Reviews of Ambassador Hanoi Hotel & Spa 3 stars
65 Hang Dieu Street, Hoan Kiem, Hanoi, Vietnam
Loading
Guests also reviewed these properties:
Istanbul, Turkey
Hyderabad, India
Rowlett, United States
Pavčina Lehota, Slovakia
Polichno, Poland
Ordacsehi, Hungary
North Conway, United States
Rionegro, Colombia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGreat location, very hospitable host, and excellent value for money.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNice Hotel, nice staff, good spa , nice spa but it is opposite.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewMs May was very nice and help us very much!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFriendly personel and the location
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe clean room
Nothing
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel stay was very good. Value for money.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewlovely staff, massage shop right below
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and the staff was really accommodating. It was also minutes away from Old Quarter and famous restaurants.
None
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything, quality and price !
Nothing
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewWhere do I start!! The staff are amazing!! Rooms are spotless!! Nothing is to much trouble to help you!! A special thanks for Miss Money on reception!!!
Nothing!! All is 👍;
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe staff was super friendly and the location was perfect, in the center of the city.
Breakfast was poor and basic with no variety. The room was small, the bathroom had problems .
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewAmazing customer service and comfortable rooms.
Hanoi traffic is crazy!
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe staff and location
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe location was very central in the old quarter and the breakfast was good.
Nothing really bad, just not amazing. But for the price, very worthwhile.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewWe got an upgrade, lovely room, very nice staff
Nothing
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe hotel itself was nice and lived up to our expectations — clean, comfortable, and with a good breakfast. The younger staff members were friendly and helpful, which we really appreciated.
The woman who seemed to be in charge made our stay a bit uncomfortable. She was quite intense, didn’t seem to pick up on social cues, and insisted we leave a 10/10 review at checkout. That’s why I’m now editing my review — I have a feeling several of the glowing reviews may have been written with her standing nearby. We would’ve enjoyed our stay more if she hadn’t been such a central part of the experience. It felt like we had to tiptoe around her, and whenever we planned something on our own instead of booking through her, we were met with questioning instead of a simple “have fun, see you later!” Again, nothing wrong with the actual accommodation — but I wish the atmosphere had been more relaxed and less pressured.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified review