The spa was wonderful and the front desk/concierge staff was amazing. Be Be, Ha, and Lena handled some very complicated logistics for us, proactively, to make our stay go easy and smoothly. We felt very well taken care of!

Stayed in September 2025

All staff is very kind!

Stayed in August 2025

Nothing

Everything. This place is perfect

Stayed in August 2025

Great staff and breakfast, especially Mr lam lei.

Stayed in August 2025

Very very very slow internet ! No option for Netflix .

Hery nice hotel in Hanoi Jungle. Location close to everything, stuff super friendly , restaurant in the hotel good but if You travel to Asia you should travel local restaurants it hotel one. Stuff amazing service providing . Good or very good hotel to stay 1-2 night in Hanoi jungle

Stayed in August 2025

Great breakfast, clean room, good location (view from restaurant and bar overlooking the lake), very friendly and helpful staff. Overall very happy with my choice, would stay here again when visiting Hanoi.

Stayed in August 2025

Nothing .

Very nice hotel , super nice service , helped with everything.

Stayed in August 2025

Nothing.

Hotel was well located, extremely clean and comfortable. The staff was great and extremely helpful. They proactively offered a late check out when they found out that my flight was departing later in the day, and offered us to use the shower at the spa to freshen up before we headed to the airport. Overall, I enjoyed my stay at this hotel.

Stayed in July 2025

The team was amazing, helpful and attentive. Great location.

Stayed in July 2025

Nothing

The personalized attention and hospitality.

Stayed in July 2025

Nothing is bad

Everything is great and staff are always the best

Stayed in July 2025

Facilities

Everyone was so lovely!

Stayed in July 2025

The rooms (i stayed in the one without window) could be bigger and more brightly lit.

The location, the staff who went over and above in ensuring a wonderful stay. I became unwell during one of the days of my stay, and upon finding out the staff kept checking on me and sending me hot tea so i could feel better. The breakfast is fantastic too. The bed was very comfortable.

Stayed in July 2025

Nothing

The hotel is close to many places to visit and things to do. The staff were very friendly and gave great advice on where to go and what tours to take special mention to Ms. Evely. Breakfast was really tasty. I highly recommend this place and will definitely stay here again when I come back to Hanoi.

Stayed in June 2025

Very comfortable, very friendly staff and exceptional quality facilities

Right in amongst all the hustle and bustle of the Old Town. Close to the lake with plenty to see and do close by.

Stayed in June 2025

We had a room with a balcony- too hot to sit on it but lovely and light. Our son had a room without a window- would avoid .

Lovely room. Staff were what made it- so genuinely lovely . Breakfast on rooftop- exceptional service and food.

Stayed in May 2025

I didn't choose the room windowless.

Absolutely incredible to stay in this hotel. I am so happy that I chose this hotel for my holiday. The staff was extremely attentive and kind. Spa services of good quality,. The breakfast 🍳 super good.

Stayed in June 2025

Staff were fabulous Lovely roof top bar

Stayed in May 2025

Old quarter right on the doorstep. Brilliant staff! This hotel had a really lovely vibe

Stayed in May 2025

Great Hotel in the middle of the Old Quarter. Lam is an excellent and very professional concierge who take care of us really well. Overall we had a pleasant stay and would stay here again next time being in Hanoi.

Stayed in May 2025

Oddly no windows looking out onto a street. This was ok though.

Amazing hotel with 5-star facilities, although from the exterior you wouldn't know. It;s a perfect oasis to relax in the midst of a busy city. Very comfortable, very clean, and very friendly staff.

Stayed in April 2025

No pool or gym.

Large rooms. Staff were really helpful.

Stayed in May 2025

-Fabulous staff who were attentive and helpful. In particular, we really appreciated the chat when we checked in with the guest relations person (can’t remember his name), but he was absolutely brilliant! Took a great amount of time to hear from us what we wanted to achieve from Hanoi and gave lots of tips and tricks too. -Yummy welcome drink and apricots! -Location was right in the heart of old quarter

Stayed in May 2025

Nothing.

My wife and I traveled throughout Vietnam for a month and this was by far the best hotel we stayed at. We stayed here for 4 nights. Even though other hotels we stayed at had bigger rooms (and this one was not small) it was the staff and our bed that made it so great. As soon as we got out of our taxi the staff were there to carry our luggage up the stairs, get us a cool drink, and to get us registered. The front desk clerk sat down with us and gave us a detailed briefing on all the restaurants, museums, and sites in the area. He also escorted us to our room and explained everything inside. The bed and pillows were some of the most heavenly I have slept on in my life. It was so comfortable that my wife and I quickly fell asleep each night. I asked the manager where the pillows were made, so I could order some on-line for my bed at home. Unfortunately they are made in Hanoi by a small manufacturer, so I could not order them. Oh well, but at least the manager tried. The morning breakfast on the top floor was very fresh and delicious. They do not cut corners on anything. There are also seats outside. Finally, I can not say enough about the staff here. They have been trained to anticipate your every need and to use their initiative, to step in and ask if you need something. It is truly 5-star hotel service in this boutique hotel. If we ever return to Hanoi we will definitely stay here again.

Stayed in April 2025