Nothing

Beautiful rooms, incredible staff - so helpful, friendly and happy! Also a fantastic location in the old quarter. Can’t recommend enough!

Stayed in September 2025

No cups for coffee at least

Very good location, very friendly staff, clean and spacious! Highly recommended.

Stayed in August 2025

Nothing

The location, it is at the heart of the old quarter. Also the cleaness. The stuff is so nice and helpful. I will definitely come again.

Stayed in August 2025

Nice hotel, clean rooms with a nice view and terrasse, really good crew as well they made the stay enjoyable

Stayed in August 2025

Nothing.

Everything, the location is excellent and the staff helpful. Thanks Thang for everything.

Stayed in August 2025

Great location, friendly staff, clean, quiet and spacious rooms. Nice view from the balcony.

Stayed in July 2025

All was good here

Nice room,clean and comfortable,ac and wifii spot on.

Stayed in July 2025

Fabulous location, beautiful staff. We loved having the balcony so we could enjoy the atmosphere even when it was raining. Plentiful hot water, a smart TV (kept my husband happy) and laundry service. We loved it so much we returned after visiting Ha Long and we then extended the stay! We would t stay anywhere else in Hanoi. Hughe thanks to Camille for being so helpful with everything.

Stayed in July 2025

Nothing

Staff are awesome. The main man is so friendly and helps with everything. Get the room with the balcony. It's worth the extra. Rooms are big especially for Hanoi Old Quarters, Smart TV has great sound quality and OS. Hot shower, WiFi works. Air con good. Pro tip: quicker to take the stairs than elevator if you're in 2nd or 3rd floor.

Stayed in June 2025

Nothing

Very clean hotel in a great location, walking distance from most things and very easy to get a bike when necessary. Staff were extremely helpful in helping us rearrange our stay after our plans were altered!

Stayed in June 2025

Nothing stay was perfect

Very central, comfortable rooms and extremely helpful staff

Stayed in June 2025

This is my go to place every time i’m in Hanoi. Good wifi to work, clean and modern rooms and in a really good location close to everything in the old quarter. But the best thing is the people working there always kind and ready to help. A special mention to Thang that helped me with all my questions and kept my luggage safe while I was travelling outside of Hanoi.

Stayed in May 2025

Small room , but very nice , very clean , staff ...very good service, very helpfull , very friendly try to help you with everything , always concerned about everything , the staff and employee's should be like this in every hotel

Stayed in June 2025

Nothing

The room is very spacious and clean, the central location makes it easy to get to famous places, the staffs are enthusiastic and happy to help anytime. They always welcome me with smile. I definitely want to come back again

Stayed in June 2025

I liked everything

Amazing rooms very spacious (32m2) very comfortable bed and very friendly staff. Also amazing location

Stayed in May 2025

Nothing at all.

Has been an amazing stay from as soon as I checked in. Large room with a balcony which is worth its weight in gold simply to get out of the hustle & bustle below. Near everything you need. Special shoutout to all at reception especially Tháng who always welcomes you back with a genuine smile & makes sure everything is okay. I believe it’s quite new so everything works perfectly & obviously updated to a very high standard. Stop your search & stay here!

Stayed in May 2025

- nothing not to like and we even came back twice!

- there are a lot of fake reviews of hotels in Hanoi, me and my boyfriend were a bit cautious about finding the right place but this hotel was fabulous. - We liked it so much here we cancelled our other hotel in Hanoi and came back here after we did a cruise in Ha Long Bay. - compared to other hotels in the area the rooms are huge, lots of space to leave luggage. - the staff are really lovely and go out of their way to help. They helped us organise airport transfers too. - we used the laundry services and our clothes came back the next day smelling so nice - location is in the old town centre, easy to walk around or get a taxi

Stayed in May 2025

Great location, comfortable room and lovely shower! The staff were always so welcoming and helpful. Tsang was always around to give us suggestions of where to eat and how to find local stores, a true star!

Stayed in May 2025

We had a lovely stay at Infinity Hanoi Hotel. The room was spacious, very clean, and had everything we needed. The staff were incredibly kind and helpful throughout our stay. We also had our laundry done there, which was quick and convenient. The location is perfect — right in the Old Quarter, within walking distance to everything, but still quiet enough at night for a good rest. It’s a great base to explore Hanoi. We definitely recommend it!

Stayed in May 2025

Nothing. The lift is very shiny be prepared to see how scruffy you look!

Great location. Near old town but not on super busy street. Stunning views. Fantastic coffee next door. Ask the reception team. A balcony to sit and watch the world go by.

Stayed in May 2025

Nothing. It was a great spot for what I was looking for.

Great location and value. Room was very comfortable.

Stayed in May 2025

The shower didn’t have a curtain which kinda got the whole bathroom / toilet wet. Otherwise would have given a 10.

Great clean room and attentive maids. Just outside old quarter but right by train street which is perfect, not as loud late as night as staying near let’s say beer street. The balcony was epic to watch the sunset from. Would def recommend this hotel.

Stayed in May 2025

I had ask about a room with a terrace, and I've got it, but the room itself wasn't nice. It was small, and not clean for my standards. I should stay in the first room, which was spacious and nice.

The staff were very nice and helpful. Help me to organise some trips, and taxi transfer. I've got some information about the surrounding area as well.

Stayed in April 2025

Shower, Sink and Toilet all in one room, without dividers or shower curtain. So after showering everything is wet. Room soundproofing could be better

Great location, extremely friendly & helpful owner couple. Room large, bed very comfortable

Stayed in March 2025