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Reviews of Hero Hostel & Billiards

5A Trần Nguyên Hãn, khóm Châu Quới 3, phường Châu Phú B, Thành phố Châu Đốc, Chau Doc, Vietnam

#23 of 41 hotels in Chau Doc

Guests' Choice

Review Score

Based on 61 hostel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    9.2

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    8.0

  • Free Wifi

    10.0

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Showing 1 - 25

  • Reviewed: April 25, 2025

    8.0
    Above Vietnamese hostel avarage
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was pretty small and we were not able to close the bathroom window, so heat and mosquitoes could enter easily

    Good money for value, the room was curated and neat. Staff was friendly and supportive

    Stayed in April 2025

  • Reviewed: March 22, 2025

    8.0
    Great Hotel if not in ground floor rooms.
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    My room was situated between the reception desk and the bar. I could not open my curtains because everyone in the bar could see into my room. On the night of my arrival, there was a party in the bar area and it was extremely noisy. It was very unfair to expect a guest to stay in this room unless it was a guest attending the party. The following nights were not as noisy as the party night but still not able to rest until the bar had closed.

    All good. Problem with situation of room. Staff really tried hard to ensure I had a pleasant stay.

    Stayed in March 2025

  • Reviewed: February 25, 2025

    8.0
    Come with mosquito-repellent!
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Positive: The hostel has an excellent position if you are in Chau Doc to get the speedboat to Cambodia. It's literally 2' walking from the boarding point. The hostel also has a rooftop café which is very nice. I had a private room, it was clean. Negative: The walls are very thin, you can clearly hear what happens in the rooms around yours. But most importantly, my room was FULL of mosquitos. As soon as I checked-in I killed some 6-7 mosquitos. However some new ones kept appearing. I spent only one night there and I must have seen between 10 and 15 mosquitos. My room had no windows, so I was wondering how they kept getting in. Then I noticed one mosquito close to a hole in the wall, so I assumed that's where they came from. Not a huuuge deal, but keep it in mind!

    Stayed in February 2025

  • Reviewed: January 29, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very near boat to phnom penh cambodia Helpfull personal

    Stayed in January 2025

  • Reviewed: January 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small an damp rooms

    Great location for getting to the ferry, worked well for one night

    Stayed in January 2025

  • Reviewed: January 23, 2025

    8.0
    Clean and cheap, just very small.
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 2 nights

    Very small room. Also bathroom has no shower curtain/area, so always water all over the bathroom floor, quite annoying.

    Clean room, good wifi, good price, friendly staff. 3 minute walk to the ferry boat to Phnom Penh.

    Stayed in January 2025

  • Reviewed: January 14, 2025

    9.0
    Clean and comfortable!
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 3 nights

    - Room a bit on the small side - Windows were frosted so you couldn't see out of them; however there were no curtains so the outside light came in at night, and in the morning it got bright early

    - Great central location very close to the river (and the docking point of the boat to/from Phnom Penh), lots of restaurants, etc - Clean rooms - Staff was very helpful and helped us arrange transport to local sights (we even played billiards on the last day!)

    Stayed in January 2025

  • Reviewed: January 10, 2025

    9.0
    Chau Doc comfy stay
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    You need to insert the room card in a sort of plug to activate the light and all but you sometimes need to try a few times before it "clics". Same thing to open the bedroom door with the card.

    I stayed in a bedroom, not a dorm but it was very comfortable, clean and good value for money. Everything worked properly, lights, shower, plugs, lock on the door.

    Stayed in December 2024

  • Reviewed: January 7, 2025

    8.0
    Good hotel with great location
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights

    Bed was hard

    Location, friendly and helpful staff, rooftop coffe and bar

    Stayed in January 2025

  • Reviewed: December 31, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Difficult language barrier The bed wasn’t very comfortable

    Good location Staff attentive

    Stayed in December 2024

  • Reviewed: November 7, 2024

    7.0
    Cheap nights stay close to pier
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice staff. Good location for getting the boat to Phnom Penh - only a few minutes walk.

    Stayed in November 2024

  • Reviewed: October 24, 2024

    7.0
    Too expensive for what the place offers
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very little, I think the price is too high for what it is.

    The room was clean and the staff helped me to book my bus tickets to Rach Gia!

