Reviews of Hanoi Stella Hotel 3 stars
36 Hang Tre, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 April 2025 · Stayed in March 2025
Verified reviewlocation
Reviewed: 23 March 2025 · Stayed in February 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewLocation and service staff
Cleanliness was poor - dirty suspicious stains which I removed from the wall myself. Bar fridge that didn’t chill. Breakfast buffet was very basic, and decade more limited, when occupancy levels decreased.
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewEverything was great the staff was amazing and respectful 🙏 and the location was great in center
Nothing
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in January 2025
Verified reviewReviewed: 16 February 2025 · Stayed in January 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewGreat location (close to Hanoi main spots, especially opposite the bus stop for Bus to the airport), helpful staff, cleanliness.
Reviewed: 4 February 2025 · Stayed in January 2025
Verified reviewIt’s near to all area in old quarter
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewThe girl at the reception was exceptional!
Reviewed: 24 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 8 January 2025 · Stayed in January 2025
Verified reviewNothing
Room 102 If you book this hotel make sure you are not in this room as my friend had luck with her room on the 5th floor. In 102 there is no window, the shower is broken, the pipe in the sink is broken, the water flows like a waterfall. The administrator was snoring and coughing all night. Nightmare. Breakfast is very bad, better to eat outside. There are many cafes near the hotel with good coffee and pastries.
Dear Ms Elena, Thank you for your booking with us And we had blocked a room as your booking confirmation for a supperior room without window When you checked in at midnight, you had asked for a room with balcony. Due, this is the last room checking in at midnight, we we were unable to serve it as per your request. And because we also can not help to find any other solution for you, so we agreed to let you cancel the booking as per your request. . Finally, you had stay in the arranged room due other hotels are also fully booked We are sorry for this bad experience and hope you will had better room view in the next coming trip with us Best Regards.,
Dear Ms Elena, Thank you for your booking with us And we had blocked a room as your booking confirmation for a supperior room without window When you checked in at midnight, you had asked for a room with balcony. Due, this is the last roo… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewLocation and staff were excellent. Though we were on the first floor, outside noise didn’t bother us and we slept soundly.
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewBreakfast area - the sitting area was small and menu was limited but enough that we found something, my 10 year old had eggs that were ready made by a wonderfully friendly cook. There was toast and coffee, pho, made to order eggs, salad and water/ watermelon juice. Staff - very kind and willing to help. The cleaners and cook were nice as well. Room - large and spacious with 2 double beds. The mattresses were foamy and hard to sleep- some may like this type though. We had a balcony with 2 little chairs and plants to make it more pleasant. It was tidied when asked with clean sheets and towels. Area- we were there for New Years and it was a perfect location to get downtown and back with ease. Wifi & TV - there was basis cable and there were a few English programs available. Internet was solid as well.
The bathroom was basis. The shower head and toilet could use an update but it was all in working order. The refrigerator was not turned on but the staff offered to keep food and drinks the kitchen upstairs. Noise from the bus stop across the street and the traffic was bothersome from around 6-10 pm.
Reviewed: 1 January 2025 · Stayed in January 2025
Verified reviewStaff were very friendly, very helpful, especially Lily she helped me book 2 excursions which were very very good and good value
There was nothing I did not like about the property. I like my stay there.
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in December 2024
Verified reviewThe property is beside the no 86 bus to airport and is in walking distance to all the attractions in the old town .The front line receptionist Lily,Lien and Kelvin who spoke great english were brilliant. Lily organised trips to Ha.long Bay and Ning Bing for me .The room was lovely and a special thank you to the chef who came in early to cook breakfast which was lovely when leaving early on day trips .Thank you also to the cleaning staff who made the room so clean .
I did not like the fact that I had to leave the hotel and continue on my travels
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewGreat location, super comfortable beds, extremely helpful staff, 24 h service.
This is a rather simple hotel, don’t expect luxury.
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewLocation, delicious breakfast, helpfull people
Reviewed: 6 November 2024 · Stayed in November 2024
Verified reviewlocation near bus station
3% fee for credit card payment
Reviewed: 11 October 2024 · Stayed in October 2024
Verified review