Reviews of Joye Hotel 2 stars

Breakfast was not included

WiFi, power, and water all dropped out at various times, mainly connected with construction work at the building next door. Staff were quick to get repairs under way as soon as possible.

The location is perfect, it is very affordable and the staff is so helpful ! Free water refills are also very convenient. I highly recommend this hotel !

The staff are wonderful and helpful, and the location is right in the bustling Old Quarter.

The climb up to the 4th floor.

We had an excellent stay at Joye Hotel. The staff gave us a warm welcome and were always available with helpful advice and suggestions on tours and places to visit. Our room was spacious, clean, and included a balcony overlooking a busy street, which gave us a great sense of the city’s energy. The hotel’s location is perfect—just a short walk to the Old Quarter and for people watching in the busy street below. It can be loud at night, but that didn't bother us. Great value for money—we’d definitely stay here again!

Just the mattress, but I now know that that is standard in Vietnam, and you get used to it.

Great option to stay in Hanoi Old Quarter with Beer Street just around the corner, with large, clean and comfortable rooms. Staff was very kind and helpful with booking transfers and activities. Perfect option for a solo traveller. Thank you for the hospitality.

A good location! Nice tours available to purchase from reception. Water to buy downstairs at better price than the shops. Airport pick up and drop off available for a good price too. :)

Room had a 'window' but looked out onto a brick wall, so the room was very dark and required artificial lighting at all hours (although conscious there are other rooms with daylight). An unusual policy of having to hand in your key every time you leave the property. Not ideal if you want to explore Hà Nội at night and come back late as you have to wake up management. Met up with an old friend at the hotel for a beer but they too are required to have their passport, which I understand is for security reasons but made them feel very uncomfortable and eager to leave.

The staff were really kind & helpful, made every effort to make it a good experience for me as a solo female traveller. And the location was excellent - super central and close to the bus stops that take you out to other towns (Ha Long, Ha Giang etc).

The location is perfect for people who want to enjoy the night life of Hanoi. Many restaurants near the hotel and also the highway bus stop is near.

The hotel doesn’t have a lift and we have to carry our baggage to upper floors by ourselves. It is noisy at night because of its location.

Location is very close to Old Quarter attractions Staff are friendly

Despite communicating in advance repeatedly about booking a taxi with Joye Hotel, they decided not to tell us in advance that our room had been double booked until we arrived at the hotel after a long day of traveling. We were told we must stay at the hotel next door, which was poorly rated on booking.com. Obviously this was not a welcome introduction to the hotel and it's disappointing they chose to proceed this way WiFi connection intermittent.

Enjoyed the central location, if you want to be in the middle of the old quarter and have access to everything you need at your door step, stay right here :)

Great location! Some noise from the street outside but not bad. Didn't bother us at all.

The staff was really nice an helpful! When I arrived I was quite sick so they gave me a free late check out for the next day and were super helpful, even printing out my boarding pass for free and organizing me an airport transfer for 10 Dollars. They also allow card payment, which was super helpful to me. I would recommend staying here!

Excellent location In the heart of the old quarter,around the corner from beer street. I had room 302 which was very quiet,shower was always hot,TV,beers provided in fridge👌 This hotel is family run & they are very helpful & friendly,they sorted my trip to halong bay & drove me to airport. Would definitely stay here again. Thankyou 😊

Nothing

I liked the location

No elevator, dirty stairs with no railing on the 4th floor, the room felt dirty and although I ended up staying at a different hotel with my friend for one night when I sat down on the bed to pack I couldn't believe how hard the bed was. Seriously!! Also, when I arrived to find it was a walk-up, the owner said I should read the details. I went back through the details on Booking.com and there wasn't anything about no elevator mentioned. The pictures do not look like the actual facility.