plus Great internet

Stayed in January 2025

Wonderful hotel and very friendly staff , especially Jerry at concierge.He helped us alot and made our trip memorable..thanks for all his help.

Stayed in December 2024

Couldn’t adjust temp in shower

Staff amazing Great food Very comfortable

Stayed in December 2024

I found my bed very soft, but that was my only complaint.

My stay at the Pullman was very pleasant. The hotel is near restaurants, coffee shops, Cat Linh Street Metro station, and the UOB Plaza office towers. It is a short drive to the Old Quarter and walkable to the One Pillar Pagoda. Local attractions include the Vietnam Fine Arts Museum, the Hanoi Temple of Literature, and the Imperial Citadel. I also saw Ho Chi Minh’s mausoleum and the Hoa Lo Prison and tried many coffee shops and restaurants. The hotel is about 25km from Noi Bai International Airport. The Pullman has a year-round outdoor pool, fitness centre, sauna, and terrace. My spacious room had a fridge, kettle, free toiletries, a hairdryer, and other amenities you would expect from such a hotel. The WIFI was stable and good throughout the hotel. The buffet breakfast was very good, offering an excellent range of Western and Asian choices. The lunch and dinner menu was good, too; I tried a couple of times. The hotel staff are wonderful and professional and were a credit to the place.

Stayed in August 2024

Very nice property, but bit far from the main tourist activities. Concierge was amazing and very friendly they really helped out with organizing the tours.

Stayed in June 2024

Asking for high floor, got basically the lowest possible right next to the pool. Room is quite old, carpet seems old, small old TV, bathroom smells like a sewer. value for money is not impressive.

Good location next to our office and staff is nice

Stayed in August 2024

The spa facilities seem old and outdated

Good view, good breakfast, as excellent customer aervice.

Stayed in August 2024

They don’t provide enough free water (only 4 small bottles per day).

The room is clean, and the bed is comfortable.

Stayed in August 2024

I found my bed very soft, but that was my only complaint.

My stay at the Pullman was very pleasant. The hotel is near restaurants, coffee shops, Cat Linh Street Metro station, and the UOB Plaza office towers. It is a short drive to the Old Quarter and walkable to the One Pillar Pagoda. Local attractions include the Vietnam Fine Arts Museum, the Hanoi Temple of Literature, and the Imperial Citadel. I also saw Ho Chi Minh’s mausoleum and the Hoa Lo Prison, in addition to trying many coffee shops and restaurants. The hotel is about 25km from Noi Bai International Airport. The Pullman has a year-round outdoor pool, fitness centre, sauna, and terrace. My spacious room had a fridge, kettle, free toiletries, a hairdryer, and other amenities you would expect from such a hotel. The WIFI was stable and good throughout the hotel. The buffet breakfast was very good, offering an excellent range of Western and Asian choices. The lunch and dinner menu was good, too; I tried a couple of times. The hotel staff are wonderful and professional and were a credit to the place.

Stayed in August 2024

Room was great, breakfast good, nice coffee.

Stayed in July 2024

The rooms are not soundproof. We can hear people next door talking loudly and leaving or entering their rooms.

We are very happy that the hotel fulfilled our request to have connecting rooms for our family of 5. Thank you so much 🙏 The rooms were clean with all the amenities we need and the staff are all very friendly and helpful. Some people do not like the location as there aren't a lot of food choices nearby and not that near to old quarter,, but we like it very much because it is quiet and cosy.

Stayed in July 2024

Paid extra per night for an additional child’s bed. The condition of the bed was worn and mattress was very uncomfortable. Hotel should consider replacing the beds.

Super comfy bed and pillows. Hotel was quiet and peaceful so not much disturbance despite being close to a busy intersection. Staff were friendly and helpful; all spoke a good level of English. Pool was a nice way to cool off after a day trawling the streets of Hanoi in the humidity!

Stayed in July 2024

only the location, nothing more

our room was superb, we had a huge bed - it was super king sized bed with comfortable pillows. we tried the buffet dinner, it was soooo yummy, with 40% discount. the free buffet breakfast provides good selection of food. the bad side was the location or proximity to the shopping arcade and tourist areas. TIP: try grab taxi. bonus side is the swimming pool, gym, sauna and steam room. i had great time exercising and relaxing.

Stayed in June 2024

Property seems to be bit older and washroom did not had jet pipe

Staff and their support was really good

Stayed in June 2024

The location was quite bad. Construction was going on outside. The hotel seems to be located on a very busy street mainly dealing with industrial goods.

The Hotel and its facilities were great.

Stayed in May 2024

Less choice for vegetarians

Good expansive breakfast, could include more Indian dishes, quality was too good

Stayed in May 2024