Room is slightly small.

Very good location and excellent value for money. Does what it says on the tin. The girl on front desk was very friendly and helpful.

Stayed in August 2025

The only two things that were "challenging" was that it was difficult to find at first because it's down a little alley way and google maps had a hard time getting us there! The shower was also a little finicky but it had good pressure so maybe that was just our room. Although our room also had a bath so that was nice!

The receptionist, Julie, was so lovely and welcoming and made us feel at home! The beds were really comfortable!! The room was big so we had loads of space! The lighting was really nice too, we could have bright lights or dim lights so if you like that sorta thing. We stayed here after staying in a cramped hostel so it was very much appreciated!

Stayed in August 2025

nothing, they let me check in earlier because I’m just gonna be there for few hours. And the receptionist speak English she’s very nice.

Although the property is around the public market kinda trouble to find at first but this is on me I’m kinda tired.

Stayed in August 2025

The property feels a bit old and might benefit from some light renovation, such as fresh paint in the hallways or exterior.

I had a wonderful stay here! The receptionists, especially Juliet and Tu, were very friendly and welcoming. Juliet in particular was exceptional—always willing to help with travel-related questions and arrangements, which made my trip so much easier. The staff were also very accommodating to our needs and made sure we were comfortable throughout our stay. The hotel’s location is excellent, right in Hanoi’s Old Quarter on a vibrant street full of energy, shops, and food options. Highly recommended for anyone visiting Hanoi!

Stayed in August 2025

A very reasonably priced hotel in a great position in the old town. Staff are friendly, attentive and very helpful. Highly recommended to budget style travelers.

Stayed in August 2025

The location is not good. It’s a street market right when you come out

It is okay. I like the price and the bed is not that bad for 1 night stay it is good

Stayed in August 2025

My only real grip is that the air con didnt really cool the room enough despite being on full and at 17 . It was fighting against a water heating system in the bathroom that I tried to turn off. It was also 37 outside when I stayed . This made sleeping a bit difficult. Apart from this I was very happy

Great hosts. Location is as right beside the old city gates in the old quarter . Interestingly there was a full fish/ meat/ vege market literally across from the doorstep. Very handy to beer street etc if that’s what you are looking for . Property was small and clean

Stayed in August 2025

There were a few small ants on the ground but it wasn't threatening.

The value for money is great! The room was clean, the bed very comfortable, nothing was missing in the room. In addition, there was a very warm welcome and check-in was quick. There are even tours offered to discover Vietnam.

Stayed in July 2025

Good location and the staff were super friendly and helpful

Stayed in June 2025

The AC was quite noisy and the WI-FI wasn’t great on the top floor

Great location

Stayed in May 2025

The location is not the best. Really busy street

The staff was very welcoming and pleasant. Willing to make your stay better.

Stayed in April 2025

We stayed at CityGate Hotel for 5 nights when we first arrived in Hanoi. Overall, the hotel was fine and in a great location. However, it’s right beside an active party hostel, so expect some noise in the evenings. The photos online were clearly taken quite a while ago—the hotel doesn’t look as polished in real life. We didn’t notice any unpleasant smells, but the exterior balcony doors didn’t lock properly. It looked like older balcony doors had been damaged and not replaced, with new ones installed just inside. If both sets of doors had been secure, it would’ve helped with noise reduction from the street.

Stayed in February 2025

The cleanliness should be improved.

Location is good. Staff friendly with a big smile. Room is quiet.

Stayed in April 2025

The lift needs to be changed Room cleaner come at the wrong time. Must Improve room facilities.

Clean ,cool & quite....Comfortable

Stayed in March 2025

Everything was Ok

The location is great, nearly bars, coffeehouses, local street food and shops. Also Hanoi night life Just between 15-20 minutes by walk are the lake with the red bridge. Around the lake are many activities. Also the train street is not far away. The first room was little but I slept well in both, rooms are clean and have hot water. The second room was better and bigger. The reception people was friendly and helpfully. Just on the corner outside the Hotel are one the best Vietnam soup, it was my breakfast every day! the HotelThey offer me a tour to Halong bay. Definitely I recommend this place.

Stayed in March 2025

The room is really small and dim. I was a solo traveller. It was just fit for one person. I felt not valuable for money. Maybe because I booked very last minute.

It is in great location of Hanoi old quarter. Very closed to lots of restaurants and cafes around. The receptionists were really helpful and welcoming.

Stayed in March 2025

reachable places through the hotel.. near local shops and markets ... friendly staff and the recipients as well.

Stayed in March 2025

In the center of old hanoi.

Stayed in March 2025

Great location, I had a balcony facing the main street. It was a nice plus.

Stayed in February 2025

Super noisy and bright but staff done their best to make it as comfortable as possible

Stayed in February 2025

The pictures are way too generous with the room. The bathroom is divided by a thin door, and has an opening to the outside, That plus the simple windows hampers temperature isolation

Two beds, closet

Stayed in February 2025

We forgot to lock the door as we got in so late, and a housekeeper opened the door and stuck her head in when we were in bed. (This was before usual housekeeping times, I think they just didn’t know the room was occupied!)

Allowed us to check in at about 2am which was good

Stayed in February 2025

Room a little on the small side

Great location, great price and nice private en-suite bathroom.

Stayed in January 2025

My first night I got upgraded to a bigger room which was nice, and I was under the impression that check out was at 12 and that I could stay in my room until then. But at 10 the cleaning lady was knocking och shouting outside of my door to change rooms, and I was still in bed so it was a bit stressful. The glassed in the first room were not cleaned. The hot water is running out pretty quickly and would have been nice with soap and shampoo.

Everything was very comfortable. I was very happy with my stay. The staff helped me contact the bus company I had booked a ticket with when the car didn't show up.

Stayed in February 2025