Charging points were weirdly placed

Loved the location, friendly staff and the rooms

Stayed in August 2025

Nothing negative.

Way beyond expectation and value for money. Staff were great and special thanks to Hoap (who helped sort out an onward booking problem) and Richard in the restaurant. Room accountrements (toothpaste, combs, drinks, food) were complete. Located in the old quarter and handy to everything.

Stayed in August 2025

The friendly staff, very welcoming and helpful!

Stayed in August 2025

Nothing

A real 4 star hotel, great location, very clean rooms and bathrooms, staff was exceptional, good breakfast

Stayed in July 2025

Excellent staff services and they were so friendly and helpful

Great location close to the lake and right in the old quarter

Stayed in August 2025

Hanoi Pearl Hotel was an amazing experience. The staff were exceptionally helpful. They went out of their way to ensure we are accommodated for. Highly recommended!

Stayed in July 2025

Nothing.

Wonderfu,l attentive, knowledgeable staff. Great location for easy access to most things in Hà Nội city center. Excellent breakfast choices and very tasty. Will probably stay again on my next adventure.

Stayed in July 2025

Nothing

Everything, the staffs are exceptional. Very helpful. Hailey, Clark and all off the front desk people are so helpful. We love this place

Stayed in June 2025

Everything I like about hotel

Stayed in June 2025

Enter door little bit hard to close 😔 maybe I'm not much muscle 💪 😊

Everything close by easy taxi or Grab The staff's nice 👍 and helpful speak and understand English The good breakfast ( lots of food for select) is good to start day of tour Room clean and good size Thanks to all to help us wonderful stay Will come back

Stayed in June 2025

Nothing I didn’t like.

Location was excellent.

Stayed in June 2025

Great location. Great staff.

Stayed in June 2025

The hotel was centrally located and close to all tourist attractions with many restaurants in walking distance and a great little restaurant just diagonally opposite the restaurant and at the corner, the best Bhan Mi's. The room with balcony was fantastic, and on the top floor is the bar where we could order from and they brought everything to the room. They make the best cocktails ever!! The service from reception is outstanding. From the collection at the airport to booking our transfers to Sa Pa. The team even checked us in at the airport, as they knew we were arriving late from Sa Pa, just before we flew to Da Nang. Definitely highly recommended.

Stayed in March 2025

We really enjoyed our stay at Hanoi Pearl Hotel. I usually find things that do not meet the description, but I truly liked this accomodation and wanted to share with everybody. A big plus is the location, right in the center, the Old Quarter, 3 minutes to reach the lake and close to the main attractions. For us, this was perfect, especially since it was our first time in Hanoi. Another plus is the friendly staff and a special mention goes to Dominic, who truly made our stay memorable. He took his time and shared wonderful stories about Vietnam, guided us through our entire stay and gave us great local recommendations. I felt that he really cared about making our trip special. The overall atmosphere was warm and welcoming, making it a nice place to relax after a day of exploring. The room was clean and comfortable. We highly recommend this hotel!

Stayed in March 2025

I have stayed at the Pearl three times over the years and have always had a lovely experience. I scented towels are an extremely nice touch.

Stayed in May 2025

Nothing

Location and lovely staff

Stayed in May 2025

Nothing

Location

Stayed in April 2025

Nothing

Wonderful staff and Great location! The Hanoi Pearl Hotel is in an excellent location in the old quarter, 02 minutes walking distance to Hoan Kiem Lake. We had a comfortable stay at Hanoi Pearl Hotel. We booked for 06 nights and the room was spacious with a view, clean and provided us with the amenities we needed. The staff were amazing, accommodating and very helpful from the time we checked in. Cyan at the front desk welcomed us and briefed us polices politely. Also, Clark and Harvey always showed their willingness and were helpful. All the staff had a smile and took the time and effort to remember our likes and routines. One day, the room TV had an issue and the MT guys attended promptly to fix. There was a wide variety of food options for the breakfast buffet, which was lovely, and the staff in the restaurant were super attentive. The restaurant manager always ensures that we have food to meet our requirements, including making our coffee during breakfast. We had dinner a couple of nights in the same restaurant to experience Vietnamese cuisine, and all the dishes were excellent. Ms. Tha’s (hope the name is spelt correctly) service was excellent and spot on. She was very attentive and took care of us. The whole experience has made our trip to Vietnam one to remember. I would highly recommend this Hotel. Thank you

Stayed in May 2025

Stay made better with the free upgrade to biggest room they have. Hotel staff very friendly and helpful.

Stayed in May 2025

Very attentive personell, the room was well equipped and the hotel centrally located.

Stayed in May 2025

None

Location, room cleanliness, service staff from front desk to house keeping excellent

Stayed in May 2025

Nothing

Good selection and fresh

Stayed in May 2025

Everything was great. The room was clean and quiet, the breakfast yummy, and the location convenient. The staff: Clark, Rachel, and Harvey were all courtious and helpful. My only regret is I can't remember everyone's name because they were all so kind to me. I will 100% stay again if I am back in Hanoi, I felt like I got an excellent deal for the price

Stayed in May 2025

Nothing

Great location. Very comfortable room, nice breakfast and very friendly and helpful staff.

Stayed in April 2025