    Stayed in October 2024

  • Reviewed: August 14, 2024

    8.0
    It's a very small room.
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    This room really was very small! You could just fit a double bed in there. It would be a really tight squeeze for 2 people and luggage.

    Great location near the riverfront and departure point for the ferry to Phnom Penh. Lots of food available nearby and there's a large supermarket across the road. Staff are efficient and cheerful. The room and bathroom were spotless.

    Stayed in August 2024

  • Reviewed: April 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could be cleaner, lots of cobwebs and hair in the shower.

    Location & free pool tables

    Stayed in April 2024

  • Reviewed: March 24, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good location very close to the pier if you arrive with boat. Big, spacious, and clean room. Towels provided. Kind staff who arranged a bus to Can Tho for us.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Perfect location Clean room and comfortable bed Very friendly staff Billard

    Stayed in March 2024

  • Reviewed: February 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Room with Garden View
    • Stayed 6 nights
    • Submitted from a mobile device

    Good location, helpful & friendly staffs.

    Stayed in February 2024

  • Reviewed: January 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff don't speak much English but we used Google translate to communicate.

    Location is very good, close to the pier. Nice terrace to have a drink. They booked a transfer for us

    Stayed in December 2023

  • Reviewed: January 11, 2024

    8.0
    Works well for pre-departure to Cambodia (in case you need to take early boat trip)
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    We had three rooms. One of the rooms did not have windows

    Good choice for an economic stay for one night before a boat departure to Cambodia. It is a billiard youth place with several rooms attached. The boat departure point is 70-100 meters in a rather expensive hotel, so walkable distance even with luggage, which saves worries and time in the morning to find transportation in this relatively small town. There is a Coop shop next door where you can get snacks for the boat and there is a cafe open in early hours where you can get Vietnamese coffee. The rooms were clean, with coffee/tea/kettle, flowers and air-conditioning. Staff were very friendly and helped to carry our luggage one floor up the stairs (no elevator).

    Stayed in January 2024

  • Reviewed: December 31, 2023

    8.0
    overall fine for a one night stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hard to communicate with the staff/ no english.

    great location to catch the early morning boat for Phnom Penh. nice rooftop bar.

    Stayed in December 2023

  • Reviewed: December 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Just don't take the smallest room if you are two people because they are really small

    Very nice staff and very helpful! A woman helped us to organise our trip very nicely for the right price. The bar on the terrace is very nice. Good quality for the price.

    Stayed in December 2023

  • Reviewed: December 25, 2023

    7.0
    Clean hotel in great location but small rooms and a bit pricey
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    When booking rooms on booking.com I always book rooms with a window. I’m a bit confused as the details of the room I booked online included a view which I assumed meant a window ( don’t care what the view is just want a window). When shown to my room it was the smallest room I’ve ever seen and no window!! Linh helped me change to a room with a window but I had to pay 100,000d more a night. The upgraded room did have a window but no curtain so very light at night. The upgraded room was also very small. This has been the smallest room but the most I have paid for the 28 days I’ve been in Vietnam

    Spotlessly clean, elevator to level 4, excellent location, close to river, ferry, markets, temples/pagodas. A big supermarket next door. Sam Mountain 5kms but easy to get to. Linh at reception very helpful, friendly & very good English

    Stayed in December 2023

  • Reviewed: November 30, 2023

    9.0
    Great choice of quality budget accommodation near town centre
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing lacking was a mosquito net, but there were no mosquitoes in my room anyway.. Thin walls but not a problem for me as no noisy neighbours!

    Newly fitted and very good, generally clean room; exceptional value; plenty of working sockets; good lighting; comfortable bed; soft squishy pillows; good aircon; even a hairdryer! Good location within 10 mins walk of central market, ATMs, etc and 3 mins walk from Victoria Hotel's excellent restaurant (breakfast available for non guests at perfectly ok price and boat dock for Cambodia.)

    Stayed in November 2023

  • Reviewed: February 27, 2025

    1.0
    Worst place I've ever stayed and not even cheap
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Disgusting rooms, various stains on the walls and god knows what on one of the pillows. Cockroaches and ants. Mold all over the place. Walls so thin you could see wether your neighbour had their lights on and sound isolation non existent.

    Decent location

    Stayed in February 2025

Showing 1 - 25

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