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Reviews of Hanoi Sail Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

977-979 Đ. Hồng Hà, Hoan Kiem, Hanoi, Vietnam

#650 of 1,018 hotels in Hanoi

Guests' Choice

Review Score

Based on 23 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    8.5

  • Facilities

    9.3

  • Staff

    9.6

  • Value for money

    9.5

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 23

  • Reviewed: August 17, 2025

    10
    excellent
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    i liked everything ❤️❤️❤️

    the staff of the hotel Min, Jack, and Quen times of trouble our suite case broke they helped us a lot …. they can speak English too .the room was so clean and they change the pillow case bed cover everything and also the Hotel is new

    Stayed in August 2025

  • Reviewed: August 12, 2025

    10
    Very attentive staff and convenient services, including transport and flexible check-in/out arrangements.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    • Exceptional cleanliness & service Guests frequently commend the hotel’s immaculate rooms and friendly, helpful staff. For instance, one guest wrote: “The rooms are very clean and spacious. The staff are very lovely … The breakfast is delicious.”  Another praised the “facilities and hygiene” and rated their stay a perfect 10/10  . • Delightful breakfast variety Many reviews highlight a satisfying and diverse breakfast, offering both international dishes and authentic Vietnamese cuisine. As one reviewer put it: “Great breakfast, big choice between international and typical Vietnam dishes.”   • Value for money Several return guests mentioned that the quality of service and accommodations made their stay feel like a very good deal. One guest noted it was “cost-effective,” and another simply remarked: “Second time back. Still good, everything is ok for the price.”   • Helpful staff and services Staff assistance—such as helping with luggage storage, arranging airport transfers, and even accommodating early arrivals or late departures—enhanced many travelers’ stays

    Stayed in August 2025

  • Reviewed: August 9, 2025

    10
    pleasant stay
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    i think it's a new hotel, my room was basic yet really clean, the price is reasonable, and the staff was very friendly and accomodating. overall it offers really good value.

    Stayed in August 2025

  • Reviewed: August 7, 2025

    9.0
    Good short stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location it’s a bit hard to walked to place just because it’s a cross the high way from the main area. But very easy by grab.

    The facility was clean and comfortable to stay at. The hotel was quite even when construction was going on near it.

    Stayed in August 2025

  • Reviewed: August 1, 2025

    10
    Exceptional
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very clean.helpful staff

    Stayed in July 2025

  • Reviewed: July 28, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/a

    The rooms are very clean and spacious. The staff are very lovely especially jack whom was extremely attentive throughout our stay, ensuring that all questions and needs were met. The breakfast is delicious a large amount of options. The hotel is in a great location most main sights are 20-30 minute walk and is located in old town. Great selection of food and cafes nearby.

    Stayed in July 2025

  • Reviewed: July 28, 2025

    10
    Comfortable and modern with friendly staff
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very comfortable room and bathroom, friendly and helpful staff (especially Min and Quynh who helped me a lot). The location is central and its easy to get to anywhere in Hanoi from here.

    Stayed in July 2025

  • Reviewed: May 15, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Alex is the best ! He helps me soooo much 🙏🏼

    Stayed in May 2025

  • Reviewed: May 11, 2025

    10
    Very nice friendly and good facilities
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very clean and facilities were really nice good break from hostels

    Stayed in May 2025

  • Reviewed: May 8, 2025

    9.0
    Hanoi delight
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast food was a bit bland basic

    Nice clean hotel

    Stayed in May 2025

  • Reviewed: April 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights

    Room could be better with a window and a little bit more attention to cleaning, but was not dirty at all. Position is 10-20 minute walk to Hanoi old quarter and area narrow the hotel doesn't have much to offer so you have to walk or take a taxi.

    Great breakfast, big choice between international and typical Vietnam dishes. The staff is great and very helpful. They assist us with storage luggage to let us travel around Vietnam with just our backpack which was really appreciate. They also provide a taxi for the airport: we have taken it both when we arrived and then when we left. The car is really spacious, clean and in perfect timing.

    Stayed in April 2025

  • Reviewed: April 18, 2025

    10
    Perfect service
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    10 out of 10 for the room as well as service 👍 Extended my stay 1 more day in Hanoi and found this place at the last minute. The room is new and in great condition. Staff are friendly and helpful. Definitely will come back for my summer holiday in the next few months 👍👍

    Stayed in April 2025

  • Reviewed: April 13, 2025

    10
    Excellent
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good staffs

    Stayed in April 2025

  • Reviewed: July 6, 2025

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There was a cockroach in the bathroom but the staff were really helpful in getting rid of it and offered new room

    Stayed in June 2025

  • Reviewed: May 17, 2025

    7.0
    Stay was good but front dest staff was not helpfull even Two days they didnot mention that there is a lift till garage
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Approach was bad , tour bus cant come there we had to walk till road .

    Clean,

    Stayed in May 2025

  • Reviewed: May 15, 2025

    7.0
    Except breakfast menu all is good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Breakfast Menu

    Staff service

    Stayed in May 2025

  • Reviewed: April 26, 2025

    5.0
    Nice place, bad location.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was quite difficult. It’s about a mile walk to get to a pedestrian bridge to cross the motorway and get into Hanoi. Toilets smelled like drains.

    Breakfast was fantastic, TV in the room had Netflix and the hotel was very clean and tidy.

    Stayed in April 2025

  • Reviewed: April 20, 2025

    2.0
    Poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bad location, room was dirty, there was a bandaid in the shower and hair everywhere. Rooms nothing special and bed was really uncomfortable unless you like hard beds.

    Stayed in April 2025

  • Reviewed: June 14, 2025

    10
    We had a 3 day vacation in Hanoi and were lucky to find this hotel, Min and Jack are really kind.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Good staff

    Stayed in June 2025

  • Reviewed: May 26, 2025

    10
    min was very nice
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: May 13, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: April 20, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

Showing 1 - 23

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