Reviews of La Sinfonía Majesty Hotel and Spa 4 stars
1B Cau Go Street, Hoan Kiem District, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe spa was wonderful and the front desk/concierge staff was amazing. Be Be, Ha, and Lena handled some very complicated logistics for us, proactively, to make our stay go easy and smoothly. We felt very well taken care of!
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewAll staff is very kind!
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewbreakfast for vegetarian and selection of fruit was limited. there wasnt a wide range of fresh fruit juices available which was disappointing.
the room was much smaller than expectation and was quite dark had to put the light on during the day. The room walls were very thin could hear the noise outside the corridors
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewFrom the moment we entered until we left, we were treated with the most excellent of customer service. To compliment that, the hotel itself was lovely, well kept, clean, and the showers were hot. Breakfast was a nice touch of both Vietnamese/Asian and Western and wasn't overwhelming. The location was fantastic as well, with some of the best coffee we've ever had just a few minutes away.
If I had to nitpick, it would be the elevator size, it was just hard traveling with a lot of luggage.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewEverything. This place is perfect
Nothing
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat staff and breakfast, especially Mr lam lei.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewHery nice hotel in Hanoi Jungle. Location close to everything, stuff super friendly , restaurant in the hotel good but if You travel to Asia you should travel local restaurants it hotel one. Stuff amazing service providing . Good or very good hotel to stay 1-2 night in Hanoi jungle
Very very very slow internet ! No option for Netflix .
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast, clean room, good location (view from restaurant and bar overlooking the lake), very friendly and helpful staff. Overall very happy with my choice, would stay here again when visiting Hanoi.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewVery nice hotel , super nice service , helped with everything.
Nothing .
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewHotel was well located, extremely clean and comfortable. The staff was great and extremely helpful. They proactively offered a late check out when they found out that my flight was departing later in the day, and offered us to use the shower at the spa to freshen up before we headed to the airport. Overall, I enjoyed my stay at this hotel.
Nothing.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe team was amazing, helpful and attentive. Great location.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe personalized attention and hospitality.
Nothing
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewEverything is great and staff are always the best
Nothing is bad
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewEveryone was so lovely!
Facilities
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewThe location, the staff who went over and above in ensuring a wonderful stay. I became unwell during one of the days of my stay, and upon finding out the staff kept checking on me and sending me hot tea so i could feel better. The breakfast is fantastic too. The bed was very comfortable.
The rooms (i stayed in the one without window) could be bigger and more brightly lit.
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewThe hotel is close to many places to visit and things to do. The staff were very friendly and gave great advice on where to go and what tours to take special mention to Ms. Evely. Breakfast was really tasty. I highly recommend this place and will definitely stay here again when I come back to Hanoi.
Nothing
Dear Paul, Thank you for sharing your kind feedback. We are thrilled to hear that you enjoyed our convenient location, tasty breakfast, and especially the service provided by our team - particularly Ms. Evely. Your recommendation and intention to return are truly appreciated. We look forward to welcoming you back on your next visit to Hanoi. Best regards, La Sinfonia Majesty Hotel and Spa
Dear Paul, Thank you for sharing your kind feedback. We are thrilled to hear that you enjoyed our convenient location, tasty breakfast, and especially the service provided by our team - particularly Ms. Evely. Your recommendation and intent… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewRight in amongst all the hustle and bustle of the Old Town. Close to the lake with plenty to see and do close by.
Very comfortable, very friendly staff and exceptional quality facilities
Dear David, Thank you for your kind review and choosing us for your recent stay. We are pleased to hear that you had a wonderful two-night experience with us and that you enjoyed both the comfort of our facilities and the vibrant surroundings of the Old Town. Your compliments on our staff truly mean a lot to us. We are dedicated to providing a warm and memorable experience for every guest, and it is rewarding to know we met your expectations. We hope to welcome you back again soon for another exceptional stay. Best regards, La Sinfonia Majesty Hotel and Spa
Dear David, Thank you for your kind review and choosing us for your recent stay. We are pleased to hear that you had a wonderful two-night experience with us and that you enjoyed both the comfort of our facilities and the vibrant surroundi… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewLovely room. Staff were what made it- so genuinely lovely . Breakfast on rooftop- exceptional service and food.
We had a room with a balcony- too hot to sit on it but lovely and light. Our son had a room without a window- would avoid .
Dear Abby, Thank you for your kind review. We are delighted to hear that you enjoyed your room and that our team genuine hospitality made such a positive impression. It is also wonderful to know you appreciated the rooftop breakfast and the quality of both the service and food. We do understand your feedback regarding the room of your son, and we sincerely appreciate your honesty. While some of our rooms are designed differently due to the building layout, we always recommend guests reach out to us ahead of their stay so we can help find the best option to suit their preferences. We hope to have the opportunity to welcome you and your family back again soon. Best regards, La Sinfonia Majesty Hotel and Spa
Dear Abby, Thank you for your kind review. We are delighted to hear that you enjoyed your room and that our team genuine hospitality made such a positive impression. It is also wonderful to know you appreciated the rooftop breakfast and the… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewAbsolutely incredible to stay in this hotel. I am so happy that I chose this hotel for my holiday. The staff was extremely attentive and kind. Spa services of good quality,. The breakfast 🍳 super good.
I didn't choose the room windowless.
Dear Jurgita, Thank you for choosing to stay with us during your holiday. We are glad to hear that you had such a positive experience, from the attentive service provided by our team to the quality of our spa and breakfast offerings. We do understand that a room without a window may not be ideal for everyone, and we appreciate you sharing this feedback. Your comments are valuable and will help us as we continue to improve our guest experience. It was a pleasure having you with us, and we look forward to welcoming you back in the future. Warm regards, La Sinfonia Majesty Hotel and Spa
Dear Jurgita, Thank you for choosing to stay with us during your holiday. We are glad to hear that you had such a positive experience, from the attentive service provided by our team to the quality of our spa and breakfast offerings. We do… Show more