Absolutely no complaints. Safe, clean and comfortable.

As a solo female traveller I can't recommend this place enough. The staff was great. They got in touch with me before I landed. Helped me book my transfers from and to the airport. Also gave me recommendations for tours, restaurants and practically anything I needed.

Stayed in June 2025

You can pay half as much for just as nice (or nicer place)

Great location, excellent staff, nice place.

Stayed in March 2025

Nothing.

Staff were very kind and attentive. Great value for money.

Stayed in February 2025

Our first 2 nights were in a very small tight room with no exterior window. After an overnight trip to Halong bay we spent another night and that room was awesome. 10/10 where the other room without an exterior window I would give a 7/10.

Cleanliness, location, price and staff.

Stayed in February 2025

Balcony was tiny, about 4' x 2' with one small chair and table. Not big enough for two people. Wifi was reasonable when it worked for basic TV viewing or Internet browsing but too unreliable for large uploads or video conferencing (we suspect this may be a general Internet service problem not unique to this hotel but we found our roaming cellular data more reliable) TV was a little dated and troublesome. We didn't try to watch much TV, but when we did we couldn't get our Netflix  or Amazon Prime streaming services to work on it)

We loved our one week experience at this hotel. Excellent location in the Old Quarter. Walked everywhere. Staff were wonderful. Friendly, thoughtful and accomodating. We very much enjoyed interacting with Lien, Bun and Binh every day. Price of big breakfast, including anything from the buffet and menu, was very reasonable. Thoughtful housekeeping, like draping my cell phone cord over the pillow so it wouldn't get lost in the bedding. Good sized room with king bed (very firm mattress) and two night tables. Bench at foot of bed was a nice touch. Big shower. Desk, counter, closet and shelves made it easy to store our things. In-room safe, kettle and fridge. Attractive, clean and comfortable.

Stayed in January 2025

Very friendly attentive staff

Stayed in November 2024

nice location...ac works well...very very hot water...starbucks meters away...good enough.

Stayed in October 2024

Very noisy due to construction works in the building nextdoors and screaming in the stairways during the night

Location in the center Room for 5

Stayed in August 2024

Very hot

The staff at the hotel where brilliant.

Stayed in May 2024

The entire hotel is in need of renovations and the bathrooms could use a deep clean. Also there is a strange fragrence throughout the hotel that I wasn't a fan of.

Location is excellent right in the middle of the Hanoi Old Quarter. Staff is excellent and accommodating.

Stayed in June 2024

Helpful friendly management Much appreciated late check out

Stayed in January 2024

Not there long enough to comment,

We were only there for one night, but overall the hotel was good and satisfied our requirements with regard to its location. The room was comfortable with an ensuite bathroom and the bed was very comfortable

Stayed in January 2024

Carpets in hallways seemed old

Clean and good service, close enough to tapei101

Stayed in November 2023

Bathroom can be better

Convenient

Stayed in August 2023

The facilities are kind of run down

The service provided by Michael Hake was excellent

Stayed in August 2023

Good location

Stayed in July 2023

The laundry service was quite expensive for hanoi but not that effective

Great location for exploring the old quarter - staff were really friendly and helpful - room was very comfy and large with a great view from the balcony - would highly recommend overall

Stayed in July 2023

nothing

The room had adequate space with lots of areas to put our bags. It was clean, quiet and comfortable. Both receptionist were amazing. From the first one who checked us in, assisting with transfers requirements even after she’d finished work for the day & was still assisting during her evening off. The second receptionist was also very helpful, assisting with breakfast she even escorted us across the road to our transfer.

Stayed in July 2023

No comment.

Staff speak good English and were very friendly and helpful.

Stayed in May 2023

cleaning could have been better, stains on bed sheets etc

perfectly located, super friendly staff, real emphasis on making you feel at home

Stayed in May 2023

We booked a “family suite” but really it’s just two rooms down the corridor from each other, so it’s a bit misleading. We also booked a street food tour through the hotel - the tour was pretty good but the price was really really expensive, more than what we have seen online. Partly our fault for not asking the price first, but I guess we trusted the staff to give us a good deal as they were so friendly.

Staff were really friendly and welcoming, the location was excellent, and the rooms were nice and clean and spacious - would definitely recommend staying here.

Stayed in January 2023

it’s was conveniently in the Old Quarter

Stayed in January 2023

I think it was very overpriced :(

`Room was nice and modern, but smaller than expected. Staff were friendly and welcoming. Comfy bed. Location was walking distance from shops, restaurants etc.

Stayed in December 2022

Frosted door and window for toilet is bad. Too see through. Travel for couples would be fine. Travelling with friends or adult family would be awkward.

Toilet is nice and clean. Bed and balcony is nice.

Stayed in January 2023