Reviews of Hanoi City Gate Hotel 3 stars

The staff was exceptionally kind. The receptionist, Julie, made us feel very comfortable and helped us with the booking of our tour to Ha Long Bay. Friendly and kindness to its peak.

Yes, the space in the room is less, but it's good value for money. So if you are with friends and want to explore Old Quarters, this is the coziest place to be, with a decent amount of fees.

Very good location and excellent value for money. Does what it says on the tin. The girl on front desk was very friendly and helpful.

Room is slightly small.

Clean room, hotel has an elevator. There is cosy and quiet in the room. Big bed, towels are clean. The personnel are friendly and helpful. It is located near the market and bus stop. Near the hotel you can find many places to eat.

Nothing

The location

The elevator

The receptionist, Julie, was so lovely and welcoming and made us feel at home! The beds were really comfortable!! The room was big so we had loads of space! The lighting was really nice too, we could have bright lights or dim lights so if you like that sorta thing. We stayed here after staying in a cramped hostel so it was very much appreciated!

The only two things that were "challenging" was that it was difficult to find at first because it's down a little alley way and google maps had a hard time getting us there! The shower was also a little finicky but it had good pressure so maybe that was just our room. Although our room also had a bath so that was nice!

Although the property is around the public market kinda trouble to find at first but this is on me I’m kinda tired.

nothing, they let me check in earlier because I’m just gonna be there for few hours. And the receptionist speak English she’s very nice.

I had a wonderful stay here! The receptionists, especially Juliet and Tu, were very friendly and welcoming. Juliet in particular was exceptional—always willing to help with travel-related questions and arrangements, which made my trip so much easier. The staff were also very accommodating to our needs and made sure we were comfortable throughout our stay. The hotel’s location is excellent, right in Hanoi’s Old Quarter on a vibrant street full of energy, shops, and food options. Highly recommended for anyone visiting Hanoi!

The property feels a bit old and might benefit from some light renovation, such as fresh paint in the hallways or exterior.

A very reasonably priced hotel in a great position in the old town. Staff are friendly, attentive and very helpful. Highly recommended to budget style travelers.

It is okay. I like the price and the bed is not that bad for 1 night stay it is good

The location is not good. It’s a street market right when you come out

Great hosts. Location is as right beside the old city gates in the old quarter . Interestingly there was a full fish/ meat/ vege market literally across from the doorstep. Very handy to beer street etc if that’s what you are looking for . Property was small and clean

My only real grip is that the air con didnt really cool the room enough despite being on full and at 17 . It was fighting against a water heating system in the bathroom that I tried to turn off. It was also 37 outside when I stayed . This made sleeping a bit difficult. Apart from this I was very happy

The value for money is great! The room was clean, the bed very comfortable, nothing was missing in the room. In addition, there was a very warm welcome and check-in was quick. There are even tours offered to discover Vietnam.

There were a few small ants on the ground but it wasn't threatening.

Very good stuff and location

A hotel with very friendly staff, in a perfect location, and all the amenities you need. My go-to hotel every time I stay in Hanoi, and it never disappoints!

Nothing!

Good location and the staff were super friendly and helpful

bed bugs

Perfect location and Julie on Reception was so friendly and helpful

Nothing

As soon as I arrived Julie at the front desk welcomed me and showed me my room. Her service was perfect and she offered great recommendations for things to do. I booked a small room for myself, and I paid the same price I would’ve paid for a shared room in a hostel. I was not expecting much because of the cheap price and the ratings on Booking.com, but I was extremely pleased with my experience. This place deserves a better rating. It was clean, the service was great, and the location is ideal.

Perfect location in the Old Quarter, helpful staff and decent rooms.