Reviews of Hong Ngoc Dynastie Boutique Hotel & Spa 4 stars
30 - 34 Hang Manh, Hoan Kiem, Hanoi, Vietnam
Loading
Guests also reviewed these properties:
San Andrés, Colombia
Jacó, Costa Rica
Port Elizabeth, South Africa
Fortaleza, Brazil
Caernarfon, United Kingdom
Limassol, Cyprus
José Ignacio, Uruguay
Sorrento, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat location, friendly staff and facilities excellent.
Couldn’t fault it
Dear Mr Phillip , Thank you very much for your kind words! We're thrilled to hear that you enjoyed our great location, friendly staff, and excellent facilities. Your feedback is truly appreciated and motivates our team to continue delivering the best possible experience for our guests. We look forward to welcoming you back soon! Warm regards,
Dear Mr Phillip , Thank you very much for your kind words! We're thrilled to hear that you enjoyed our great location, friendly staff, and excellent facilities. Your feedback is truly appreciated and motivates our team to continue del… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewNice And 5 star hotel nice aminitiies clean and frindly staff
none
Dear Oliver , Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay and found our hotel perfect for both families and couples. It’s great to know you appreciated our amenities, cleanliness, and friendly staff — your kind words mean a lot to our team. We truly hope to welcome you back for another 5-star experience soon. Warm regards,
Dear Oliver , Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay and found our hotel perfect for both families and couples. It’s great to know you appreciated our amenities, cleanliness, and friendly staff… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewRoom, breakfast,staff
Thank you very much for your kind words! We're thrilled to hear that you enjoyed the room, breakfast, and our staff's service. It was a pleasure having you with us, and we look forward to welcoming you back soon!
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe location. The rate is affordable and understandable.
We did not like the staff when we arrive. She’s a bit tough on us.
Dear Jomilyn , Thank you for taking the time to share your feedback. We're glad to hear you appreciated our convenient location and affordable rates. However, we're truly sorry to learn that your first impression with our staff was not as warm as it should have been. This is not the experience we aim to provide, and we will address this with the team to ensure all guests feel welcome from the moment they arrive. Your comments are very valuable to us, and we hope you’ll consider giving us another opportunity to provide you with a better stay. Warm regards,
Dear Jomilyn , Thank you for taking the time to share your feedback. We're glad to hear you appreciated our convenient location and affordable rates. However, we're truly sorry to learn that your first impression with our staff wa… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in March 2025
Verified reviewConvenient location
Lack of convenient mirror in the bedroom
Thank you for taking the time to share your feedback! We're glad to hear you found our location convenient—it’s something many of our guests appreciate. We also appreciate your comment regarding the mirror in the bedroom. Your feedback is valuable, and we’ll certainly consider it as we look for ways to improve our guest experience. We hope to welcome you back again soon!
Thank you for taking the time to share your feedback! We're glad to hear you found our location convenient—it’s something many of our guests appreciate. We also appreciate your comment regarding the mirror in the bedroom. Your feedback … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewVery nice and helpful staff, large room comfy beds, breakfast continental /Vietnamese. Had dinner one night and it was fantastic, they had to put the closed sign up as they were fully booked.
Nothing
Dear Chris , Thank you for your wonderful feedback! We're so glad you enjoyed the spacious room, comfy beds, and the variety in our breakfast. It’s great to hear you had a fantastic dinner with us — it was indeed a busy night, and we’re thrilled you were part of it! We truly appreciate your kind words and hope to welcome you back soon. Warm regards,
Dear Chris , Thank you for your wonderful feedback! We're so glad you enjoyed the spacious room, comfy beds, and the variety in our breakfast. It’s great to hear you had a fantastic dinner with us — it was indeed a busy night, and we’r… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified reviewComfortable and spacious rooms, good restaurant, closer shopping
Dear Ms Josephine , Thank you for your kind words! We're so glad you enjoyed our comfortable, spacious rooms, the restaurant, and the convenience of nearby shopping. We hope to welcome you back again soon! Warm regards,
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewCable TV not working. Apart from that, all was really great.
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewAll the staff were courteous and helpful. The breakfasts were ample and quite good. I loved the coffee they served in the morning. The reception helped with getting information about Hanoi and answering my various questions.
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewLocation was great
The room had no windows and it was extremely noisy
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThe location was excellent. The restaurant food was amazing.
Climbing into the bath to have a shower was quite dangerous especially for those with bad backs.
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewThe room was comfortable and quiet. Buffet breakfast was good and you could also order Pho, or omelette from a hot breakfast menu. The property was in a fantastic position in the old town.
Tv was not a smart TV - so no Netflix
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewWas quite so I could sleep, the staff were very nice and accommodating.
Shower was a little broke, but still managed to have an ok shower
Reviewed: 10 March 2025 · Stayed in February 2025
Verified reviewThe room and bed linen were clean and had a comfortable bed.
The shower was leaking, resulting to a lot of water on the floor. A half dead cockroach was standing in the isle of the breakfast room which put me off from eating anything
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewGreat location, clean, safe and comfortable. As a solo traveler was a great base to stay
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewThe room was spacious and clean. Plenty of hot water and good internet connection. Location is great, as well as isolation from noisy streets. Btw they use some beautiful perfume which makes it so refreshing every time you enter the hotel. Breakfast has tons of options. The staff speaks English perfectly and is happy to help with anything.
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewStaff was very kind and professional. Bed was comfortable and all very cleaned and tidy. Room was big and nicely decorated. Diverse and good breakfast!
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in December 2024
Verified reviewGreat location in easy walking distance of great bars and restaurants. The room was a good size with a nice view. The breakfast was buffet style with a great selection to start the day.