Reviews of Hoàn Kiếm Lake View
11a Ngõ Hàng Hành, Hoan Kiem, Hanoi, Vietnam

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Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThere is night 1-Click gate is closed I’m fast time see same like this one
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewBest bathroom in 6 weeks in Vietnam. Location is awesome.
Didn't have enough time there.
Reviewed: 9 December 2024 · Stayed in November 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewHost treated us like family
Breakfast is not included
Reviewed: 10 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewNo breakfast
No elevator only upper rooms are good as can see lake side
Reviewed: 27 September 2024 · Stayed in August 2024
Verified reviewAs per booking.com when I booked it's FREE BREAKFAST but in actual NO FREE BREAKFAST very disappointing.
Actual when I booked it has a FREE BREAKFAST but when we checked they told us NO FREE BREAKFAST it's so disappointing.
Reviewed: 27 September 2024 · Stayed in August 2024
Verified reviewI booked this hotel because it is showing free breakfast but unfortunately it's not happened. As per the owner NO FREE BREAKFAST included and very disappointing. Booking.com should be responsible on this. I need and explanation as to why they mentioned FREE BREAKFAST but in actual NO FREE BREAKFAST at all.
Booking.com information is not accurate when I booked it's with FREE BREAKFAST but in actual NO FREE BREAKFAST so be aware to those who would like to book this hotel.
Reviewed: 20 September 2024 · Stayed in September 2024
Verified review1. The location is closed to Hồ Hoàn Kiếm, it is very convenient for the traffic, doing massage, eating and having fun. 2. The alleyway into the hotel was relatively narrow, and I thought it was an uncomfortable hotel at first, but I was pleasantly surprised by how clean and comfortable the room was.
There is nothing poor here.
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewTake care, friendly, fresh, they help me in everything if we need
Reviewed: 19 July 2024 · Stayed in July 2024
Verified reviewReviewed: 17 July 2024 · Stayed in July 2024
Verified reviewReviewed: 20 April 2024 · Stayed in April 2024
Verified reviewNothing
Was down dark dingy alley to get to. Got there no rooms left they were booked. The staff were drunk and offered us somewhere dodgy to stay near by so we left.
Reviewed: 20 April 2024 · Stayed in April 2024
Verified reviewGreat location
The rooms are very dirty and dated. Walls are dirty, toilet paper jammed in aircon to get it to work. Taps rusty. Beds were dirty but surprisingly comfortable.
Reviewed: 28 November 2023 · Stayed in October 2023
Verified reviewView from 6th floor
there were no breakfast
Reviewed: 24 October 2023 · Stayed in October 2023
Verified reviewThe location is convenient.
Be aware!!! They don't offer breakfast as advertising. I booked the room with breakfast included but when I checked in, they just said no breakfast. AND don't be surprised if they sent you personal messages and ask for a deposit in advance which is super sketchy. The room is so tiny and there's no "Lake View" at all. AC is old and extremely noisy. I was so embarrassed and disappointed.
Reviewed: 7 October 2023 · Stayed in October 2023
Verified reviewLocation
Sorry you’re ok ! Your father him ok but your mum I think she is some problems big problem . Indian people the most of them staying very dirty and take some thing go drinking water not pay money. Booking lie don’t come don’t pay don’t cancel. My hotel never collect money in advance
Sorry you’re ok ! Your father him ok but your mum I think she is some problems big problem . Indian people the most of them staying very dirty and take some thing go drinking water not pay money. Booking lie don’t come don’t pay don’t cance… Show more
Reviewed: 14 September 2023 · Stayed in September 2023
Verified reviewReviewed: 30 August 2023 · Stayed in August 2023
Verified reviewReviewed: 13 July 2023 · Stayed in July 2023
Verified reviewReviewed: 2 July 2023 · Stayed in June 2023
Verified reviewIt is Amazing home with Hanoi lake view, nice and friendly host, Tommny. He is so kind and helpful to me supporting in my short staying, I highly recommended to everyone.
Reviewed: 28 June 2023 · Stayed in June 2023
Verified reviewReviewed: 8 June 2023 · Stayed in June 2023
Verified reviewFriendly and welcoming host. Lovely place to stay